| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dennis Dr. #2Johnson City, TN Street Address
PHONE NUMBER AVAILABLEObjective: To obtain a position of responsibility with a company that will provide me with challenges and an opportunity for growth.Education: Science Hill High SchoolJohnson City, TN 37601Graduated 1993Anderson HealthcareGray, TN 37604CNA- certified nursing assistantScience Hill VocationalJohnson City, TN 37601Phlebotomy Course 1998Experience:Oct 2021 to Jan 2023ACT2238 E Fairview Ave.Johnson City, TN 37601PHONE NUMBER AVAILABLEManager: Tyrian Hill/ Tara McCann/Ashely WebbTitle: Supervisor/TrainerProject: Freedom Mortgage/Home Point/MerrillDuties: I started out with Freedom and was promoted to supervisor within two weeks of being on the project. I then was asked to help out by doing training classes for the new agents joining the Freedom project. I also assisted as a nesting coach to help get them prepared for when they go into production. I then lead my team by monitoring and coaching them to ensure they had the tools for success to reach the required goal for quality, Adherence, Average Handle Time and After Call Work times. I also worked CITs and tasks on accounts to help resolve the issue that had occurred on the account. I handled escalation calls from customers when the agents could not further assist them or if they had requested a manager. I followed policies and procedures for keeping agents weekly times and doing corrective actions on agents as needed. April 20, 2020, to Oct 2021ACT2238 E Fairview Ave.Johnson City, TN 37601PHONE NUMBER AVAILABLEManager: Hunter CrawfordTitle: Customer Service Representative/SMEProject: CENLARDuties: I provided our customers with the most recent and up to date information on their mortgage accounts including their home owner insurance policies and property taxes. I would explain the details regarding the escrow account and the escrow analysis. I would give them an explanation for the shortage or overage that may have occurred for that year. I would take the information needed to process regular monthly payments, escrow only payments or payments to the principal for the customer. I verified all information on account and perform an update to the contact details when requested by the borrower. I would work to find resolution for issues on the account and then inform the borrower of the process, time frame or if we need further information sent in to us to complete work order when needed. I have also had the position of being an AQ for my team. This gave me the ability to assist my co-workers with questions on their calls to find resolution for the issue they working on call for customer.I also was able to participate in being a nesting coach with new employees coming on board. This position allowed me to assist and encourage them in their jobs. We would work to educate them of the regulations and the guidelines of our project to give new employees the key for success within our project.May 1 2013-Sept 1, 2015McDonalds2201 North Roan St.Johnson City, TN 37601PHONE NUMBER AVAILABLEManager: April HortonTitle: Cook/CashierDuties: I assisted customers with processing their individual orders for meals. I strived to ensure their satisfaction with the service and worked to correct any issues that they may have had happened to occur during that time. I also worked with a team to strive for a pleasant and happy environment to work in.In my work history I spent many years in the medical field. I went to school for Phlebotomy as my trade skill and strived to be the best. There are some gaps of time in employment history which is the result of me taking the time off to care for my mother, she had dementia. I cared for her full time until she passed away in January 2020. References:Dr. Ed Jefferies PHONE NUMBER AVAILABLEStacy Moore PHONE NUMBER AVAILABLEHunter Crawford PHONE NUMBER AVAILABLECrystal Jacobs PHONE NUMBER AVAILABLE/pre> |
