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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE OHSUMMARYHardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLSTechnical SupportTyping 40+ WPMMulti-Task ManagementCustomer Relationship Management (CRM)Clerical SupportCustomer ServiceData EntryEXPERIENCEOffice Administrator, Superior Casters, November 2022-Current Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.Assistant Director of Security/Director of Security, Andy Frain Services, August 2021-November 2022 Liberty Township, OHSupport the director of security in running the department Work with mall management to achieve goals towards safety of customers as well as officers Administrative work including payroll, scheduling and hiring/firing of new officers. Dispatcher, Andy Frain Services, April 2019-July 2021 Monitored changes in delivery schedule and communicated changes to customers. Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.Answered customer requests with information about product availability, shipping information and status updates.Technical Support Representative, Atos, January 2018-March 2019 Documented customer complaints and inquiries for use in technical documentation and bug tracking.Developed system documentation, user manuals, FAQs, troubleshooting guides. Asked probing questions to determine service needs and accurately input information into electronic systems.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Served as first point of contact for incoming technical service calls and emails. Customer Service Associate, Macy's Corporation, October 2017-January 2018 Mason, OHHelped customers find specific products, answered questions and offered product advice. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Resolved complex problems by working with other departments to provide solutions that meet customer needs.EDUCATION AND TRAININGSome College (No Degree)Brown Mackie College, Cincinnati OHHigh School DiplomaMonroe High School, Monroe OH |
