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Candidate's Name
IT TechnicianPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address
ExperienceHelpdesk Technician, A Duie PyleOctober 2021- June 20243rd shift Helpdesk technician. Managed and resolved tickets for all warehouses. Pertaining to Hardware replacements, Software Troubleshooting and End-users issues via communication by phone and ticketing system. Participated in the Imaging and reimaging process of Pcs, tablets and mobile devices when needed. Successfully lowered call and ticket volume of 2nd and 3rd shift. As well as finishing projects before the deadline.Technician- Contractor, Smart-Source INCMay 2012 - PresentFulfilled contracts for IT projects and services. Pertaining to Pc, Switch, and thin client replacements. Also performed Pc assets upgrades, Data Migrations, Multi- monitor setups. Maintain customer records using automated systems. Provided base level IT support to company personnel after contracted project was completed by staying on. Built and maintain successful relationships with providers, dealers, and consumers. Remain on retainer currently. Always finish projects before the deadline.Field Engineer, Unisys CorpDecember 2016  October 2021Dell Certified technician that provides warranty services for Companies and Dell customers with hardware warranty benefits. Performed hardware diagnostics and repair onsite at customers location. Able to work in pressure situations and diffuse situations with irate customers. I never received a disparaging review for my services or demeanor.EducationMAR 2011  Mar 2012Diploma, Computer Networking and Security, Anthem InstituteSkillsTroubleshooting hardware repair CommunicationProblem-solving Installation OrganizationPc Building MS office 365 Ghost imagingActive Directory Ticketing System Mobile ImagingMultitasking Inventory management EfficientAdaptability Teamwork Remote Access