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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 16th st E unit 106,West Fargo, ND, Street Address
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYI am a person with many strengths, including people skills, customer service,math skills, persuasion, kind hearted, understanding, outgoing but humble,mature and serious when it comes to a task at hand, always willing to learn andadapt to new situations, always will volunteer to be the leader and representativeif needed. I am experienced in customer service, working with people andcustomers one on one based on personal needs, working with money sales andproduction sales, managing and supervising peers and coworkers, training newemployees, solving issues and complaints and questions from customers viaover the phone.SKILLSDeveloping Customer plansCash Handling managementLeadership SkillsOperational EfficiencyFood preparation and SafetyCustomer service calls certifiedWORK HISTORYUS ARMY 11/2020 to 09/2021GovernmentProtected and guided personnel under command, maintaining safety,well-being, and mission readiness.Coordinated logistics for Number personnel under challenging andfast-changing conditions.Executed tactical operations with accuracy and control.Communicated with command centers to develop and execute tacticalplans as an Ammunition Specialist, I enlisted in the military November of 2020and completed my weekly and monthly training in the US Army Base located inGrand Forks.I was also held responsible for recruiting new members and persuadingcivilians to enlist into the military to promote in ranksI was honorably discharged/released due to a medical conditionSeptember of 2021, but still remain as a veteran to the US ArmyReserves.MANAGER/SUPERVISOR 12/2020 to 06/2021Cashwise Moorhead MNI was hired at Cashwise my senior year of highschool as an online shopperwith the responsibilities to complete the guests requests and orders, beable to communicate with guests if a substitute was needed or if an itemwas out, and to be able to bring groceries out to guestsI was promoted to manager and supervisor after month of working due tomy highly recognized customer service skills, and leadership andmanagement skillsThe only reason I left this job was due to being put on call to completerequired training for the military in South Carolina.Developed and implemented training programs for staff.SERVICE MANAGER 01/2022 to 09/2022Chipotle Grill Fargo, NDAt Chipotle, I originally started out as an evening to night crew memberwith the duties that included having customer service, working withcustomers individually based on their personal requests, working withsales and money, working with food safety and preparation and distribution,to closing the store properly that included cleaning and properly storingfood for the next day, checking daily sales and production salesAfter one month of working at Chipotle I worked my way up to becoming atrainer for new recruitsEventually after 2-3 months I was then promoted to a service managerwhich included the duties of being responsible for all employees on myshift to managing money sales and production sales to being able to workwith customers one on one with any issues or concerns they may haveImplemented strategies to increase customer service satisfaction ratings.Developed and maintained positive relationships with customers to buildrapport and trust.Set aggressive targets for employees to drive company success andstrengthen motivation.Monitored service staff performance and provided feedback for improvement.Leveraged data and analytics to make informed decisions and drivebusiness improvements.Monitored inventory levels and placed orders to replenish stock.Maintained records of service transactions and customer feedback forfuture reference.Trained personnel in equipment maintenance and enforced participation inexercises focused on developing key skills.Controlled resources and assets for department activities to comply withindustry standards and government regulations.Only left due to having a baby the beginning of November of 2022Evaluated employee performance and conveyed constructive feedback toimprove skills.RETAIL SPECIALIST 01/2023 to 03/2023TJ Maxx, TJX Companies Fargo, NDOpened, shelved and merchandised new products in visually appealingand organized displays for optimal sales promotions.Answered customer questions about products and services, helped locatemerchandise, and promoted key items.Developed strong rapport with customers and created positive impressionof business.Delivered energetic responses to customers in-store and by telephone,going above and beyond to serve needs.Stocked products daily and rearranged shelving daily to meet customerdemandsOnly resigned from position due to needing better income for my familyCARD CUSTOMER SERVICE REPRESENTITIVE 05/2023 to 10/2023US BANK SERVICE CENTER Fargo, NDUpheld a friendly and professional attitude while answering phone callsfrom bank clients.Worked with Microsoft computer software, and learned the companysonline call system.Graduated the certification for customer service call center for US BANKGraduated with a 100% courtesy during phone callsHandled all phone calls with a professional attitude even if clients were rudeTransferred clients to the correct department if they needed further assistanceAnswered and resolved any questions clients asked in a timely mannerOnly left my position due to becoming pregnant with my second child andhaving medical risks that lead me to going on to bedrest and not being able tocome into work, and my employer was not willing to allow me to work from home.EDUCATIONDiploma 01/2021(graduated 1 semester early)Moorhead High School, Moorhead, MNFull ride scholarship for Criminal Justice Scholarship RecipientHonoree of AcademicsAwarded for AcademicsCompleted 56 AP credits in Spanish (Moorhead state community college)3.8 GPAStudent Council MemberA speaking member of SADDRanked in Top 5% of class |
