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Title Customer Care Representative - Part-time
Target Location US-IL-Hanover Park
Email Available with paid plan
Phone Available with paid plan
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SUMMARY
      A seasoned Payroll, HR and Benefits professional who has worked with a
      variety of different company environments and with strengths in
      Employee Benefits, Payroll and Time Keeping systems. Knowledge of
      paying a wide variety of employees at different levels in their
      careers. Ability to address a variety of unique and challenging
      problems efficiently and professionally. College of DuPage Human
      Resources Certificate program completed May 2020.

PROFESSIONAL EXPERIENCE

HUB international 2020-2024
Payroll Administrator
    . Payroll processing for 2,000 employees in a biweekly multistate
      payroll. Run and audit various      payroll reports for pay issues,
      incomplete timecards, unapproved PTO, new hires, and terminations.
      Process supplemental payments for terminations for various states'
      compliance. Payroll uploads on upload sheets, audit and balance
      commissions.  Hour review reports in Excel with V-Lookup and other IF
      statements.  Assist with W-2 requests and garnishment processing.


Marquee Event Rentals 2017-2020
Payroll Associate
    . Processed Payroll entry for 600  employees  in  2  Biweekly  payrolls-
      Dallas, Austin, San Antonio, Kansas, Corporate, and McCook payrolls to
      include new  hire  entry  and  pay  changes,  W-4  forms  for  Federal
      withholding and assist with set up of new state  taxing  entities  for
      out of state employees, direct deposit changes, bonuses,  commissions.
      Imported Paylocity Time and Labor hours and investigated hour  errors.
      Paylocity Administrator duties include assigning security  levels  for
      managers and other levels of Paylocity users. ACA monthly  review  and
      audit of job changes for  ACA  dashboard.  BLS  reporting,  headcounts
      reporting, and various other report requests. Complete  Journal  Entry
      template for payroll entry and upload into accounting system.
    .  Open  enrollment  deduction   set   up,   monthly   benefit   invoice
      reconciliation and allocation, and  liaison  between  vendor  benefits
      companies 401K uploads for each payroll. Journal entry  upload  sheets
      for payroll for controller and other inquiries and duties.



Robert Half Salaried Professionals 2016-2017
Salaried Professional Consultant
    . Payroll Consultant for clients with  long  term  project-based  needs.
      Various year end projects, exposure to BLS Reporting, batch entry  for
      bonus, gift card, and severance pays in ADP Ev5
    . Review exception sheets for changes  in  Deltek  Maconomy  Timekeeping
      System.
    . Tracked  Ohio  local  tax  employee  tracking  for  refunds  due  upon
      termination, W-2 review, exposure to Canadian payroll Pay 20 SOX audit
      Excel spreadsheets cleanup for year end.
    . Conversion project team from old  to  new  billing  system  processing
      entry for guarantee and  other  miscellaneous  adjustments,  referral,
      performance and spot bonus entry, garnishment review using Salesforce,
      Micro J and Peoplesoft




Glen Ellyn School District 41 2013-2016

Payroll Clerk and Payroll Clerk
      . Processed Payroll for 600+ teachers, substitutes, and other school
        district union and non-union staff on Skyward Payroll System
      . Timesheet entry, system reconciliations, substitute hours, and pay
        increase tracking.
      . Summer payrolls for teachers and new fiscal year payroll new hires,
        benefits changes on existing employees and other duties

Aon Hewitt Navigators, Lincolnshire, IL 2011-2013
Benefits Advisor
      . Knowledgeable with HIPAA, FWA, and other privacy and data security
        laws
      . Assisted Medicare Eligible retirees leaving group insurance plans
        in reviewing and enrolling in Medicare Supplement, Medicare Part D,
        and Medicare Advantage insurance plans during Annual Enrollment and
        other enrollment periods in a call center environment.
      . Involved with escalated enrollment applications and other project
        cleanup work.





Nestle Dreyer's Grand Ice Cream (DGIC), Glendale Heights, IL 2008-2011
Representative Payroll    700+ Union and Non-Union Employees


      . Processed Payroll for 700+ North Central and  South-Central  region
        employees using uploads, Kronos time keeping and WCC,  a  web-based
        commission calculator system.
      . Uploaded Excel time entry workbooks to Kronos and processed off
        cycle checks.
      . Ran the interface from Kronos to SAP, report audit and other
        reports.
      . Tracked original employee timecards and payroll errors on payroll
        log.
      . Created and maintained Insurance log and sent notifications for
        expiring insurance cards and driver's licenses for non-DOT drivers
        I-9 review.
      . Used KW and WCC reporting tools to create commission reports,
        driver commission amounts and track leave of absence for union and
        nonunion employees.
      . Reviewed New Hire paperwork, I-9 form, tax forms, and unemployment
        claims and other required documentation to maintain employee files.
      . Back up support for NSC database for DOT drivers, driving records
        background checks.
      . Part of Testing and Training groups for WCC design and Kronos,
        working on pay rule assignments for Kronos start.











EDUCATION

Human Resources Management Certificate Program, College of DuPage completed
May 2020

BSM, Management, National Louis University, Lisle, IL 2007

Associate of Arts, College of DuPage, Glen Ellyn, IL 2004


SKILLS
New Hire Paperwork & Orientation      I-9 Auditing
Medical / Dental Enrollments
Healthcare Plans                              HIPAA Regulations
     Time Keeping Systems
Payroll Uploads                  Pay & Deduction Register    Check Requests

Paylocity                                                      In House
Payroll                   Excel and WORD
Workday                                                     Teams
                                Outlook

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