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Click here or scroll down to respond to this candidateCandidate's Name
Responsive and persuasive customer service agent with active listening skills and aprofound ability to understand and resolve customers' issues Well-versed in maintaining and conveying product-related information in a convincing manner. Lonsdale, MN 55046EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Representative bringing top-notch skills in oral and written communication Active listening and analytical problem solving skills Enhances customer experiences by employing service- oriented behaviors understanding customers desires and providing customized solutions to build loyalty. Work ExperienceRetail Merchandiser Team LeadShiftsmart/Dynata - MinnesotaOctober 2020 to Present Plan and develop merchandising strategies that balance customers' expectations and company's objectives. Analyse sales figures customers reactions and market trends to anticipate product needs and plan product ranges/stock. Collaborate with buyers suppliers distributors and analyst to negotiate prices quantiles and time- scales. Monitor stock movement and consider markdowns promotions price changes clear outs etc. Build constructive customer relationships and team with channel partners to build pipeline and close deals.Personal Health Care AssistantThe Villages Of Lonsdale Retirement Home - Lonsdale, MN February 2019 to April 2021 Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. Maintained strong connections within caregiver community to gain continuous knowledge. Assisted patients with bathing grooming dressing and oral hygiene care. Entrusted to handle confidential and sensitive situations in professional matter. Completed regular check-ins and progress report for each client. Provided compassionate and patient-focused care to cultivate well-being. Maintained clean personal areas and prepared healthy meals to support client nutritional meals. Monitored client vital signs administered medications and tracked behaviors to keep healthcare supervisor well-informed. Consulted with supervisors to assess cases and plan strategies for enhancing care. Implemented physical therapy to support patient improvement in muscle tone,range of motion and injury recovery.Customer Service/Sales AssociateShamrock Ice - Minneapolis, MNAugust 2018 to February 2019 Provided positive first impressions to welcome existing new and potential customers. Completed orders and organized product deliveries to meet customer timetables. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best- fit company offerings. Maintained records related to sales returns and inventory availability. Maintained customer satisfaction with quick and professional handling of product returns. Increased sales by offering advice on purchases and promoting additional products. Solved customer challenges by offering relevant products and services. State Registered Daycare ProviderIndependent In-Home Day Care Provider - Minneapolis, MN January 2001 to October 2013 supervise 2-5 children between the ages of 6mos- 9 yrs. old . Arranged outings for children with focuses on both entertainment and learning. Supervised and guided students toward good behaviors and opportunities for learning. Encouraged children to create, explore, and learn with confidence by maintaining well-kept classroom and using effective group management skills. Recorded daily activities, progress, and incidents for director and parent review. Maintained safe play environment. Met needs of children of different ages through developmentally-appropriate activities. Offered cognitive stimulation through conversation, interaction, and responsive relationships. Customer Service/Sales RepresentativeDecoPac - Anoka, MNSeptember 2000 to May 2003 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experience. Handled calls promptly and with courteous professionalism. Processed orders service request and applied information to customers. Navigated multiple computer systems expertly to handle customers sales and service needs. Called on existing accounts to drive sales through proactive and relationship-driven contact strategies. Handled sales paperwork and payments with high degree of accuracy to minimize record keeping errors.EducationHenry High School - Minneapolis, MNAugust 1994Skills Nursing Experience Administering Injections Vital Signs EMR Systems Medical Records Medical Office Experience Personal Assistant Experience Insurance Verification Clerical Experience Problem Identification Managment Independant thinking Word processing Remote Video Conferencing Professionalism Merchandising Analysis Skills Caregiving Patient CareAssessmentsCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientDecember 2021Responding to customer situations with sensitivity Full results: ProficientCall center customer service FamiliarDecember 2022Demonstrating customer service skills in a call center setting Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
