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Title Emergency Response Customer Service
Target Location US-WA-Puyallup
Email Available with paid plan
Phone Available with paid plan
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OBJECTIVE:TO OBTAIN EMPLOYMENT THROUGH A WELL RESPECTED COMPANY THAT ENCOURAGES CONTINUING EDUCATION.EXPERIENCEPotelcoEmergency Response Outage Coordinator, 10/2019-10/2023Responsible for emergency job start identification, notification and JSN Task completion for Puyallup, Redmond, Federal Way, Renton and King County jurisdictionsInitiated and coordinated emergency crew requests with Potelco Operations and update client outage management systemCommunicated with Foreman or Potelco Operations for obstacles, start stops, and other job specific informationAdminister and schedule Vactor truck requests for InfraSource, Potelco, and emergency responseCoordinated the Response of crews & materials to Emergency situations in aide of PSEAssisted in emergency response work for Storms, including extended effortsOperated applications used and proficient in the following: SAP, Excel, Microsoft Office 365, Access-Database, Dirt Alert, Outlook, ESRI, PORD, OMS, Tensing, Rows/Permits for GEO and Vac TrucksType 80+WPMUtilized multiple phone line, Print, Fax, Scan, and EmailDispatched: Flaggers, Crews, LNG Fuel trucks, Pole Delivery, Asplundh, Vacs, Police, Fire and RescueManaged nine counties in the Pacific North West on my own 12 hour Graveyard shifts for four years.Coordinated with GEO for environmental issues related to emergency spills.Worked with PSE Coordinating outages and non-outages per Emergency situations.Ability to multi-task, excellent customer service, and communication skills, team player, goal oriented, punctual, time management, ambitious and loyal.

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