| Candidate Information | | Title | System Administrator It Support | | Target Location | US-DC-Washington |
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Click here or scroll down to respond to this candidateProfessional CertificationsCompTIA A+CompTIA Security+ Street Address CEMicrosoft Azure Cloud Admin - Street Address
Clearance DoD SecurityProfessional Experience SummaryCertified System Administrator accustomed to multitasking and working in fast-paced environments. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Adept at providing excellent customer support and knowledge on any IT related issues Proficient in MS-Active Directory, MECM, Service NOW, remote trouble shooting, installing, configuring, and maintaining computer hardware and software. Well-developed communication skills, extensive problem-solving skills, and ability to handle end-user complaints effectively.Department of State Information Resource Management SAIC May 2023 PresentSystem AdministratorSupport a highly visible government facility assisting over 5000+ end-users across multiple networks with configuring, troubleshooting, and maintaining mobile workstations servicing 45-60 devices a week.Administer and configure laptops, mobile devices (iOS, Android, and Windows Mobile), iPads, and Surface Pros for enterprise users via Office 365Proactively implement and maintain system security and configurations of facility servers while providing IT support, including planning, software, and hardware configurationIdentify workstation access and performance by manipulating corporate computer policiesWork collaboratively alongside a team of IT Support Specialists, Network Administrators, and cyber intelligence/cybersecurity analysts to streamline processes to successfully support and manage daily activities including resolving complex issues escalated from End User resources, end-user support, and network/system security administration tasksUtilize Active Directory (AD) and Exchange Servers to successfully administer AD Users and Groups rights, memberships, and access, including creating, modifying, and disabling user accounts.Manage components of ServiceNow ticketing system by managing trouble ticket flow to assure timely resolutions.Develop, coordinate, implement and maintain standards and procedures to protect the security and integrity of the facilitys information systems and data, network/desktop support, cyber security assessments, user account administration, and printer issues via troubleshooting or submission of ServiceNow tickets.Develop, recommend, and implement process improvements and other courses of action that improve operational efficiency as well as ensure data security.Pentagon Defense Information Systems Agency JSP March 2023 May 2023Life cycle refreshProvide Tier 1 and 2 supportDeliver IT services and network infrastructure to Joint Staff, OSD, and other defense agenciesEnable end-to-end visibility over network security posture, and IT investment within Pentagon and National Capitol RegionEnsure innovative info tech services, and deliver supportProvide life cycle refresh to JSP end users tracking, installation, disposition and sanitization of assets containing sensitive and or classified informationRemove and install JSP approved replacement hardware with designated approved supporting software for aging end points in support of JSP with minimal downtimeMaintain 100% accountability of allocated hardwareEnsure all assets are properly sanitized prior to disposition and required supply transactions are executedDistrict of Columbia Department of Public Works January 2018 Feb 2023System SupportProvided IT services and daily on-site desktop support to the Department of Public WorksEnabled end-to-end visibility over network security posture, and IT investment within DPWEnsured government managed devices remain in compliance, managed device security, application deployment, updates, and software removalsInstalled, configured, and troubleshot software on mobile devices and Bluetooth printersProvided remote and deskside support for 75+ employeesUsed Service NOW ticketing platform to keep track of end user support requestsProvisioned and decommissioned all applicable mobile devicesProvided training and guidance to users on how to effectively use mobile devices and software applicationsParking Enforcement OfficerIdentify vehicles in violation of parking codes and checks with dispatchers for booting and towing vehicles; and prepares and issues parking citationsResponsible for maintaining ticketing equipment in working conditionAdministered troubleshooting related to mobile devices Wi-Fi connectivity by Forget and reconnect, checking appropriate Wi-Fi settings are enabled, or restarting the deviceVerifying that Bluetooth connectivity is enabledExecuted troubleshooting steps in regards to Bluetooth connectivity by removing objects causing interference, Forget and re-pair, and or restartingAccepting timely prompts for mandatory software updates on mobile devicesExperienced in troubleshooting handheld thermal printers, including cleaning print heads, checking for paper jams, and if appropriate paper is in useResponsible for daily secure transfer of ticketing data from mobile device to servers via wireless connectionAreas of ExpertiseMicrosoft Active Directory Entra ID - IaaS - Windows Server 2016 User and Group Management Identity and Access Management SSO MFA Conditional Access Azure AD Privileged Identity Management RBAC Azure AD Security Windows 7/8/10/11- MS Office 2013/2016 Microsoft Edge Azure AD Monitoring and Reporting Azure Microsoft 365 - Service NOW - Office 365 SCCM - Cabling CAC Card PIV Card - RSA Tokens |
