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Customer Service Security Officer Resume...
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Title Customer Service Security Officer
Target Location US-OH-Medina
Email Available with paid plan
Phone Available with paid plan
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Street Address  * PHONE NUMBER AVAILABLE * EMAIL AVAILABLELINKEDIN LINK AVAILABLEBUSINESS MANAGEMENT, SALES & PROCUREMENT EXECUTIVESenior Executive with experience and proven accomplishments in diversified industries. Results-driven individual with highly developed communication skills; proven sales and sales management techniques; unique procurement experience and the ability to control costs, identify solutions and implement improvements. Demonstrated expertise and skills in:* Branded/Private Label Sales * Recruiting & Corporate Training* P&L Budgeting & Responsibility * Internal Consulting & Counseling* Business Planning & Forecasting * Customer Service & Complaint Resolution* Full Range of Procurement Activities * Lean Process Improvement* OPOTA Training * Security Assessment & Supervision* Teaching Adult Education * Curriculum & Syllabus DevelopmentAllied Universal SecurityLead Security Officer  Cleveland Clinic, Brunswick Family Health Center. Provided deterrent and provided surveillance of patients and others into/from the ED facilities. Search articles coming into the ED and prevented anything was a weapon, could be construed as a weapon from entering. Deescalated unruly or threatening behavior. Maintained 24-hour manpower schedules. Filled-in for Officers not able to stand their watch (all shifts). Prepared payroll registers. Received and sent helicopters carrying critically ill patients. Conducted monthly Panic Alarm tests and fully cooperated with CCPD and City Police when necessary.REALTOR  Independent ContractorProvide real estate solutions to achieve the American Dream. Consult both sellers and buyers on how best to accomplish their objectives, respectively. Completed additional training beyond the required licensing and received several certifications. Won several awards as a Keller Williams Agent. Authored two publications: How to Sell Your Home for Top Dollar in The Shortest Time Possible (to enhance sellers experience); and Your Road Home (to enhance and educate buyers experience). Each helps set expectations in a shifting market.EXP Realty 2023 to CurrentKeller Williams Elevate, Strongsville Ohio 2015 to 2023Coldwell Banker Hunter, Medina 2014 to 20151St Security Services of Ohio, Cleveland Ohio (1stSSO) 2010 to 20121st Security Services of Ohio provided an unparalleled level of security services by delivering well trained, uniformed armed and unarmed officers with the state-of-the-art support technology and equipment so as to safeguard and preserve corporate property, assets, personal property and human life.Page 2.President:Responsible for determining the viability and strategic direction of the Company.Ensure the companys core competencies to provide unparalleled value-added security services to Clients.Created and reinforced a corporate culture that consistently delivers value: A greater monetary worth than the price paid.Evaluate opportunities to not just grow 1stSSO brand and business but expand into other types of services with a good strategic fit to better position the company in the industry and target markets.Maintained lasting and positive relationships with clients at every level within their organization.Oversees deliverables to 1stSSO clients which was simply: Excellence in all areas of services delivered.Walsh University and Ohio Technical College 2005 to 2007Walsh University, Canton Ohio  Taught Strategy Management (CAP Stone Class), Economics, Internal Business, and Statistics in the College of Professional Studies. (2005 to 2007)Ohio Technical College, Cleveland Ohio  Teaches Science in a Technical World (Environmental Science), Business Math and Economics leading to an associate degree along with their chosen technical degree. (2013 to Current).Kellogg, Brown & Root, Bucca Iraq 2008 to 2010Global engineering construction and services company that supports energy, government (DOD) services and civil infrastructure sectors.Subcontracts AdministratorPerformed full range of procurement activities for the Department of Defense associated with logistical support to the US Army, Navy and Air force during Iraqi Freedom and LOCCAP III & IV. Worked within standard operating procedures and wrote statements of work; performed market research; established performance metrics; qualified subcontractors; evaluated proposals; administered contracts after award; managed contractor and vendor performance and relationships. Became familiar and had in-depth knowledge of Federal Acquisition Requirements (FAR). Received several Certificates of Appreciation (three for excellence)  one from the FOB Commander (Exceeding Position Requirements).Functioned at high level in a closely regulated environment complying with Sarbanes-Oxley (SOX) requirements.Functioned as Site Safety Coordinator and Facilitator in the departments Quality Circle focused on continuous process improvement.Examples of the types of vendors managed, subcontracts awarded and managed:Subcontract Category Value of Award Subcontract Category Value of AwardLabor $40,000,000 Heavy Equipment $9,800,000Laundry Services $7,975,000 Waste Services $9,250,000Page 3.Countrywide Home Loans  Branch ManagerManager for three (3) retail offices (Medina, Tiffin and Mayfield Heights). Responsible for day-to-day operations and P&L. Oversight of 10 loan officers, and 2 support personnel. Increased net profit contribution to $167,000 in 7 months (2005 reported loss of -$55,000) by focusing on higher margin mortgage products, consolidating duties, challenging invoices posted to the 3 P&Ls I had responsibility for, and not re-hiring 2 administrative personnel.Implemented strategic plan to grow your business planning model utilizing statistical analysis to develop ratios and contacts to target, and achieve higher mortgage goals.Continued a strategic focus on Greater Cleveland Realtor & Realtist Associations.PHH Mortgage (aka Cendant Mortgage)  Sr Account Manager 1998 to 2006A $26 billion industry leader in providing private label mortgage solutions. Its four largest clients are Century-21, Coldwell Banker, ERA and the NRT (National Real Estate Trust).Managed introduction of revolutionary over-the-phone mortgage application program to real estate brokers and agents covering more than 40 offices.Requested to become dedicated Account Manager to Century-21. Provided 1 to 3 hour CEUs and contentious credit repair seminars and First-Time Home Buyer seminars.Increased closed loan (units) approximately 27% 2004 over 2003.Provided personal prequalification to all potential buyers. Advised consumers on benefits of conventional, FHA & VA program.Managed relationship[s at all levels to gain greater penetration in assigned offices and increased customer leads approximately 62%. Sold Real Estate Brokers on the strategic advantages of re-branding to their specific real estate brand and managed the transition.Co-Hosted and helped design 5 consecutive Annual Sales Awards events.Star Bank (aka US Bank)A large regional commercial bank (later acquired by US Bank)Regional Vice President, Residential Lending  Cleveland, Akron 1991 to 1994Directed and provided guidance to a staff of 14 loan originators and 1 staff support for approximately $78mm in closed loans, and service to 38 neighborhood banks.Was selected by the Cleveland Area Board of Realtors and Cleveland Plain Dealer to present The Home Buying Process publicly to an audience of more than 600 people, and wrote articles for publication.Installed performance management system that identified behaviors necessary to modify and improve effectiveness.Installed value-added and consultative selling strategy to build stronger relationships between referral partners, consumers, salesmen and the bank.Responsible for forecasting unit, product and dollar volumes and expense budgeting to achieve P&L objectives.Page 4.Home Federal Savings Bank (acquired by Charter One)A small local savings & loan.Assistant Vice President / Sales Manager Residential Lending - ClevelandResponsible for forecasting unit, product and dollar volumes and expense budgeting to achieve P&L objectives.Recruited, an developed a direct sales force of 10 mortgage originators that increased sales from $5.6mm to more than $60mm, and supported 12 neighborhood branches.Additional Experience in Other IndustriesMarketing Manager  AGA Gas (Acquired) - Manufacturer & Distributor of Welding GasesDeveloped monthly retail welding promotions and salesOversight of 14 retail locations throughout Northeast OhioDirector Distributor Sales - Venture Lighting International (Acquired)  Manufacturer & Distributor of Industrial HID LightingOversight of 4 direct regional sales managers and numerous manufacturers rep organizationsManaged warehouse and shipping operationsStandard Oil of Ohio / BP  Exploration, Refining and Retailing Petroleum ProductsWholesale Lube Sales Manager  Maine to Florida East of the MississippiSold through and managed relationships of manufacturers rep organizations. .Accounts and Distribution Manager  Lima and Western OhioManaged 14 Bulk Plant operations, audited/controlled inventory of liquid and packaged products.Human Relations  Cleveland (Campus Recruiting, Marketing Associates Program,Respondent Federal & State Interrogatories, Performance Reporting AnalysisInternal Productivity Consultant  ClevelandParticipated on project teams reporting to Corporate Directors and focused on business and financial improvement.Work Management Auditor / Analysist  ClevelandBegan to measure capital equipment utilization and capital productivity which evolved into Internal ConsultingEstablished time standards for repetitive clerical activities and reduced staffing levels accordingly.Installed Work Management Systems in all major clerical departments.Expediter and 2nd & 3rd Shift Supervisor of REI (Recognition Equipment Incorp.)DepartmentOversight of the operations of 6 barcoding, sorting and accounting machines during 2 shiftsReconciled credit tickets according to billing cycles, sorting credit tickets behind billing statements, balanced the value of billing after each sort and process, balance all newly delivered credit tickets for inclusion into vault.EDUCATION & TECHNICAL SKILSM.B.A., Ashland University, Ashland Ohio Worked and attended 1985 to 1995 (est)B.A., Business Administration, Hiram College, Ohio Worked and attended 1980 to 1983 (est)Cuyahoga Community College  Part Time While Working 1971 to 1976 (est)John Marshall High School 1966 to 1969Microsoft Word, Excel, Power Point, Outlook, SAP

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