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Click here or scroll down to respond to this candidateBLANCAPINEDAPHONE NUMBER AVAILABLEEMAIL AVAILABLEGarland, TX Street Address
CONTACTSeeking to utilize excellentcommunication, interpersonal, andorganizational skills to completetasks. Reliable with a good workethic and the ability to quickly adaptto new tasks and environments.CAREER OBJECTIVEOutfield SupervisorRivera Construction, Garland, TxSpecialty Account Manager, Fraud AnalystSantander Consumer USA, North Richland Hills, TXCollection Customer Service RepresentativeTexas Health Resources Dallas, Arlington, TXWorkers' Compensation Case ManagerConcenter Medical Center, Addison, TXEXPERIENCEMay 2022 - Present Responded quickly to meet customer needs and resolve problems. Identified ways to improve efficiency in operations and implemented process changes.October 2013 - February 2022 Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment.Created and maintained relationships with clients through effective communication strategies. Resolved customer complaints regarding sales and service. Managed multiple accounts in a fast-paced environment while meeting deadlines.June 2006 - May 2013Arranged for debt repayment and established repayment schedules, based on customers' financial situations.Managed multiple tasks simultaneously while meeting all deadlines set forth by management.Leveraged skip tracing to establish early direct contact with customers.Contacted customers with outstanding balances to set up payment arrangements.April 2004 - October 2005Analyzed claimant medical reports to determine eligibility for benefits according to established guidelines.Educated employers on their responsibilities under the Workers' Compensation Act.Negotiated settlement agreements between claimants and insurance carriers.Assisted clients with filing Workers' Compensation claims, appeals and settlements.Certified In Computerized Business Administrator IT Computer Learning System, Garland, TexasEDUCATIONJanuary 1997SKILLS Multitasking Clerical MS Office Risk level determination Excellent negotiating tactics Collections expertise Account management Customer relationships Critical thinking Work ethic Fluent in Spanish Account analysis expertise Financial administration Risk analysis Microsoft Access and Dynamics QuickBooks experience Planning and coordination Excels in team leadershipCERTIFICATIONS Business administration |
