| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name , CPhTEMAIL AVAILABLEMcKinney, TXPHONE NUMBER AVAILABLECustomer centric, dedicated, and strategic, healthcare professional and certified pharmacy technician with over fifteen years of progressive experience seeking career opportunities in the Pharmaceutical and Clinical Industry.Relevant SkillsDrug Classifications & SafetyCustomer Service/Customer RelationsClinical OperationsMeeting Required DeliverablesMedicare, Medicaid & Insurance Claims ProcessingPharmaceutical CalculationsPrescription ProcessingICH/GCPStrong Analytical & Problem-Solving SkillsProficient in Microsoft Office SuiteStrong Attention to detailMedical & Pharmaceutical TerminologyMedication Inventory ManagementFDA ComplianceProfessional ExperienceNew Dawn Clinical Research 02/2024 presentClinical Research Coordinator Dallas, TXConducting multiple clinical trials in various therapeutic areas, in adherence to Good Clinical Practices, study protocols, ICH guidelines, FDA regulations, and SOPsInterviewing, recruiting, and screening candidates to participate in research studies.Implementing the informed consent process.Preparing case report forms and maintaining study data.Conducting all aspects of clinical trial study visits with various protocols from Phase 1 through Phase 4 studies.Processing biological samples.Functioning as liaison between study site and sponsor.Disbursing investigational drug and provides patient teaching regarding administration, as necessary.Communicating and collaborating with study team, including internal and external parties, sponsors, PI, and study participants.Ensuring compliance with research protocols by providing ongoing quality control audits, including maintaining ongoing investigational drug accountability.Prepares, submits, and maintains regulatory documents.Attending investigator meetings and clinical training programs to maintain awareness of the clinical research field.CVS Health Specialty Pharmacy 04/2022 PresentPharmacy Care Coordinator / Certified Pharmacy Technician Dallas, TXProvides scheduling deliveries with patients, nursing homes/facilities and with providers/staff.Actively participates in discussions with Pharmacists, Nursing services and Pharmacy support manager and other Care Coordinators to review cases and Related drug therapies and Pharmacy care issues.Reports all adverse events related to drug therapies and pharmacy care in a timely manner.Promotes drug compliance.Assisting with New Patients Enrollment and creating follow ups with Referrals to provide updates with referrals in process.Typing Referrals and Clarifying prescriptions with Providers Office.AmerisourceBergen Specialty Pharmacy 07/2020 03/2022Pharmacy Care Coordinator / Certified Pharmacy Technician Dallas, TXAnswers and resolves patient inquiries within committed time frames.Reports all adverse events related to drug therapy and pharmacy care.Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.Maintains current notes and documentation related to patients drug therapy and pharmacy plan; flags issues that need to be addressed.Promotes drug compliance.Cardinal Health 03/2020 07/2020Case Manager Lewisville, TXConducts outbound correspondence when necessary to help support the needs of the patient and or program.Creates and completes accurate applications for enrollment with a sense of urgency.Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database.Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable.Make all outbound calls to patients and or providers to discuss any missing information and or benefit for the inquiry.Follow through on all benefits investigation rejections, including Prior authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted.Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties.Track any payer/plan issues and report any changes, updates, or trends to management.Mediate situations in which parties are in disagreement and facilitate a positive outcome.Handle all escalations based upon region and ensure proper communication of the resolution within required time frame agreed upon by the client.Serve as a liaison between client sales force and applicable party.Concentra Inc. 07/2019-03/2020Pharmaceutical Customer Support Addison, TXParticipate in Administration of patient's pharmacy care plan and act as a patient advocate to ensure that prescribed drug therapy and pharmacy care plan are followed as prescribed.Assist the patient by coordinating their prescribed pharmacy care with the patients health care providers, payers, to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers.Answer and resolves patient inquiries within committed time frames.Understand the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.Report all adverse events related to drug therapy and pharmacy care.Establish and maintain strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.Troubleshoot and resolve patient and payer issues in a timely fashion.Embrace a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed.Coordinate responses and resolutions with appropriate internal and external parties.Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.Walgreens Specialty Pharmacy 09/2016 07/2019Triage Coordinator Frisco, TXProvided timely response to Patients inquires by telephone and or email, consistent with service and quality standards.Assisted in creating referrals for inbound triaged Prescription.Assisted in the intake prep stage for triaged referrals, including/updating Prior authorizations information and calling Payers to update prior authorizations as applicable.Assisted with reporting on triage inbound and outbound requests.Triaged Specialty medications to Walgreens retail to be filled and shipped to patients.Prior Authorizations, Appeals, Peer to Peer with Payers and Providers.Data Entry performed when prescriptions came in electronically.Walgreens Specialty Pharmacy 01/2015 09/2016Order Processing Technician Frisco, TXRecorded and Processed Prescriptions Received by fax and telephone through patient direct Contact.Data Entry for Prescription Processing.Processed Oncology Medications (Revlimid, Thalomid and Pomalyst)Outbound Calls to Doctors Office and to patients to inform them of the Status of Prescriptions.Omnicare Pharmacy 01/2011 - 12/2014Certified Pharmacy Technician Fort Worth, TexasFilled narcotics and prescriptions for hospital patients and nursing homes.Returned outdated medication and inventory monthly.Compounded creams, ointments, and suspensions.Made Emergency kits for the nursing homesPlanned Parenthood of North Texas 09/2009 12/2010Certified Pharmacy Technician Dallas, TXExecuted the appropriate paperwork and record keeping duties pertaining to the provision of contraceptives and therapeutics drugs.Labeled pharmaceuticals when needed in accordance with standard policies.In conjunction with the Pharmacist, negotiated, maintained and ordered supplies and drugs through the appropriate manufacturer.Assisted pharmacy program coordinator in delivering drugs and supplies to each pharmacy clinic location.Maintained the system of destroying for all expired and recycled drugs from the different clinics.Monthly inspection visits to all clinics to organize drugs, inventory and review disposition records.Participated in risk management, quality assurance audits and surveys as they pertain to pharmacy, drugs, and devices.Conducted price surveys of all therapeutic and contraceptives Drugs.Received, organized, and took inventory of all clinics purged charts, materials, equipment and administrative records that were brought to the pharmacy.Work in conjunction with pharmacy program coordinator to update pharmacy policy and procedure manuals.Veterans Mail Outpatient Pharmacy 01/2005 10/2010Certified Pharmacy Technician Murfreesboro, TNManually labeled veterans medications as well as maintained proper conditions for the storage of drugs.Managed Inventory of drugsMaintained patient Profiles and filled prescriptions with a Supervised Pharmacist.Reports all adverse events related to drug therapy and pharmaceutical care.Education / Certification and TrainingBachelors Degree in Healthcare Administration - 04/2022 Present (In Progress) - Abilene Christian University Abilene, TXAssociates Degree in Pre-Pharmacy 01/2015 05/2017 - Collin CollegeCertified Pharmacy Technician - ActiveState Board Certification ActiveHIPAA Training CertificationData Entry CertificationAdvanced Certification in PC ApplicationsLanguagesEnglish, Twi, and Ga |
