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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Washington, DCProgressive and effective professional offering over 10 years of transferable skills where I strived on building, improving, and maintaining relationships with students, parents and employees. I will contribute a combination of technical expertise and the ability to perform analytical duties in support of an effective and efficient service delivery with greater transparency, accountability, and promoting continual job improvement.EDUCATIONTrinity Washington University General Studies Anticipated Graduation Date: December 2024Department of Transportation Cash Award Outstanding PerformanceDistrict of Columbia Office of Unified Communications Customer Service Awards Outstanding PerformancePROFESSIONAL EXPERIENCEDelta TTeacher/Dedicated AidAccomplishments:Assisted the classroom teacher in implementing lesson plans and activities, providing individualized support to students as needed.Supported students with special needs or learning disabilities by adapting materials and providing one-on-one assistance to enhance their learning experience.Monitored student behavior and progress, reporting any concerns or observations to the classroom teacher and other relevant staff.Assisted with classroom management by maintaining a positive and orderly learning environment, implementing behavior management strategies as directed by the teacher.Helped prepare instructional materials and resources, ensuring they were organized and readily available for classroom use.Assisted students with daily tasks, including transitioning between activities, managing personal care needs, and using assistive technology.Supported students during classroom activities, small group work, and individual assignments, providing guidance and encouragement.Assisted with the supervision of students during recess, lunch, and other non-classroom activities, ensuring their safety and well-being.Participated in staff meetings and professional development sessions to stay informed about school policies, instructional strategies, and student needs.Collaborated with the classroom teacher and other staff to develop and implement individualized education plans (IEPs) for students with special needs.Maintained accurate and confidential records of student progress, behavior, and other relevant information, as required by the school.Communicated regularly with parents and guardians to provide updates on student progress and address any concerns or questions.Assisted in creating a supportive and inclusive classroom environment that promoted student engagement, social interaction, and academic achievement.Helped organize and supervise field trips, special events, and extracurricular activities, ensuring students safety and participation.Provided emotional and social support to students, fostering a positive and nurturing relationship with each student.Assisted with the use of educational technology and tools, helping students navigate and utilize various learning platforms and resources.Implemented accommodations and modifications as specified in students' IEPs or 504 plans, ensuring equitable access to the curriculum.Supported classroom assessments and testing by providing accommodations and ensuring students understood and followed directions.Actively participated in the school community, contributing to a collaborative and inclusive educational environment.Managed and organized student records, including maintaining up-to-date files, handling confidential information, and ensuring records were readily accessible when needed.Performed clerical duties such as copying, filing, and distributing documents, as well as managing classroom supplies and materials.Assisted in preparing and maintaining classroom bulletin boards, displays, and other visual aids to enhance the learning environment.Handled administrative tasks such as scheduling meetings, making phone calls, and responding to emails on behalf of the classroom teacher.Assisted in compiling and preparing reports, newsletters, and other communications for distribution to parents, staff, and the school community.YMCA of Metropolitan WashingtonSenior Group LeaderAccomplishments:Coordinated and managed the daily operations of children's programs, ensuring a safe, engaging, and inclusive environment for all participants.Developed and implemented age-appropriate activities and curriculum, promoting physical, social, and emotional development.Supervised and trained a team of staff and volunteers, providing ongoing support and feedback to ensure high-quality program delivery.Monitored and maintained program schedules, ensuring activities started and ended on time and transitions between activities were smooth.Communicated effectively with parents and guardians, providing updates on their childrens progress and addressing any concerns or questions.Managed the inventory of program supplies and equipment, ensuring availability and proper maintenance for all activities.Conducted regular safety checks and risk assessments, implementing measures to prevent accidents and ensure compliance with YMCA safety standards.Fostered a positive and supportive atmosphere among children, staff, and volunteers, encouraging teamwork and mutual respect.Organized and led special events, such as seasonal camps, field trips, and family days, enhancing program offerings and community engagement.Evaluated program effectiveness through feedback from participants, parents, and staff, making necessary adjustments to improve the overall experience.Collaborated with other YMCA departments to integrate childrens activities with broader organizational initiatives and events.Maintained accurate records of attendance, participation, and incidents, preparing reports for program analysis and improvement.Assisted in budget planning and management for children's programs, ensuring resources were allocated efficiently and effectively.Promoted YMCA values and mission through all interactions and activities, fostering a sense of community and belonging among participants.Addressed and resolved any behavioral issues or conflicts among children, utilizing positive discipline techniques and conflict resolution skills.Ensured compliance with all YMCA policies and procedures, as well as local and state regulations related to childcare and youth programming.Participated in professional development opportunities to stay current with best practices in child development and program management.Supported marketing efforts by creating promotional materials and participating in outreach activities to attract new participants and families.Department of TransportationHuman Resources SpecialistAccomplishments:Developed and implemented recruitment strategies to attract top talent, ensuring alignment with organizational goals and workforce planning needs.Conducted job analysis and collaborated with hiring managers to create accurate and detailed job descriptions and specifications.Sourced candidates through various channels, including job boards, social media, networking events, and employee referrals.Screened resumes and applications to identify qualified candidates, conducting initial phone interviews to assess suitability.Coordinated and scheduled interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.Conducted in-depth interviews with candidates, evaluating their skills, experience, and cultural fit within the organization.Managed candidate relationships, providing timely communication and feedback throughout the recruitment process to ensure a positive candidate experience.Developed and maintained a talent pipeline of potential candidates for future job openings, utilizing an applicant tracking system for efficient database management.Conducted background checks and reference checks to verify candidate credentials and suitability for the position.Collaborated with hiring managers to make final hiring decisions, extending job offers and negotiating employment terms.Prepared and sent offer letters and employment contracts, ensuring compliance with company policies and legal requirements.Onboarded new hires, facilitating orientation sessions and ensuring all necessary paperwork and documentation were completed.Analyzed recruitment metrics and provided regular reports to senior management, identifying trends and areas for improvement.Implemented and maintained diversity and inclusion initiatives within the recruitment process to promote a diverse workforce.Stayed updated on industry trends and best practices in recruitment and human resources to continuously improve recruitment processes.Participated in job fairs, career events, and networking opportunities to promote the organization and attract potential candidates.Collaborated with the marketing team to develop employer branding initiatives and enhance the organization's reputation as an employer of choice.Provided training and guidance to hiring managers on effective interviewing techniques and best practices in candidate selection.Managed internship and trainee programs, coordinating with educational institutions and mentoring interns throughout their tenure.District of Columbia Office of Unified CommunicationsCustomer Service RepresentativeAccomplishments:Led efforts to answer incoming calls from citizens, providing accurate information and assistance regarding city services, programs, and events.Proactively addressed and resolved inquiries, complaints, and service requests in a timely and professional manner.Provided leadership in disseminating accurate and up-to-date information on city policies, procedures, and regulations.Directed and mentored staff in directing callers to appropriate departments or resources for further assistance when necessary.Supervised the logging of all calls and interactions into the call centers database, ensuring accurate and detailed records of each contact.Maintained leadership in ensuring confidentiality and security of sensitive information in compliance with city policies.Led the identification and escalation of complex issues or emergencies to the appropriate departments or supervisors for resolution.Followed up on unresolved issues to ensure satisfactory outcomes for citizens, demonstrating strong leadership and problem-solving skills.Oversaw the processing of service requests for city maintenance, repairs, and other services, coordinating with relevant departments to ensure timely response.Monitored the status of service requests and provided updates to citizens as needed, demonstrating strong organizational leadership.Collaborated with various city departments to gather information and ensure consistent messaging to the public.Participated in and led team meetings and training sessions to stay informed about new policies, procedures, and city initiatives.Adhered to and enforced call center protocols and quality standards to ensure high-quality service delivery.Participated in performance evaluations and implemented feedback to improve service skills and efficiency.Assisted in managing call volume during emergencies or citywide events, providing clear and calm communication to citizens.Followed emergency protocols to relay critical information to the appropriate agencies or departments.Utilized call center software, databases, and communication systems to manage and track calls efficiently.Reported technical issues promptly to ensure minimal disruption to call center operations.Collected and documented feedback from citizens to help identify areas for improvement in city services.Contributed to the development and refinement of call center processes based on citizen feedback and service trends. |
