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Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Summary:Over 10 years of experience in office administration, customer support, and data entry.Strong problem-solving skills with a robust technical background and interpersonal skills.Proven track record in managing front-end customer services, administrative duties, and sales operations.Quick learner and excellent team player, adept at meeting tight deadlines and working under pressure.Technical Skills:Office Packages: MS-Office, QuickBooks, CRM, Retail POS Systems.Scripting Languages: HTML, JavaScriptOperating Systems: Windows (Vista, 2000, XP, 98, 10), MACTyping Speed: 45 WPMData Entry: Proficient in data entry with accuracy and speed, familiar with various database management systems and toolsEducational Qualifications:MBA - Master of Business Administration Kakatiya University, Warangal, India B.Sc. (Math) - Bachelors Degree Kakatiya University, Warangal, IndiaProfessional Experience:Front-End Customer Services Team AssociateWalmart, Alpharetta, GA Nov 2023 - Present Process cash transactions, handle change, and provide receipts. Assist customers with money orders, bill payments, and financial services. Address customer inquiries and provide assistance with account-related issues. Follow security protocols to prevent fraud and protect customer information. Train new associates on procedures and policies.CashierDollar Tree, Alpharetta, GA May 2022 - Dec 2022 Provided positive customer service with fair, friendly, and courteous interaction. Registered sales, scanned items, and totaled customers purchases. Resolved customer issues and answered questions. Processed return transactions and maintained a safe and clean working environment.AdministratorVaasavi Suppliers (A1 Bakery Supplies - Warehouse), Atlanta, GA Jan 2020 - Apr 2022 Managed customer information and orders using spreadsheets and digital databases. Verified and updated outdated data, organized existing data, and performed regular database backups. Prepared Amazon orders and handled inventory with care and attention to detail.Sales ExecutiveLakshmi Florist, Sri Maha Lakshmi Temple, Atlanta, GA Apr 2017 - Mar 2020Planned and estimated required materials for orders, delivering on time with high priority.Managed sales of products like flowers and puja items, and coordinated with customers for order completion. Generated invoices and managed customer feedback.Front Desk ExecutiveSri Satyanarayana Swamy Temple, Atlanta, GA 2019 - 2020Provided information to devotees and answered phone calls.Coordinated with priests and management for poojas.Maintained inventory and sales counter for pooja tickets.Showroom ExecutiveKajaria Ceramics Limited, India 2014 - 2016Coordinated with management, regional offices, clients, and dealers.Maintained invoices, prepared quotations, and collected payments.Explained product details to clients and followed up with marketing executives.Office Administrator and HR ExecutiveSri Venkateshwara Constructions, India 2011 - 2014Managed payroll information, induction, and exit formalities.Maintained employee information, petty cash accounts, and voucher books.Conducted interviews, coordinated with employees, and provided timely reports to management.Office Administrator, HR Assistant, and Hosting SupportVarna Technologies Pvt Ltd, India 2008 - 2011Maintained employee records, voucher books, and petty cash accounts.Managed monthly attendance reviews, leave records, and payroll information.Coordinated hosting support, CRM updates, and client communication.TSR and Data EntryTATA AIG and ICICI Bank, India 2006 - 2008Made telemarketing calls, generated leads, and achieved monthly targets.Conducted interviews, coordinated with employees, and provided status reports to management.Performed accurate data entry tasks, maintaining lead records and closing records.Honors:Champion of Front-End Associate, Walmart (2023)Outstanding Performance, TATA AIG (2008)Merit Certificate for College Topper, J.M.J College (2005) |