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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FLIm a fast learner who loves overcoming challenges. Im determined, resourceful, analytical, which are all qualities Im sure will benefit any employment opportunity. Authorized to work in the US for any employerWork ExperienceDispatcherWest Coast Non Emergency Medical Transportation - Tampa, FL March 2018 to PresentI am a professional who ensures that everything runs smoothly by coordinating with the patients, providing precise logistics for drivers to follow along on their routes, and coordinating the patients pick up and drop off times back and forth from the patients home to medical facility. Bilingual Inbound Customer Services Representative Sears Call Center - Tampa, FLFebruary 2015 to January 2018 Maintain customers records and account information. Oversee customers financial accounts and process customers adjustments. Make product and services recommendations to customers based on customers needs and preference. Upgrade and cancel customers accounts by customers request. Handle customers complaints and provide alternatives and/or solutions to ensure resolution of complaints. Assist customers in placing orders, fulfilling refunds and handling exchanges. Inform new and existing customers of new promotions and deals. Bilingual Customer Service RepresentativeHSN The Home Shopping Network Call Center - St.Peterburg Fl July 2013 to November 2014 Manage large amounts of inbound and outbound calls in a timely manner. Follow communications scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Keep records of all conversations in our call center database in a comprehensible way. Front Office Dental Assistant/ Procedure and Products Sales Coast Dental - Brandon, FLMay 2009 to February 2013 Answering office phone lines to answer patient's questions. Using software to manage the dentists schedule. Adding, changing and canceling patient's appointments. Handling paperwork needed to accept new patients. Process payments and submitting claims to insurance companies. Presenting and explaining to patients their treatment plan. EducationCertificate of completion in Dental AssistingConcorde Career Institute College - Tampa, FLApril 2003 to December 2003High school diploma or GED in High schoolThomas Jefferson High School - Tampa, FLSeptember 1999 to May 2002Skills Dental receptionist Dental assisting Dentrix Medical billing Medical imaging Chairside assisting Front desk Medical scheduling Sales Insurance verification HIPAA Phone etiquette Medical records Medical terminology Active Listening Attention to detail Computer skills Complain resolution Organizational skills Microsoft Excel Problem-Solving skills Bilingual fluent in Spanish Medical coding Data entry Vital signs Transcription Office management Infection control Anatomy knowledge English Medical records Medical terminology Front desk HIPAA Documentation review Customer service Office management Windows Quality control Cash register Negotiation Cold calling Teaching Medical imaging Research Sales Account management Social media management Vital signs Medical billing Anatomy knowledge Work ethic Medical receptionist Medical tools sterilization Bilingual Microsoft Word Spanish Microsoft Excel English Microsoft Office Dental terminology Typing Communication skills Cash handling Marketing Microsoft Outlook Performance marketingLanguages Spanish - FluentCertifications and LicensesCPR CertificationRegistered Dental AssistantDriver's LicenseX-Ray CertificationNitrous Oxide Certification |
