| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAdministrative Customer Service CoordinatorHighly motivated Office Coordinator with the ability to drive complex projects from concept to completion. While performing daily administrative tasks necessary to maintain operations. Efficiently manages goals, Quality standards and timelines for multiple projects.Customer Advocate IICarvana 236 Perimeter Center Pkwy Atlanta, GA 30346 Feb 2021- April 2023Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance andsupport. Call clients and customers to inform them about the companys new products, servicesand policies. Guide callers through troubleshooting, navigating the company site or using the productsor services. Review customer or client accounts, providing updates and information about billing,shipping, warranties and other account items. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the companys customermanagement policies. Took ownership of all calls, also applied H.E.A.TFacilities CoordinatorBSN JLL Building Services Network Atlanta, GA 30326 June 2019- Feb 2021 Efficient and timely building and equipment repairs. Performed routine maintenance/troubleshooting, including building automation systems (HVAC, fire/life safety, electrical power systems, and lighting controls), equipment (building and office) and furniture repairs. Provided proactive and routine maintenance to reduce downtime, and breakage. Responsible for vendor oversight. Negotiates contracts/quotes as appropriate; ensures facilities vendors also perform services at a high level of efficiency by monitoring adherence to their contracts, agreements, and/or building standards. Provided a high degree of efficiency and timeliness in responding to help desk support requests that meet or exceed service level agreements. Provided understanding of building equipment systems (automation HVAC, lighting controls, electrical power systems and fire/life safety systems) and equipment (general office equipment, furniture repairs) and vendor oversight experience. Provided knowledge and expertise of preventative maintenance systems principles, building operations repairs, and cleaning/janitorial practices. Worked under minimal supervision and managed multiple tasks/projects simultaneously, while meeting demanding deadlines. Worked independently and within a team environment.Benefits Service CoordinatorNational Employee Benefits Administrators, Inc. (NEBA) Atlanta, GA 30327 Dec 2015-June 2019 Provide assistance and training to service teams to help them deliver exceptional customer services Respond to requests for information over the telephone and in person by following established company rules Answer phones, prepare New hires packets, assisted with New Hires, Health care payments over the phone, Cobra, Direct-Pay and Self-Pay. Assisted Walk in Benefits, Arranged Catering Functions, Processed Returned Mail, Set-up Board meeting Coordinate the flow of information between departments to ensure seamless service delivery Ascertain customer loyalty and increased business opportunities by providing and encouraging outstanding customer servicesOffice ManagerPDA Property Damage Appraisers -Maryland Heights, MO July 2011- Dec 2015Maintain office services by organizing office operations and procedures: Customer Service;Providing Clear Communication Skills to our Client; completed operational requirements by scheduling and assigning employees. Achieves financial objective by preparing an annual budget; scheduling expenditures; analyzing variancesinitiating corrective actions. Analyze and determine the extent of Insurance Company's liability concerning personal casualty, or property loss or damages, and attempt to affect settlement with claimants. Provided Customer Service, Billing, and Supplements for Office support for staff of six Appraisers. Contributes to team effort by accomplishing related results as needed.Lead Account RepresentativeSmart Box - Richmond, VA May 1999 to July 2010Provided solutions for necessary accounts related queries. Responsible for the supervision of a staff of tenPersonnel within the customer service department. Responsible for the recruitment and training of customer service representatives. Accelerated the process of dealing with delinquent accounts Proactive measures allow for a large client base and significant revenue increase. Performed market research surveys amongst the client base to seek feedback on care provided. Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.U. S. Army May 1987 May 1999 Honorable DischargedSoftware: Salesforce, Harvest, Microsoft Suite, Workforce, Teams, Slack, CRMEDUCATION BA in BusinessAIU - Dunwoody, GAProfessional reference provided upon request. |
