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Street Address Skyland DriveLakeland, Fl Street Address -1111PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI am a very people oriented person who offers over 20 years of pro-active operations and multi-unit management experience. I am very goal oriented and results driven. I love a challenge and hit the ground running. I have been involved in start-up operations as well as assuming ongoing positions and innovative in increasing revenues and cost reduction. I am very much a team player, but work on my own as well. I demonstrate exceptional skills in* Operations management * Multi-unit management * Financial management/profit & loss * Budget planning/forecasting * Cost reduction programs *Human resource management, training & staffing * Training program development *Promotional program development * Loss prevention * Inventory control *Customer/Public relationsPROFESSIONALGEICO Insurance - Lakeland, FL 12/02-PresentSenior Claims Examiner* Licensed Automobile liability claims examiner, handling of severe, complex and high profile claims. Responsible for evaluation of injury claims, negotiation of settlement with claimants and attorneys, establishing proper reserves on claim files. Handle litigation files.Lake Walden Cinema - Plant City, FL 12/96-12/02General Manager/Assistant District Manager*As Assistant District Manager, responsible for Manager training, audits, transfers, inventory and other tasks assigned within the region.* As General Manager, accountable for managing a multiplex movie theatre, concessions operation and a Mugs and Movies operation with lengthy menu to include beer and wine, with wait service. (Certified professional food manager)* Managed a support staff of 35 with responsibility for hiring, training, performance review, Human Resource required training and implementing corrective action plans.* Recipient of several promotional awards from movie companies in promotion of Block-Buster movies.* Instrumental in implementing cost reduction programs, special marketing plans and employee incentive programs.Universal Studios Florida Orlando, FL 02/92-12/96Park Services Manager/Event Coordinator* Direct park service personnel in general clean-up of amusement park* Scheduling of personnel including project and detail assignments* Training and Human Resource functions for staff of 100 employees* Responsible for event coordination involving activities, special engagements and filming after normal hours.Polk County School Board- Lake Wales, FL 04/90-02/92District Manager of Facilities and Custodial Care* Supervise staff of 140 in 20 schools in regards to daily custodial cleaning, maintenance, project work and other needed tasks.* Perform regular inspections, training and evaluations to include Human Resource required training and OSHA and MSDS training on all products and procedures.* Developed a county wide delivery system, laundry system and redistribution of employees to reach attrition without any layoffs.EducationWarner Southern University Lake Wales, FL - Bachelor of Arts DegreePolk Community College Winter Haven, FL Associate of Arts DegreeReferencesProfessional and personal references provided upon request |