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Click here or scroll down to respond to this candidateCandidate's Name
Live Oak, TX Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE---SUMMARYDynamic Customer Service Agent and Social Media Manager with over 10 years of experience in client engagement, 5 years social media marketing, and project management. Proven track record of driving brand engagement and customer satisfaction. Skilled in Adobe Creative Suite, content creation, and digital strategy.---SKILLS- Customer Service: 10 years of experience, Phone Etiquette, Client Engagement, Problem Resolution- Social Media Management: Content Curation, Copywriting, SEO, Social Media Marketing(Facebook, Instagram, Twitter)- Project Management: Time Management, Team Leadership, Productivity Tools (Monday, Trello, Slack, Asana)- Technical Skills: Adobe Creative Suite, Canva, Harvest Invoicing, ChatGPT- Tools and Platforms:Asana,Teams,CRM, Airtable, Loomly, Hootsuite, Planoly, Later, Facebook Meta Business Suite---PROFESSIONAL EXPERIENCEMarketing AssistantCurbside SOS - MIMarch 2023 - February 2024- Assisted customers with product selection, ordering, billing, and technical support.- Maintained detailed records of customer interactions and transactions.- Debugged applications and performed quality assurance testing.- Supported marketing team at conventions, including promotional displays and lead generation. Social Media ManagerEl Negra Inc. - Austin, TXAugust 2023 - February 2024- Directed social media and digital marketing strategy to promote brand building and revenue-focused activities.- Created and optimized content using SEO techniques and graphic design tools.- Engaged with online audiences and prepared monthly content calendars. Social Media ManagerGarcia Art Glass - San Antonio, TXSeptember 2022 - February 2023- Assisted lead artist with concept designs, project organization, and digital image editing.- Developed marketing strategies for exhibitions and managed client communications. Marketing InternThe Social Being - San Antonio, TXAugust 2022 - October 2022- Implemented online marketing initiatives, including email campaigns and social media posts.- Conducted competitor analysis and supported client relationship management. Social Media ManagerFred Astaire Dance Studios - Clear Lake, TXMarch 2022 - August 2022- Managed social media accounts for multiple Texas locations, capturing individualized content.- Reviewed analytics data to identify areas for campaign improvement and generated KPI reports.Social Media InternShe's on Fire Podcast - San Antonio, TXJanuary 2022 - February 2022- Assisted in creating marketing materials and monitoring social media platforms.- Participated in brainstorming sessions to develop new marketing strategies. Multimedia DesignerMach1 Services LLC - San Antonio, TXJanuary 2021 - January 2022- Crafted dynamic social media campaigns and managed multiple client projects.- Created graphics and animations for branding strategies and marketing materials. Provider Services SpecialistMach1 Services LLC - Live Oak, TXSeptember 2020 - January 2021- Delivered positive customer experiences and supported sales team growth.- Documented customer correspondence and assisted with quality assurance practices. EDUCATIONBachelors in Fine ArtsTexas State UniversityGraduated: December 2021ADDITIONAL INFORMATION- Collaborated with marketing teams of Pep Boys, Discount Tire, Lonnie Walker IV, River Center Mall, La Prensa Texas Newspaper, and RK3 Designs to create digital assets for various campaigns. |
