| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Community Engagement CoordinatorEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Golden Valley, MN Street Address
Results-oriented and dedicated professional with substantial experience in driving community engagement and customer satisfaction across diverse platforms. Adept at overseeing customer service operations and providing structured guidance to staff to elevate customer experiences and retention. Skilled in managing online visibility, addressing customer queries with precision and efficiency, and ensuring loyalty among large client base within revenue-generating company. Demonstrated ability to optimize training initiatives and improve customer engagement through targeted initiatives and sales campaigns. Strong background in developing tailored curriculum designs to increase student engagement, academic success, and student learning experiences across broad spectrum of subjects. Instrumental in collaborating with cross-functional teams and establishing successful partnerships with law enforcement agencies and community organizations to enhance educational offerings and promote social justice initiatives.Areas of Expertise Community Engagement
Customer Service Management Digital Platforms Management Social Media Analytics Diversity & Inclusion Advocacy Strategic Planning & Execution Online Visibility Management Program Implementation Team Development & Leadership Cross-functional Collaboration Student Engagement Strategies Conflict ResolutionProfessional ExperienceTN Marketing, Plymouth, MN 2019 2024Customer Service TechnicianManaged online visibility for all brands and addressed customer queries using WordPress, Hootsuite, Facebook, Instagram, YouTube, Attentive, and other digital platforms. Administered financial inquiries and transactions effortlessly through WorldPay, Verifi, Ethoca, and other remittance channels. Supported weekend leadership team in overseeing customer service staff for seamless operations. Secured customer satisfaction, loyalty, and potential upselling by identifying, communicating, endorsing, and marketing products and services, while staying abreast of offerings. Oversaw accounts for over one million customers across 18 brands within $100M revenue-generating company for customer satisfaction and retention.
Resolved technical issues, while communicating pertinent information and instructions in structured and succinct manner. Delivered general and detailed information promptly, accurately, and professionally to ensure clarity and reliability. Guaranteed satisfaction and maintained loyalty by investigating and addressing customer issues.St. Anthony Village High School, St. Anthony, MN 2009 2019Social Studies InstructorDeveloped tailored curriculum designs for diverse student body with varied interests and abilities across broad spectrum of subjects, including Social Studies, Criminal Investigation, Criminalistics, and Medicolegal Death Investigation (CSI: MLDI) to increase engagement, understanding, and academic success. Conducted classes, covering College Sociology, CSI: Medicolegal Death Investigation, Economics, Everyday Economics and Finance, Film Studies, Global Studies (Honors and non-Honors), Diverse Perspectives in Current Events, US Government and Politics (AP and non-AP), and US History Overview (Honors and non-Honors) to foster students understanding. Established CSI: MLDI program at secondary level by integrating fundamental principles and methodologies essential to criminal investigation, medicolegal death investigation, and forensic science. Supported 9th grade students transition effectively to academic, social, and emotional challenges of high school by serving as one of six site instructors in BARR (Building Assets, Reducing Risks) program, while decreasing failure rates across curriculum. Organized staff development and enrichment initiatives focusing on pedagogy, student well-being, diversity, and course content. Enhanced curriculum and ensured adherence to optimal practices in CSI by maintaining ongoing partnerships with law enforcement jurisdictions, judicial districts, crime labs, and investigatory agencies at local, state, regional, and national levels. Elevated Knowledge Bowl program from obscurity to five-time State Champion in the Large School Division, securing multiple national appearances and clinching Minnesota title, as well as achieving top four international position in Academic Hallmarks Knowledge Master Open. Provided independent study opportunities for students in government, economics, and criminal justice to foster deeper exploration and understanding. Established student-led Peace and Justice Organization focused on advocating for human rights issues at home and abroad.Additional ExperienceBusiness Development Coordinator, TN Marketing, Plymouth, MNRecognized, cultivated, and safeguarded novel business prospects through lead generation, fostering client connections, and orchestrating promotional campaigns. Uploaded, structured, and implemented imaginative resources into CRM platform HubSpot and collaborative workflow application Airtable to optimize operations and facilitate seamless teamwork. Investigated, pinpointed, recorded, and relayed native paid media advertising chances for 18 in-house brands to enhance brand visibility and drive targeted audience engagement. Identified potential business partners, key personnel, influencers, and talent by leveraging Apollo, LinkedIn, Facebook, Instagram, YouTube, ZoomInfo, and other online search tools for expanding network. Optimized subject lines, preheaders, and lead prospecting by investigating and implementing AI for increased engagement. Attained shared objectives and advantages by utilizing corporate resources in harmony with partners' assets. Obtained media kits and contact details by organizing outreach to potential business partners.Reserve Police Officer, City of St. Anthony, St. Anthony, MNSupported police officers, firefighters, civil defense personnel, or other authorized city employees, officials, or agents in performing emergency services. Aided in crowd management tasks and conducted park surveillance responsibilities under guidance of authorized, sworn police officer. Executed additional lawful duties as instructed by Chief of Police and designated supervisor in adherence to legal requirements. Conducted security checks of residential and non-residential buildings within community as well as delivered public presentations and disseminated information on approved topics directed by Chief of Police. Promoted education on public safety and crime prevention techniques, while encouraging enrollment and active participation in Operation Identification and Neighborhood Crime Watch programs. Played active role in conducting and participating in crime prevention initiatives of St. Anthony Police Department to reduce crime rates and enhance community safety.Education & CredentialsBachelor of Arts in Social Studies Education Political Science/History, St. Olaf College, Northfield, MN
Concentrations in American Racial and Multicultural Studies and TheaterCertified in Social Studies Education (Secondary), Grades 5-12Medicolegal Death Examination, Saint Louis University, Saint Louis, MOAffiliationsEducation Minnesota (AFT/NEA) | Human Rights Commission | Institute for Lawful, Safe, and Effective Policing (ILSEP) | Justice Clearinghouse |
