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Click here or scroll down to respond to this candidateAddress:Street Address briar rdg,wolverine lake, MI-Street Address
Candidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfileMicrosoft Dynamics 365 CRM certified professional with 6+ years of experience in MS dynamics 365, power portals (dynamics portals), Power apps, Power automate flows implementation and support projects as a developer.With expertise in MS dynamics 365 CRM application, C# .net, java script, liquid code, SDK tools would be able to assist team in designing the CRM solutions, configuring and customizing the system as per business requirements.Having good knowledge on PowerApps design and experience in development of power automate flow and creation of canvas and model driven apps.Experienced in Power Automate flows in automating the business processes.Proficient in analyzing and translating business requirements to technical requirements with experience in technical design, unit testing, implementation, deployment, end user training and post go live support which involved direct customer facing and interactions.Practical hands on experience of SDLC including planning, designing, development and testing phases of business requirements and Agile / Waterfall scrum teams.Skill SetCRM ProductsMicrosoft Dynamics 365 CRMCRM extendedPower Portals, PowerApps, Power Automate, Customer voiceProgramming LanguagesC, C# .Net, liquid, JavaWeb design LanguagesJavaScript, HTML,CSSToolsCRM SDK, XRM Tool box tools, Azure devops, version control Git repository, Microsoft Visual studio 2017/2019, Plugin Registration Tool, Ribbon workbench tool, configuration migration, Post Man, Easy ReproEducation :Bachelor of Technology in Electrical and Electronics Engineering - 2017, Jawaharlal Nehru Technological University, Kakinada (JNTU Kakinada), IndiaProfessional ExperienceJan 2024 May 2024, Application Developer- Microsoft Business Applications at IBM India Private LimitedRoles & Responsibilities at IBM India Pvt Ltd1.Handling tasks systematically and leveraging expertise in Microsoft Dynamics 365 CRM and associated tools to support team and contribute to the successful implementation of functional requirements and bid submissions.2.Responsible for IBM deliverables related to MS Dynamics 365 CRM project support3.Managing communication and relationship with customer, IBM leadership team and Leads of other work streams.Project 1:Name : Blackrock Health Engagement PlatformClient : Black rock health groupStart Date : Jan 2024End date : May 2024Role : Application developer Microsoft Business applicationsProject DescriptionBlackrock health group invites submissions, from suitably qualified tenderers to design, build, test, implement and provide service support for a patient and consultant digital engagement platform and other related functionality.Project ResponsibilitiesReview each functional requirement thoroughly to understand its scope and purpose.Assess whether each requirement can be implemented within the capabilities of Microsoft Dynamics 365 CRM, Power Apps, Power Automate, and Power Portal.Creation of technical documentation and conducting feasibility studies and proofs of concept to confirm technical feasibility.For each compliant functional requirement, provide a detailed technical response outlining the implementation steps.Describing the technical flow of the implementation, including any data flows, integrations, or customizations required.Collaborate closely with the mobile development team to ensure alignment between CRM functionalities and mobile app features.Assist with any customizations or integrations necessary to bridge the gap between CRM and mobile.Work closely with the sales team to understand the requirements of each bid in response to RFPs.Provide technical expertise and guidance on how Microsoft Dynamics 365 CRM, Power Apps, Power Automate, and Power Portal can be leveraged to meet the needs outlined in the RFP.Assist in preparing technical documentation or presentations to accompany bid submissions.Environment: Microsoft Dynamics 365 CRM, Power apps, Power automate, Power portalTeam Size: 5 to 7May 9 2022 2 Jan 2024, Technical Consultant - Microsoft Dynamics CRM and PortalRoles & Responsibilities at IBM Corporation1.Post-Production support and enhancements of DoITT clients 311 Customer Service Management System.2.Technical Design, Implementation, Deployment and Unit Testing of Microsoft Dynamics 365 CRM, dynamics portals and Unified Service Desk related requirements.3.Responsible for IBM deliverables related to MS Dynamics 365 CRM project support4.Managing communication and relationship with customer, IBM leadership team and Leads of other work streams.Project 1:Name : NYC 311Client : NYC- Department of Information Technology and Telecommunications(DoITT)Start Date : 9 May 2022End date : 2 Jan 2024Role : Technical Consultant - Microsoft Dynamics CRM and PortalProject DescriptionPost-Production support and enhancements of DoITTs 311 Customer Service Management SystemImplementation of Microsoft Dynamics 365 CRM for NYC 311 Call Center user/Agency user and NYC citizen to log/store/register/track complain regarding several problems against several different agencies.Project ResponsibilitiesCustomization and configuration of Microsoft Dynamics 365 CRM and Portal as per business requirements.Handling all the technical solution design related to CRM and portal tracks.Technical Design, Implementation, Deployment, and Unit Testing of Microsoft Dynamics 365 CRM and portal-related business requirements.Implementation of quality technical solutionDevelopment of Dynamics 365 CRM Application using C# .NET, JavaScript.Design and specify extensions to Dynamics 365 CRM including plug-ins, custom workflowCreate Power automate flows to automate business processes like auto updates, status updates, notifications.Design customer survey forms through customer voice application.Implementation of customer surveys process through power automate flows.Implementations of Dynamics 365 mobile app for agency users for offline use.Implementation of application for agency users through model driven app.Writing unit test scripts to test MS Dynamics 365 CRM requirements.Assist with the Integration / QA and UAT testingAssist with deployment instructionsSupporting the scrum team for their day-to-day operations.Involve in Agile- Scrum process activities including Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos, and sprint retrospectives.Environment: Microsoft Dynamics 365 CRM, Java Script, C#, .net, Microsoft Visual Studio 2017, SDK 365,Azure DevOps, XRM Toolbox tools.Team Size: 10 to 15July 2017 May 6 2022, Application Developer- Microsoft Business Applications at IBM India Private LimitedRoles & Responsibilities at IBM India Pvt Ltd4.Technical Design, Implementation, Deployment and Unit Testing of Microsoft Dynamics 365 CRM and Unified Service Desk related requirements.5.Responsible for IBM deliverables related to MS Dynamics 365 CRM project support6.Managing communication and relationship with customer, IBM leadership team and Leads of other work streams.Project 1:Name : COVID-19 Emergency Technology Support ServicesClient : NYC- Department of Information Technology and Telecommunications(DoITT)Start Date : 29 June 2020End date : 6 May 2022Role : Technical Consultant - Microsoft Dynamics CRM and USDProject DescriptionImplementation of Microsoft Dynamics 365 CRM for NYC 311 Call Center user/Agency user and NYC citizen to log/store/register/track complaints regarding several problems against several different agencies.Project ResponsibilitiesCustomization and configuration of Microsoft Dynamics 365 CRM and Unified Service Desk as per business requirements.Handling all the technical solution design related to CRM and USD tracks.Implementation of quality technical solutionDevelopment of Dynamics 365 CRM Application using C# .NET, Java Script, and Web APIs.Design and specify extensions to Dynamics 365 CRM including plug-ins, workflowWriting unit test scripts to test MS Dynamics 365 CRM requirements using EasyRepro Unit test Framework and deployment using Azure DevOps pipelines.Assist with the Integration / QA and UAT testingAssist with deployment instructionsSupporting the scrum team for their day-to-day operations.Involve in Agile- Scrum process activities including Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos, and sprint retrospectives.Environment: Microsoft Dynamics 365 CRM, Unified Service Desk 4.1, Java Script, C#, .net, Microsoft Visual Studio 2017, SDK 365, Azure DevOps, XRM Toolbox tools, Easy ReproTeam Size: 5 to 7Project 2:Name: City of New York - 311 Replatform to Dynamics CRMClient: NYC 311Start Date: 18 Sept 2017End date: 26 June 2020Role: Technical Consultant - Microsoft Dynamics CRM and USDProject Description:The city of New York has begun a transformation project for their existing 311 solutions, currently based on the Siebel platform, with a Microsoft Dynamics 365 (CRM) based solution for NYC 311 Call Center user/Agency user and NYC citizens to log/store/register/track complain regarding several problems against different agencies.Project Responsibilities:worked on CRM-related user stories development activities which involve CRM configuration, custom entities, business processes, and client-side and server code changes.Written web resources using Java scripts to handle client-side requirementsCreated and edited entities, attributes, and views and done ribbon CustomizationInvolved in designing the contact center application for a customer involving USD along with all integration aspects for the CTI framework.Configuration of USD components like hosted control, action, events, and window navigation rules to fit the USD as per client requirementsAnalyzing, designing, and documenting (Configuration, UII Extension, or both) for new requirementsAnalyzing and providing the solution to fix the CRM and USD-related defects.Written Unit test cases and unit testing is done for each feature developed in USD and CRMEnvironment: Microsoft Dynamics 365 CRM, Unified Service Desk 4.1, Java Script, C#,.net, Microsoft Visual Studio 2017, SDK 365, Azure DevOpsTeam Size: 10 to 15Training:2 months of training in C# and .Net at IBM as part of Graduate Hire trainingMicrosoft dynamics 365 and USD training at IBMAzure Fundamentals at IBM IndiaPower Apps and Power Automate training at IBMParticipated in PowerApps HackathonAgile for developers training at IBM300+ hours of Women in Software Engineering (WISE) bachelors co-curriculum program which covered courses in advanced C Programming, Web development using HTML, CSS, JavaScriptCertifications:MB-901 Microsoft Dynamics 365 FundamentalsAZ-900 Microsoft Azure FundamentalsMB200 Microsoft Power Platform + Dynamics 365 coreMB2-716 Microsoft Dynamics Customization and Configuration |
