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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEEMAIL AVAILABLEQUALITY ASSURANCE (QA) MANAGERAs a hands-on QA Manager and business analyst focused on developing, reviewing and interpreting requirements and business rules and logic to create, requirements, test strategies, test cases, test plans, test execution, and test summary deliverables. Work with members of the Project, Product, and Development teams regularly. Participate in the daily standup (DSU) scrum calls to provide status on QA deliverables, including sharing test data and test results. Experienced in Agile, healthcare, Banking, technology, and digital marketing domains. Strong understanding of software development life cycle SDLC and software testing lifecycle STLC.CORE COMPETENCIESQuality Assurance Business analysis Requirements Gathering Test Planning Product Management TestingSoftware Development Life Cycle (SDLC) Project Management Scripting Test Management AITECHNICAL SKILLSDatabases: Oracle SQL Server, MYSQL/ OS: Windows UNIX / Programming: SQL / Automation: PythonUtility Tools: SQL Server Management Studio Automated Query Tool (AQT) Postman for API testingHIGHLIGHTS & CONTRIBUTIONSWork with product owners, developers and testers to analyze and refine requirements till implementation on productionWorking knowledge of Selenium with Python. Knowledge of data warehousing concepts and with SQL Server.Experience in Business Functionality Testing, User Interface testing, Integration Testing, Black Box Testing, End-to-end Testing, Manual Testing, UAT Testing support, Regression Testing, documentation and Reporting.Estimation, scheduling, UAT support, and Prod deployment. Experience in managing Onsite and Offshore teams.Test Management, Defect Management, and Project Management skills.Created test metrics and reporting, reviewed the software quality specifications and technical design documents, and provided feedback to the stakeholders.Microsoft Office applications Project, Excel, Word, Presentation, Visio. Team player with strong Analytical and Logical skills and good communication skills.Familiar with Core JavaUsed Microsoft Azure as cloud platform to create and execute testcaseBug trackingPROFESSIONAL EXPERIENCEArcata Associates, Edwards Air Force Base, California Test Analyst 02/2024 PresentWorking at NASAs Armstrong Flight Research Center as a Test Analyst in a lab environment. Responsible for validating applications using flight data and convert raw data to meaningful for evaluations and improvements. Have interim secret clearanceAetna/CVS Healthcare, Remote QA Manager 04/2021 10/21/2023QA Manager on the conversational Artificial Intelligence platform for AI solution implementation projects. Developed QA deliverable documents, including, test strategies, and execution of comprehensive test plans, and test cases based on project requirements and review with the team. Supported UAT with test data and KT on new features to obtain signoff before production deployments. Provided support during Production deployments. Verified test execution readiness for each deployment phase. Reviewed the results of QA validations with the stakeholders. Validated business logic application to the captured medical claims data.Using Lucid charts, Splunk, and Postman to test Aetna virtual agents that communicate efficiently with Aetna Members to provide claim status and detail readouts through Chatbots.Worked on the intelligent platform to validate interactive voice response system responses and flows based on member queries and Lucid flow diagrams.Worked on Artificial Intelligence projects involving IBM DataCap to extract data from healthcare-related claim forms and their transformation based on the requirements into export data files.Worked as a QA on IBM Watson Discovery tool integration with NLP and natural language projects.Validated the fields and data in the output files captured from the digitized claim forms.Provided the testing scope, and time estimates during the PI and sprint planning sessions.Worked with the business and product Management team to identify requirements and coordinate in integration and end-to-end quality assurance processes.Collaborate with the development team to identify and prioritize areas for testingExtensively created and used HEDIS queries to validate the data using MS-SSMS to validate data presented to the UIUnitedHealth Group, Rocky Hill, CT Senior QA Analyst ETL 02/2014 04/2021Worked on ETL on HEDIS Reporting projects to validate data transformations. Data received from providers was pipe delimited and in text file format, this is EDI 837 HL7 file format, this is processed by the dev using DataStage tool, I as a QA used SQL server management studio to upload these same text files that Dev team used and applied SQL to transform this data using the business requirements and rules. Created a QA output file compared with Dev team produced output data using DataStage tool to make sure the records count, output data, all procedure and diagnostics code match using lookup tables. Tracked and reported the issues to the project team and management during test cycles. Created knowledge transfer documentationWorked with claims data for HEDIS Reporting from several healthcare providers; the data is transformed based on business requirementsand then delivered to the downstream applications.Validated ETL data transformations for Medical, Dental, Vision, Members, Providers and Lab domainsAnalyzed system requirements and Business Analyst specifications to create test cases.Developed SQL queries and Unix scripts to validate the data based on the business logic, and transformations using MS-SSMS and in UNIX environments.Involved in Troubleshooting, resolving, and escalating data-related issues and validating data to improve data quality.Attended daily scrum meetings with business and systems analysts and developers to analyze project requirements to ensure all requirements were covered and quality assurance processes were incorporated.Participated in production implementation verification and be accountable for validating system quality.Collaborate with cross-functional teams to ensure the smooth release and deployment of softwareCreated and updated Selenium Python scripts from the requirements documents for automation testingReviewed test results with the teamRBS Citizens Bank, Cranston, RI QA Project Manager 11/2011 02/10/14Interpreted and ensured all system and technical requirements, project plans, and changes were communicated to all affected team members. Tested Citizens Banks web-based applications for Online Banking. Managed, prepared, and executed end-to-end testing of online banking. Created a tractability matrix between requirements and test cases. Conducted functional, Integration, smoke, functional, integration and regression Testing. Reported defects to the development team and tracked defects using ALM.Worked on small business online banking as a QA lead for backend changes from Shaw system to AFS VisionManaged and worked closely with offshore in their day-to-day activities and provided guidance on test data preparation and execution.Attended project status meetings for testing status, and defect reviews, and tracked, and drove defect resolution.Tested mobile banking applications using different mobile devices.Provided Production support and investigation for issues related to post-production issues.Provided testing progress and defect status snapshots through a consolidated dashboard to the different stakeholders, VP quality, Test managers, developers, and business analysts.Identify and report defects, and work with the development team to resolveEuro Discovery, Wilton, CT Quality Assurance Specialist 11/2006 11/2011Worked on IBM IMPACT and IBM JAM projects developed in an Agile environment utilizing a test-driven and through incremental, iterative sprints. Manually recreated issues found through automation following the script flow. Planned and executed user acceptance testing, systems integration, and regression. Defined a brief summary of the test strategy before testing begins. Validated the data in the system and the source files using SQL queries. Executed scripts to load the source files into the UNIX Shell system. Used Firebug to validate parameters sent to the backend before the backend integration testing.Tested in development and staging environments and provided test assets such as test-plan, test data, and other test assets to overseas IBM QA teams.Attended meetings with development and project management to update testing status.Periodic evaluations to ensure adherence to QA standards, procedures, and methodologies.Prepared defect reports and QA status summaries for project management.Directed and coordinated test efforts to ensure reliable, fully functional software product that meets the business requirements.PRIOR EXPERIENCEIPC Corporation System Test Engineer / Dictaphone Corporation Senior SQA Engineer & QA LeadEDUCATION & CREDENTIALSMaster of Science (M.S.), Industrial Engineering University of Illinois at Chicago, Chicago, ILCertified Project Management Professional (PMP)PROFESSIONAL MEMBERSHIPS & AFFILIATIONMember Project Management Institute (PMI)AWARDS & RECOGNITIONHeart at Work, Premier Award Aetna/CVSMake it Happen Award (UnitedHealth) |
