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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
LinkedIn Arlington, TX Street Address
Senior Leadership
Highly accomplished business leader with over a decade of experience in overseeing the implementation of strategies, supply
chain management, overall logistics functions, developing and growing a team to achieve long-term visions and managing
overall P&L.
Proven history of driving revenue growth, reducing operational costs, and optimizing efficiency across diverse industries
including manufacturing, warehousing, and distribution. Skilled in leading cross-functional teams to achieve strategic
objectives and deliver exceptional results. Adept at implementing process improvements, negotiating favorable contracts, and
building strong relationships with key stakeholders. Recognized for successfully managing large-scale projects, including
facility relocations and automation initiatives. Passionate about driving operational excellence and contributing to
organizational success. Known for consistently reaching top ratings in audit and operational compliance while cultivating and
sustaining elevated relationships with key customers.
Areas of Expertise
Financial Management Facility Design and Launch Risk Management
Operations Leadership Revenue Growth Strategies Multi-Site Operations Oversight
Strategic Planning Key Customer Relationship Audit and Compliance Management
Process Improvement Initiatives Supply Chain Management Team Leadership and Development
Quality Control Technology Integration Communication
Safety Leadership Culture of safety prevention not Employee Safety Involvement
reaction
Key Career Accomplishments
Relocated Makinex Headquarters from CA to TX, resulting in lower structure cost, payroll cost, and overall operating cost.
Developed and executed a strategy for collapsing outsourced 3PL operations into new Makinex HQ warehouse in TX,
resulting in $624,000 annual savings.
Spearheaded the design and implementation of streamlined processes to navigate team through COVID and
transportation challenges, resulting in increased staffing levels and surpassing profitability targets.
Played a pivotal role in the design, development, and launch of an innovative Operations Center, merging three separate
facilities and boosting sorting capacity to 240,000 parcels per day through full automation.
Engineered a remarkable turnaround of the underperforming UPS Grand Prairie Operations Center, achieving year-over-
year cost reductions of $30,000 per day within a rapidly expanding operational landscape.
Contributed significantly to the successful creation and launch of three new air freight facilities, instrumental in securing
lucrative U.S. Postal Service contracts and managing higher-than-anticipated volume demands.
Devised and executed comprehensive health, safety, and wellness initiatives, resulting in substantial cost reductions
while fostering a culture of safety awareness and employee well-being.
Held Safety positions (varying levels) in leading operations in creation, ongoing improvements, and supporting a culture
of safety prevention.
Career Experience
Makinex, Mansfield TX Jun 2022 Present
Director of Operation of the Americas
Enhance operational efficiency across the Americas, spearheading daily activities in collaboration with the Director of Sales
and Marketing. Elevate to interim presidency of Makinex US, directly reporting to the CEO and Board of Directors. Direct
distribution, manufacturing, and domestic and international supply chain and logistics operations, optimizing inventory
management and control. Contribute significantly to the formulation of sales strategy.
Orchestrated a team effort resulting in a 17% year-over-year revenue surge by bolstering sales and implementing cost-
cutting initiatives.
Spearheaded an 18% reduction in operational costs, directly affecting the company's bottom line.
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Achieved a remarkable $624,000 in annual cost savings by centralizing 3PL operations into the Makinex US
headquarters warehouse, lowering overall inventory expenses.
Led the strategic planning and execution of warehousing, logistics, and order fulfillment operations from the Makinex
US warehouse.
Played a pivotal role in constructing and tailoring a Transportation Management System.
Negotiated shipping lane rates for container, full load, LTL, and small package shipments, resulting in a 34% year-
over-year decrease in shipping costs for both internal operations and customers.
Cultivated strong relationships with key customers to ease national order fulfillment.
Managed Manufacturer Representatives to expand Makinex's presence into Central and South America.
Developed and executed succession planning for US transformation.
Developed and presented a comprehensive Sales and Operations plan for the Americas to the CEO, CFO, and Board
of Directors during the annual planning meeting in Australia.
Director of Safety for Americas operations, including warehouse, drivers, and sales staff. Developed safety protocols,
reporting, and prevention processes. Also spearheaded the development of a safety team as well as regular reviews
and meetings. Results were zero OSHA reportable injuries and zero reportable crashes for the year 2023.
US Operations Manager Los Angeles CA and Mansfield TX
Spearheaded the streamlined management of US Operations, directly reporting to the CEO and closely collaborating with
the VP of Sales and VP of Marketing. Led oversight of distribution, manufacturing, and domestic and international supply
chain and logistics functions.
Orchestrated day-to-day business operations, supervising inbound logistics, inventory control, order fulfillment, facility
distribution, financial planning and execution, and comprehensive employee safety and lifecycle management.
Identified and resolved a $180,000 inventory discrepancy, ensuring accurate financial records and inventory
management.
Efficiently orchestrated the relocation of Makinex US headquarters from Los Angeles, CA to Mansfield, TX, meeting
deadlines and significantly undercutting the allocated budget.
Played a pivotal role in strategizing, recruiting, and integrating personnel across Logistics, Customer Service,
Accounting, and Marketing departments.
Directed the management of 3PL operations in the US and Canada, ensuring optimal efficiency and service delivery.
The US Manager of Safety introduced a culture of safety prevention not safety reaction. Introduced incident recording
and reporting structure as well as formed a safety committee to create employee involvement.
Darryl Flood Logistics (Suddath), Coppell, TX Jan 2020-Jun 2022
Senior Operations Manager
Spearhead daily operations for 4 Operations Managers, 9 Operations Supervisors, and 180 non-management in a 500K
sq. ft. warehousing and distribution operation. Cultivates high-level relationships with major accounts and e-retailers across
medical supply, apparel, and general hardware sectors.
Directed day-to-day business operations encompassing inbound logistics, inventory control, order fulfillment, facility
distribution, financial planning, and execution, as well as comprehensive employee safety and lifecycle management.
Spearheaded the implementation of an updated version of High Jump WMS, facilitating seamless change
management to train and onboard employees and customers onto a new electronic WMS and ordering system,
replacing an outdated version.
Successfully reversed profitability shortfall and achieved a 125% increase in revenue, positioning the operation to
surpass the CY21 profit target by 159%.
Expanded staffing from 43 to 180 employees to meet the growing demands of newly onboarded customers.
Orchestrated the planning and execution of warehouse automation initiatives.
Manager of Safety for warehouse operations. Developing and implementing safety policies, procedures, and
programs. Leading safety training sessions for employees at all levels. Monitoring safety performance metrics and
implementing strategies to improve safety outcomes. Conducting risk assessments and audits to identify hazards and
ensure compliance with regulatory requirements.
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Process Improvement Manager
Spearheaded heightened performance for management and staff, fostering accountability and optimizing processes within
a rapidly expanding operation (500,000 to 850,000 item increase) amidst navigating through COVID disruptions.
Revitalized strained relationships with key accounts, slashing order-to-ship time from 3 days to 24 hours.
Transformed Returns operation into a revenue-generating unit, boosting average processing revenue by 150% through
meticulous tracking, processing, and billing.
Restructured the receiving department by implementing standardized receiving processes.
Created a comprehensive training program for frontline supervisors.
United Parcel Service (UPS) Sep 1993 Dec 2020
Project / District / Reg / Corp Operations Director Various Locations
General Manager of the Haslet Sort and Delivery Building
Roanoke Operation Center Pre-Load Mgr. & Haslet Sort and Delivery Building Planning Committee
Spearheaded design, development, and launch of a fully automated state-of-the-art Haslet Center amalgamating Roanoke,
Denton, and Fort Worth Operation Centers, boasting a sorting capacity of 240,000 parcels/day. Managed a team of 420
non-management associates (including 280 Drivers), 16 Full Time Supervisors, 42 Part Time Supervisors, and 15
Administrative personnel. Ensured adherence to corporate performance and regulatory standards in a newly established
operational setting.
Haslet Building Planning Committee in February 2018, contributing to the development of new delivery routes,
coordination of personnel movement, consolidation of vacation schedules, and assessment of driver bids.
Mitigated crashes and Tier 3 crashes in the Haslet building, projected to reach plan levels by spring of 2019.
Revamped the Roanoke Center s Pre-Load operation while augmenting staff for training purposes, decreasing daily
overage from 40 labor hours/day to 50 labor hours/day under plan.
Elevated liaison duties to high-visibility customers, focusing on business development, partnership establishment, and
resolution of escalated issues.
Managed training of Drivers (65 permanent/48 seasonal) since June 2018, emphasizing compliance with the Orion
navigation system, resulting in an 18% average reduction in overall miles and a productivity increase of
$0.18/package.
Dallas Building Pre-Load Project Manager
Led deconstruction and downsizing of operations to facilitate the transfer of volume to new McKinney and Irving Centers.
Oversaw daily operations, including the supervision of 42 management and 520 non-management staff.
Relocated 50% of management staff (20 Managers, Supervisors) and 30% of hourly staff (156 Associates bargaining
and non-bargaining) to provide support at other metroplex centers.
UPS Heavy Freight Implementation Project Supervisor
As a team member, I played a pivotal role in integrating Menlo into UPS, establishing a foundation for our heavy freight
operations. This involved successfully onboarding nine management personnel from Menlo into UPS culture and operational
procedures. Additionally, I contributed to the design, construction, and commencement of operations at three strategic
facilities located in Columbia, SC, Ontario, CA, and DFW, TX. Following this, I assumed leadership of the DFW operation for
a year, ensuring its smooth operation and alignment with UPS standards.
Assisted in the planning and execution of onboarding projects for new clients, including coordinating
resources, scheduling meetings, and tracking deliverables.
Communicated project updates and status reports to internal and external stakeholders.
Supported project managers in identifying and resolving issues, risks, and dependencies.
Participated in project meetings, workshops, and brainstorming sessions to generate ideas and
solutions.
Maintained project documentation, including meeting minutes, action items, and project plans.
Division/District Safety Manager
Safety Manager with 15 years of experience in developing and implementing comprehensive safety programs to ensure
regulatory compliance and mitigate workplace hazards. Proven record of driving a culture of safety through effective
training, risk assessment, and incident investigation. Skilled in collaborating cross-functionally to achieve safety goals and
continuously improve safety performance. Holds Emergency Administration & Business Planning with double-minor in
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Hazardous Materials Transportation & Geographical Information Systems and possesses strong leadership and
communication abilities.
Lead the Dallas Division in overall reduction of OSHA (TAW and LT) recorded injuries by 13% year over year.
Passed internal KETTER audit with score of 99.8% effective.
Liaison with OSHA, DOT, and EPA.
Maintained adherence with OSHA, DOT, and EPA standards.
Developed ongoing strategically safety goals for division.
Audited and supported safety training, retraining, and records for division, approximately 1000 non-management and
110 management, and 55 administrative employees.
Investigating accidents and near misses, identifying root causes, and implementing corrective actions.
Management member of EHS committee in developing and implementing safety policies, procedures, and programs
driving by employees
Conducted co employee and management risk assessments and audits to identify hazards and ensure compliance
with regulatory requirements.
Monitored safety performance metrics and implemented strategies to improve safety outcomes.
Various Location & Operations
In my career journey, I've had the privilege of leading diverse operational functions across corporate, regional, and district
levels, encompassing Air Operations, Transportation Operations, Sortation Operations, International Operations, Last Mile
Delivery Operations, Safety for Division and District, and Project Management. These roles have equipped me with
experience in managing large teams, including over five hundred employees, including managers, supervisors, and
administrative personnel, both unionized and non-bargaining.
Grand Prairie Operation Center + Irving Operations Center
Managed day-to-day operations at Grand Prairie and Irving centers, ensuring efficiency and productivity.
Oversaw a team of employees (110 drivers, 15 management and administrative), providing leadership and
guidance to meet operational objectives.
Implemented a mileage reduction program (ORION), surpassed the goal of 1 mile per driver reduction with 1.3-mile
reduction and increasing overall performance.
Developed and supported strong relationships with key stakeholders to facilitate smooth operations.
Grand Prairie Operation Center + Uptown Operation Center
Turned an underperforming operation into top 10 operations in the Red River District
Oversaw a team of employees (129 drivers, 16 management and administrative), providing leadership and
guidance to meet operational objectives.
Collaborated with cross-functional teams to address operational challenges and implement solutions.
Ensured compliance with company policies and safety regulations at both locations.
Sortation/Preload Manager
Managed all aspects of sortation operations (approx. 120,000 pcs in 5 hr.), including equipment maintenance,
workflow coordination, and performance tracking.
Oversaw a team of sortation associates (450 non-management and 35 management), providing training,
coaching, and performance feedback to ensure optimal performance.
Implemented process improvements to streamline sortation processes, improve efficiency, and reduce errors.
Monitored sortation performance metrics and implemented corrective actions as needed to meet productivity
targets.
Dispatch Manager
Managed a team of dispatchers to ensure efficient coordination of driver assignments, route planning, and
delivery schedules.
Coordinated the dispatch of drivers and vehicles to fulfill customer orders and delivery requests.
Assisted in the development and implementation of process improvements to enhance dispatch operations
efficiency.
Assigned routes and schedules based on customer demand, driver availability, and delivery priorities.
Last Mile Delivery
Managed all aspects of last mile delivery operations, including route planning, driver scheduling, and customer
interactions.
Implemented route optimization strategies to improve efficiency and reduce delivery times.
Led a team of delivery drivers, providing training, coaching, and performance feedback to ensure high-quality
service.
Monitored delivery performance metrics such as bonus, over-allowed hours, missed on road, late delivery, and left
in building and implemented corrective actions as needed to meet service level agreements.
Implemented safety protocols and ensured compliance with regulatory requirements. Annual DOT rides.
Dallas Hub International Shipping Dept.
Managed international shipping operations at the Dallas hub, overseeing the movement of goods across borders.
Coordinated with carriers and customs brokers to facilitate prompt and cost-effective shipments.
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Implemented best practices for packaging, labeling, and documentation to minimize errors and delays.
Monitored shipment tracking systems and resolved any issues or discrepancies to ensure customer satisfaction.
UPS Counters at Dallas, American Airlines Center, World Trade Center
Provided exceptional customer service at UPS counters located at high-traffic venues in Dallas.
Assisted customers with shipping inquiries, package tracking, and delivery options.
Processed shipments accurately and efficiently, adhering to UPS standards and procedures.
Resolved customer complaints and escalated issues as necessary to ensure customer retention.
Dallas Fleet Appearance Operations
Managed the appearance and cleanliness of the Dallas fleet vehicles, ensuring a professional and well-maintained
image.
Developed and implemented cleaning schedules and procedures to meet quality standards.
Conducted regular inspections and maintenance checks to identify and address any issues promptly.
Coordinated with vendors and suppliers to obtain cleaning supplies and equipment as needed.
DFW Airport (all aspects)
Played a key role in various aspects of operations at DFW Airport, including Ramp Operations (Lg and Sm. Aircraft),
Load Planning, Pilot Administration, Air Operations Sortation, De-Icing, and Training Department.
Collaborated with airport authorities, airlines, and other stakeholders to ensure smooth operations and exceptional
service delivery.
Implemented safety protocols and emergency procedures to support a secure environment for passengers and
staff.
Participated in continuous improvement initiatives to enhance efficiency and customer satisfaction.
Safety at Operation and Division Level
Implemented comprehensive safety programs at the operation, division, and district levels to promote a culture of
safety and compliance.
Conducted regular safety audits and inspections to identify hazards and mitigate risks.
Provided safety training and education to employees at all levels, emphasizing the importance of accident
prevention and injury reduction.
Collaborated with management and regulatory agencies to ensure compliance with safety standards and
regulations.
Additional Experience
Internship: DFW Airport Emergency Management Dept. (Fire Recue)
U.S. Air Force ROTC Detachment 845 (Texas Christion University)
Education
M.B.A., Labor, and Industrial Relations (planned graduation 2025)
Capella University
B.S.B.A., Emergency Administration & Business Planning with double-minor in Hazardous Materials Transportation &
Geographical Information Systems
University of North Texas
Certifications
Tim Stevenson - Sherpa Executive Coaching
Lean Six Sigma
Professional Training
WMS and ERP systems, SAP, HighJump, Manhattan, Oracle NetSuite
TMS systems, My Carrier, SAP, Oracle, Manhattan, World Wide Express, UPS, FedEx
UPS Manager Orientation/KPI Management & Analysis
ESTA & VSTA Compliance Training
FAA Compliance
OSHA Compliance
DOT Compliance
EPA Compliance
Management Trainer: On-the-Job Supervision, Quality Validation Assurance Training for Managers,
Powered Industrial Truck Operator (PITO) Training, Train the Trainer
Hazardous Material Response Training
Self-Contained Breathing Apparatus (SCBA) Training, Train the Trainer
UPS training equivalent to Logistics, Transportation and Distribution (CLTD)
Continues Improvement Training (UPS)
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