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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Kent, WA Street Address
SUMMARYCompassionate customer service representative with numerous years of experience in banking, retail and business settings. Skilled at managing multiple clients with great attention to detail and knowledge of resources. Known for providing strong and comprehensive support to internal and external stakeholders.SKILLSGoal-OrientedClient AdvocacyContinuous ImprovementTeam CollaborationProblem-solving abilitiesAdaptabilityEXPERIENCEClient Representative, Engie, July 2021-CurrentSpokane, WADelivered top-notch client support through phone conversations and email interactions. Successfully managed 30+ clients in both waste and utility, resulting in 4 upsells in my first year as a CR.Established excellent rapport with customers through prompt responses to their inquiries and concerns.Sought timely resolutions for customer concerns, effectively escalating issues when appropriate.Led and facilitated voluntary employee group, Ellxwell. Mentored team member, to successfully increase efficiencies. Accounts Payable Specialist, North Pacific Management, April 2014-April 2018 Portland, ORManaged the timely and accurate processing of accounts payable transactions, adhering to established policies.Conducted rigorous assessment of invoices and check requests to verify compliance with company policy, while ensuring accuracy and completeness. Ensured precise documentation of payments made to vendors. Office Assistant, Crossroads Church, June 2007-September 2012 Portland, ORImplemented organizational strategies to effectively manage office operations including calendar coordination, appointment scheduling, report generation, and record maintenance. Landlord/Property Management, HW Stewardship, November 2018-Current Kent, WAEnsured accurate record keeping of tenant payments, highlighting any variations in payment or late fees.Oversaw lease negotiations, rent payments, and executed evictions when needed. EDUCATION AND TRAININGAccounting/Business classesMt Hood Community College, Portland, OR 2013Bank Teller CertificatonBanking And Financial Support Services, Bank Teller Training School, Fife, WA 1994 ELLXVATE VOLUNTEER POSITIONSFacilitate monthly Ellxwell groupParticipate in monthly Ellxage and Ellxwell Book Club