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Title Loan Processor Customer Service
Target Location US-MO-Kansas City
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709 SW Woodland Cir. GRAIN VALLEY, MO  64029PHONE NUMBER AVAILABLE EMAIL AVAILABLEBrooke N.RodgersOBJECTIVEObtain a meaningful and challenging position where I can maximize my organizational skills, extensive computer knowledge which consists of Encompass, Microsoft Word, Power Point, Office and Works along with any Software Ive become Familiar with since Ive had to learn new ones and can do so quickly and effectively, I have extensive training experience and customer service satisfaction that I pride myself on. Ive had multiple achievements throughout my career with multiple companies:Top Processor for most closed and funded loans per month, Assigned to the top LO /branch in the company and also took on training the new Processors and/or new LOs not familiar with our system. All while receiving raises for annual reviews.EMPLOYMENT:07/2020-05/2022 Interfirst Mortgage Company Rosemont, IL/remote Mortgage LoanProcessorResponsible for managing an assigned pipeline of 50+ loans on a daily basis, monitoring and ensuring team members adhere to mortgage operations company policies and procedures while meeting crucial deadlines requested. Communicated with borrowers, fellow teammates and all 3rd parties that show sensitivity, tact and professionalism as efficiently as possible all while effectively providing top-notch internal and external communication whether written or verbal while adhering to ever changing guidelines and regulations.01/2020-04/2020 Heritage Mortgage KC dba Motto Mortgage Blue Springs, MO/remote Broker Loan ProcessorWorking within a team environment to ensure loans are moved through the pipeline efficiently, but can also work well on my own with little to no supervision. Reviewing loan files for submission to our underwriters. Review of initial and final signed disclosures.Ordering all third party services. Documenting the files for completion of work performed. Satisfying conditions needed. Continuous follow up to ensure third party services are received in a timely manner. Communicating both verbally and written with a high level of professionalism. Top notch Communication skills. Prioritizing loans. Highly Organized. Proficient experience with Encompass.***JOBGAP due to having a massive stroke at the age of 29 in July of 2017. I was in the hospital and rehab therapy for several months trying to recover: re-learning how to walk, talk and be independent once again."01/2016-01/2017 First Mortgage Solutions Kansas City, MO Sr. Mortgage Loan ProcessorWorked as a Sr. Loan Processor diligently working with all parties from LO Assistants, Title Companies, Appraisers and borrowers to complete files from origination through Post-Closing/Funding. Very knowledgeable of Conventional, FHA, VA, USDA, MHDC, Jumbo Loans, Condominiums, Construction loans etc. and the lender requirements it takes for submission to various lenders. Review 1003's and all necessary supporting documentation to be able to accurately submit files to the Underwriters. Knowledgeable of various AUS systems as DU and LP and the program qualifications that go along with those underwriting systems. Very proficient with Encompass for over 5 years and the ability to hold and maintain a large pipeline. 04/2013-03/2014 Union Home Mortgage Corp. Lee's Summit, MO Mortgage Loan ProcessorExperienced and highly detail oriented professional loan processor for both conventional and government loans conforming to investor guidelines. Assisted multiple loan officers by providing efficient and accurate processing of mortgage loans from application to final approval, coordinating with title companies, underwriters, closers and anyone else in the process of completing loans in an on-time and scheduled manner. Responsible for accurately reviewing and ordering all credit docs as well as any payoffs, title, home owner's insurance, appraisals, verifications of employment and any other documentation necessary for proper underwriting guidelines. Ability to multi-task, handle a high volume pipeline, prioritize effectively and good communication to all throughout the entire process of the loan. Self-motivated with an ability to work well independently as well as team skills for success. Superior knowledge of Encompass with the quick ability to learn other software programs.06/2011-04/2013 US Bank Home Mortgage Overland Park, KS ClosingCoordinator/Loan ProcessorMortgage industry professional with loan processing experience and a comprehensive knowledge of conventional as well as government loans. Provide support to loan officers and underwriters by ensuring the timely and accurate processing of files. Review and verify borrower's income, credit, appraisals, title work, HOI and various other data to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lendingprogramrequirements.01/2010-06/2011 Bank Midwest Kansas City, MO Image Transaction BalancerWorked at Bank Midwest managing and balancing approximately 20 branches from all over the United States. Responsible for receiving all scanned image transactions from each bank location which consists of loans, checking and savings accounts. Balancing each branch and emailing necessary bank employees to get corrections scanned in each run file to balance and close bank nightly. Very proficient in 10-key and dataentry.11/2009-02/2010 Kansas City Staffing Overland Park, KS Receptionist/Admin. AssistantWorked temporarily for various companies including a mortgage company, law office, as well as construction companies varying from receptionist to administrative assistant as well as performing clerical duties. 08/2008-05/2009 Patriot's Bank Lee's Summit, MO Teller Processed customer deposits, withdrawals and loan payments. Worked closely with customers on a daily basis, meeting their banking needs. Knowledgeable of Core, Comtel, Image Now and Savings Bond Pro. Maintained and balanced cash drawer, vault, ATM and coin machine. Able to type 55 WPM and efficient with a proof machine. Also, opened and secured financial institution daily. 04/2008-08/2008 Hy-Vee Leawood, KSPharmacy TechnicianAssisted Pharmacists by preparing and filling prescriptions. Retrieve, count, pour, and if necessary, mix required medications for prescriptions. Prepare, print and affix labels to containers. Knowledgeable of medications and pharmaceuticals. Entered prescriptions, patient information and insurance data into the computer system. Operated cash register to accept payments from customers and performed clerical duties. Completed various courses and online training.11/2007-03/2008 Robert's Chiropractic & Acupuncture Overland Park, KS Front Desk ReceptionistChecked patients in and out. Coordinated and filed patient charts and x-rays. Scheduled appointments and verified patient eligibility and benefits with insurance companies. Answered phones for large call volume office, filed, faxed, and balanced charge entries and payments. Ordered supplies and tracked inventory. Attended Integrity Management seminars and set up spinal screenings.08/2006-05/2007 Nations Lending Services Prairie Village, KS Loan Post-CloserVerified all loan documents were accurate and complete. Contacted borrowers, lenders and notaries to complete in a timely manner. Organized documents then scanned and attached to computer software. Made sure the vesting, loan amount, legal description and addresses were correct on the mortgage. Finally, sent the mortgage on to be recorded with the county. Faxed, scanned, answered phones, attached documents from and e-mail based fax server, used FedEx and scanner.06/2005-6/2006 SunTrust Financial Lee's Summit, MO Mortgage Loan ProcessorCompleted loans from start to finish working closely with the loan officers. Obtained information from potential borrowers to run credit reports. Ordered appraisals, payoffs, verification of mortgage/rent and verificationof employment. Completed all necessary documentation needed such a the 1003, 1008, HUD and TIL for loan completion. Contacted local title companies to meet with borrowers to sign all documents to close the loan. Performed daily clerical and receptionist tasks as well. EDUCATION2000-2004 Lee's Summit North High School Lee's Summit, MO Graduated in May of 2004 with a diploma.Attended UMKC in the fall of 2004 for Pre-Pharmacy.

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