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Click here or scroll down to respond to this candidateCandidate's Name
Street Address .Mobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL EXPERIENCETransperfect. El Paso, Texas2024-presentPosition: Spanish InterpreterTransPerfect is the industry-leading and standard-setting organization for translation and language services. Handling inbound telephone calls on demand. Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance, Financial, and government entities. Translating Spanish/English conversations that may be both simple, complex, or technical.BMI. Miami, Florida2017-2023Position: LATAM Sales agent (remote)BMI focuses on providing the best service and tailor-made insurance solutions for international markets. Sell a variety of insurance products to businesses and individuals, achieving a 25% success rate in selling extra coverage. Send reminders of premium payments and notify customers of any rate changes. Customize insurance programs to suit individual customers, often covering a variety of risks. Monitor insurance claims to ensure they were settled equitably for both client and insurer.SUCCESS FACTOR. Miami, Florida.2017 - 2022Position: International Coach (Hybrid)Success Factor helps people reach their goals and achieve success in any area of their lives. Success Factor works with Bryan Tracy International proven methods on a variety of topics, like sales training, leadership growth, executive coaching, time management, and setting smart goals. Trained and coached executives, school directors, schoolteachers, medical doctors, nurses, call center agents in accelerating learning techniques, emotional and social intelligence, time management, customer service, coaching, and leadership skills. Trained high school students in accelerated learning techniques and emotional intelligence. AMERICAN NICARAGUAN SCHOOL. Managua, Nicaragua.2017-2018Position: Business Administration and Marketing Professor Taught introduction marketing and business courses. Developed a curriculum suited to marketing and business administration high school students. NICA STAR S.A. Managua, Nicaragua2014 - 2017Position: Territory ManagerNica Star S.A. is a cable television company that launched Qualy TV satellite services in Central America. I led business development to secure the No. 2 position in the Central America market with the lowest users churn rate and operation costs. Directed various business departments to ensure the smooth running of the company. Resolved contractual and commercial issues and disputes. Trained and led a large team, providing motivation and performance feedback. Developed positive direct relationships with key business contacts. Executed cross-channel marketing tactics to drive consumer engagement in social media, tv and radio ads. Wrote campaigns scripts and social media content. Involved in the recruitment and mentoring of new staff. Achieved all performance-related targets. Ensured that best in class practice was implemented to strengthen marketing plans. Developed and supported a cross functional culture of continuous improvement. Assisted company accountants in the formulation of forecasts and budgets. HOSPITAL VIVIAN PELLAS. Managua, Nicaragua.2013 - 2014Position: Marketing and Public Relations DirectorAs marketing and public relations director with minimal supervision, I assessed, analyzed, proposed Marketing and Public Relations strategies and solutions, and managed the sale and implementation of multiple complex health insurance services and routine checkups involving all entities of Hospital Vivian Pellas. Consulted with hospital, Grupo Pellas Senior Executives and INCAE Business School to determine business objectives, market-segments, and developed plans for achieving. Monitored and ensured smooth operations of the hospital marketing and public relations departments. Coordinated with staff members, medical personnel, and employees marketing and communications strategies according to Joint Commission International (JCI) standards and business objectives. Addressed medical team's needs on priority basis and provided them all needed resources for patient care. Encouraged and motivated the medical teams to provide the best of patient care and exceed expectations. Negotiated with insurance companies and contractors for hospital services. Supervised the daily operations including staff scheduling, cash reconciliation, charge entry, and operational checks and balances of Club de Salud program. Planned and conducted outreach programs and familiarized the community with preventive measures against diseases. Responsible for the creation of the content of Metro Noticias, social media, CRM, and advertising campaigns. Managed Human Resources by interviewing, hiring, orienting, and evaluating optimal staffing at all times. Elaborated and managed the marketing and public relations budgets and approved expenditures to ensure both departments stayed within the assigned parameters. RESEARCH TRIANGLE INSTITUTE RTI USAID: Alliances2. Managua, Nicaragua. 2010 - 2013Position: Chief of PartyAlliances 2 was a cooperative agreement between United States Agency for International Development(USAID) and Research Triangle Institute (RTI) aimed to identify, develop, negotiate, and implement alliances with the private sector to leverage private funds to increase social investment in health and education. I successfully leveraged more than twenty million dollars which was more than twice the leverage ratio needed to meet development objectives. Developed alliances with the private sector, media, NGO s, civil society, and public sector to increase social investment in education, health, and governance areas. Managed the budget and ensured that USAID government resources were used effectively and efficiently. Coordinated with key government officials the overall implementation of health and education alliances projects. Participated in field visits, official meetings and consulted with government officials, private sector leaders and other donor colleagues. Wrote and supervised production of USAID deliverables, such as the project s Performance Monitoring Plan, the Final Report, Annual Work Plans and Quarterly Reports including the successful stories of our beneficiaries. Ensured that project activities were meeting client and stakeholder expectations and that project results are pro-actively disseminated. Managed internal research projects across a variety of methodologies. Designed, conducted surveys, analyzed results and data. Communicated the evaluation plan and its details to USAID. Managed the collection of quantitative and qualitative data. Summarized and explained research findings and their implications to stakeholders. Prepared findings for publication.UNIVERSIDAD AMERICANA. Managua, Nicaragua.2008 - 2010Position: Admission and Marketing DirectorAs Marketing Director, I provided leadership, strategic direction, and budget oversight for a broad array of fundraising efforts for UAM University. Collaborated with the preparation, explanation, and solicitation of planned and blended gift solicitations and developed donor-centered proposals. Developed and maintained current information on relevant tax, probate, trust, and financial/estate planning processes and implemented innovative gift-planning methods. Developed and implemented targeted marketing and communication strategies to raise donor awareness of the importance and benefits of planned giving. Supported fundraising prospect research, events and recognition, alumni engagement, and communications. Oversaw the creative development of all Marketing & Media Relations Office communications in print and digital materials. Created and executed University communications to prospective and current students through a multifaceted Customer Relationship Management platform. Created the fundraising content and directed the strategic development and management of the University website. Managed the Marketing & Media Relations budget. Administered daily operations of the Marketing & Media Relations Office, including budgets, purchasing, project management, production timelines, staff schedules and job performance, file maintenance, and other operational duties. Maintained relationships with local media partners to ensure a positive image in the community.Position: Undergraduate and Graduate Marketing Professor & Project Coordinator 2008 - 2018 Taught introduction and upper-level marketing courses. Conducted research in the field of marketing strategy. Developed a curriculum suited to marketing students, both undergraduate and graduate levels. Supported UAM as Project Specialist engaging in all programmatic functions such as strategy development, budget, project /activity design, partnership creation with agricultural private sector companies and Atlantic Coast universities in trilateral cooperation with European donors, private sector, and local private universities. ARCOSA. Managua, Nicaragua2006 - 2008Position: General ManagerRevitalized struggling commercial real estate project. Directed financial and legal negotiations to reduce the company debt, accelerate the sale ratio to ensure project profitability saving more than a quarter million dollars in sales commission and bad debt. Directed financial and legal negotiations with private banks, small investors, owners, and the government. Provided direction to overall administrative, financial, human resources, sales, and marketing operations. Ensured the timely and quality completion of financial reports to stakeholders. Designed institutional image, media, and promotional campaigns. ORIFLAME DE CENTRO AMERICA. Managua, Nicaragua2000 - 2006Position: Territory Manager and Central America Board of Advisor Managed and supported the opening of Oriflame Nicaragua, responsible for local sales strategies, network development, new product launches and public relations. Under my leadership the firm became first place in sales in Central America with the most outstanding network leaders in the region. Analyzed industry trends and competitive landscape; oversaw opportunity identification and evaluations, formulated offers and promotions. Supported the design process of Central American catalogs, promotions, new product strategies, retail activation, brand planning and retail execution. Designed national media campaigns, promotions, and public relations campaigns. Executed media planning. Led a national workforce of more than 3,000 vendors to fundraise for La Tejera community and leveraged funds from Oriflame International.BANCO MERCANTIL. Managua, Nicaragua.1998 - 2000Position: Branch ManagerResults driven bank branch manager, recognized for exceptional ability to manage EXXON, COCA COLA and other highly demanding accounts resulting in customer growth and increased profits for the bank. Was the focal point to assist the bank clients, ensuring that they receive the maximum services the bank can offer and are satisfied with the services of the bank now and in the future. Established targets and designed strategies to achieve them on time. Monitored latest government rules and regulations to keep all policies in order. Motivated and encouraged junior staff in their work to keep the branch running effectively. Hired, trained, and supervised all bank staff and helped them understand their work and quality standards to be attained. Established policies and regulations for banking staff and informed the staff about any changes or new policies. Addressed and handled complaints and grievances of new and existing customers regarding banking facilities.EDUCATION & CREDENTIALS Tecnolgico de Monterrey. Campus UAM, Managua, Nicaragua. 2012. Masters in business administration with emphasis in Marketing and Finance. Magna Cum Laude Honor Student. GPA 95.2 American Project Management. Campus Emory University. Atlanta, United States of America.2012.Project Management Masters Certification Program. Universidad Americana. Managua, Nicaragua.2012.Postgraduate in Family Business. Tecnolgico de Monterrey. Campus UAM. Managua, Nicaragua. 2011. Postgraduate in Strategic Marketing. Tecnolgico de Monterrey. Campus UAM. Managua, Nicaragua.2011. Postgraduate in Financial Management. John Brown University, United States of America. May, 1998 Bachelor of Science Degree: Business Administration and Marketing. Summa Cum Laude Honor Student. Alpha Chi Honor Student. GPA 4.0 Workshop on USAID s Recipient Contracted Audit Program. United States Agency for International Development (USAID). General Inspector, Regional Office. Managua, Nicaragua. January, 2013. Planning for Environmentally Sustainable Projects. Paul Schmidtke, Regional Environmental Advisor. United States Agency for International Development (USAID). Managua, Nicaragua. June, 2011.PROFESSIONAL RECOGNITIONS RTI Cooperative Country Nationals Awards 2011 and 2012. This recognition was given to RTI employees who exceeded expectations in their annual performance evaluation. Oriflame Circle of Excellence Award, 2005.This award recognized country managers who achieved sales and leadership development goals by Oriflame Central America. |
