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PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVETo use my many years of managing IT support personnel and customer service to help an organization excelSKILLS & ABILITIESI have over 25 years of experience in IT support and lead generation programs for fortune 500 companies and major non- profits. This experience includes companies like Eastman Kodak, Xerox, CNA insurance, Mass Mutual Insurance and AARP. I have used many tools to build the databases including SQL, Microsoft Office Products, SAS and Crystal Reports. My approach is to fully understand an organizations support then manage and train support personnel in best practices in support EXPERIENCESeptember 2022 - PresentJune 1991-August 2022September 1993- June1995Meta Market Pro Consultant, Sutherland Global Services Supporting Meta advertisers on marketing campaigns via Facebook Ads ManagerAs of September 23 also a Subject Matter ExpertPresident and Owner, The Ogden Group of Rochester, Inc www.ogdengroup.com Providing database support services Management a staff of 20 professionals in client support functionAdjunct Professor St. John Fisher CollegeJanuary 1979- May 1991Sr VP and Chief Information Officer, Saatchi & Saatchi Direct One of the founding members of the management team that build the direct marketing agency. Build a support staff of 30 people to support fortune 500 companies marketing campaignsPage 2September 2022 - PresentJune 1991-August 2022September 1993- June1995Meta Market Pro Consultant, Sutherland Global Services Supporting Meta advertisers on marketing campaigns via Facebook Ads ManagerAs of September 23 also a Subject Matter ExpertPresident and Owner, The Ogden Group of Rochester, Inc www.ogdengroup.com Providing database support services Management a staff of 20 professionals in client support functionAdjunct Professor St. John Fisher CollegeJune 1975-December1978Programming Supervisor City of Rochester, NYEDUCATIONMay 1970References:Mark PetersonRochester Practice LeaderLawley InsuranceNancy JohnsonNon Profit ConsultantEMAIL AVAILABLEPHONE NUMBER AVAILABLEAAS degree, Alfred State CollegeLEADERSHIPFormer President of The Wheatland NY Chamber of Commerce Former Board member of Unity Hospital, Rochester NY Two time President of the Scottsville, NY Rotary Club