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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAssociate with 5 years of experience in customer service, operational improvement, and team building. Demonstrates strong problem-solving and multitasking abilities, consistently enhancing service delivery and customer satisfaction. Dedicated to driving team success and improving operational efficiency through strategic selling and effective training.Employment historyAssociate, The UPSstore, May 2024 - PresentSan Antonio, Texas Was able to provide services quickly and with a high level of accuracy. Looked into current systems on a regular basis to see if there were any opportunities to improve utilization, and I presented my findings to the team. Comfortable with processing and packaging shipments/amazon returnsImplemented system improvements, enhancing operational efficiency and presenting actionable insights to the team. Home theater installer,Best Buy, Oct 2021 - Apr2024San Antonio, TX Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online. Delivered products that other employees needed to clients residence. Sales Associate, Pet'sBarn, May 2021 - Mar2022San Antonio, TX Sold a variety of products by explaining their unique features and instructing customers on how to use them properly. Took incoming phone calls and answered them with information about products, services, store hours, policies, and refunds. Assisted an average of 22 customers per day by responding to inquiries and locating products. Used the register system to ring up customer purchases, process payments, and issue receipts. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals. Explained live animal and pet food offerings to customers, including policies, restrictions, and refund policies.Processed and packaged shipments, including Amazon returns, ensuring seamless customer service and teamwork.Managed cash register operations with precision, ensuring accurate transactions and maintaining financial integrity.Handled customer service calls with a positive attitude, resolving issues promptly and maintaining customer satisfaction.Held store keys and codes, independently opening and closing the store, demonstrating reliability and trustworthiness.Installed and configured home theater systems, enhancing customer satisfaction and driving repeat business through expert technical support.Provided on-site training to clients, empowering them to fully utilize their new home theater systems and enhancing the overall user experience. Ensured precise installation of home theater systems, minimizing errors and boosting customer trust and repeat business.Collaborated with team members to streamline delivery and setup operations, enhancing service delivery and client satisfaction.Meticulously inspected home theater setups, ensuring zero installation errors and boosting customer trust.Provided exceptional post-installation support, resolving technical issues promptly and fostering long-term client relationships.Employment history Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance. Kept track of product, service, and company policy information so that I could help coworkers and customers. Provided product and service information to customers. Helped customers by locating items they needed and checking inventory for items in other locations. Suggested the best merchandise based on the needs and desires of the customer. Kennel Technician,Petland Leon Valley, Mar2019 - Jan 2020San Antonio, TX Examined animals to see if they had any diseases or injuries and to figure out what they were. Housetrained and socialized puppies, as well as ended destructive behaviors. Kept animal coats clean and healthy by washing, grooming, and trimming them on a regular basis. Sought veterinary care for animals that became sick or injured during the animals stay Counseled owners on sanitary measures, feeding, and general animal care in order to promote animal health. Ordered supplies and took inventory of supplies and equipment on a regular basis. Worked shifts ranging from 35 to 43 hours, supervising 30 animals in kennels or holding pens. Contributed to client retention by consistently providing excellent customer service to both clients and pets. Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact. Cleaned the kennels, dishes, laundry, play rooms, as well as the animal loading and unloading areas. Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases. Vaccinated animals against rabies and distemper, among other diseases. Provided information to animal owners about feeding, general care, medical conditions, and treatment options. Provided basic wound care and other medical assistance, collaborating with veterinarians on more complex cases. Groomed dogs with blades, brushes, combs, shedding aids, de-matting tools, sheers, and nail clippers, among other tools. Weighed and examined animals while also keeping track of data in files. Transferred dogs to veterinarian clinic. Swabbed/pluck dog ears to remove wax and dirt, as well as any excess hair, in order to allow air to circulate freely and prevent infection. Kept boarding areas clean and organized to promote animal welfare. Gave animals medications and immunizations.Conducted regular audits of live animal care protocols, ensuring compliance with company standards and enhancing animal welfare.Generated repeat business by building strong customer relationships and offering personalized product recommendations.Employment history Relieved boredom and stress from living in a shelter environment by walking, playing, and caring for dogs. Bathed, trimmed, and provided other grooming services for domestic pets. Prepared and administered specialized food formulas to specific animals based on their dietary requirements.EducationMonticello, San Antonio, TX, 2017 - 2017High SchoolSkillsCustomer service Problem-solving Multitasking Communication Team building Regulatory compliance Training Operational improvement Strategic selling Power tools Installation expertise Retail experience LinksLinkedInAdditional informationCertifications Security licenseLanguagesEnglishReferencesStephen QuiozHobbiesI love going fishing and attending rock concerts. I enjoy learning about reptiles and housing them along with feeder insects. I love doing volunteer work, mostly with habitats for humanities with the building of houses. I love installing security systems and cameras.Kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities were all cleaned by me. Provided compassionate care and socialization to over 30 animals, enhancing their well-being and adoptability.Worked closely with veterinarians to deliver timely medical interventions, improving animal recovery rates.Worked closely with veterinarians to develop treatment plans for sick animals, ensuring timely and effective care.Led enrichment activities for animals to improve their well-being and reduce stress, enhancing their stay experience.Monitored animal diets and feeding schedules, ensuring nutritional needs were met and preventing health issues.Maintained precise records of animal health, behavior, and care routines, ensuring seamless communication and continuity of care.Best BuyPHONE NUMBER AVAILABLE/pre> |
