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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Monksilver BendUpper Marlboro, MD Street Address
Cell No: PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCE:Veterans AffairsManagement Program AnalystSeptember 2020-March 2021 (Retired)Manage internal and external communications for the Chief Historian/History Office. Provides administrative, logistical, and technical support in the coordination of meetings, travel, and events, and daily operations of the office. Maintains a calendar of the Chief Historians appointments; schedules appointments and conferences based on knowledge of the chief's schedule and previous commitments. Strong capabilities with Concur Travel Management System is important.Handles requests for information and resolves or assists in resolving a variety of administrative issues.With knowledge of objectives, coordinates the schedules, meetings, and activities of VA History team and with internal and external stakeholders.Handles logistical aspects of scheduling for all major business meetings. Coordinates travel using the SAP CONCUR system. Makes necessary arrangements for conferences and meetings, including space, time, etc. Assembles background information and conference material for supervisor's use. May provide on-site logistical support for meetings and conferences.Receives calls and incoming email and mail; greets visitors. Independently takes care of routine matters, based on knowledge of the organizational programs and functions, project assignments, internal procedures, or current work status.Coordinates with program staff and may assist with the preparation of the program's budgetary submissions each fiscal year. Monitors program spending throughout the year and maintains appropriate decision support system (spreadsheet or other artifacts.)Oversees, coordinates, and performs the service and supply functions for the office. Serves as the coordinator for office services such as installation or replacement of automation equipment, furniture and supplies.Receives inquiries on VA historical matters and coordinate with Program Manager to determine appropriate research or Subject Matter Expert (SME) referral to facilitate timely response.Assists in preparing directives, handbooks, policies, and training materials related to the mission of the VA History Office.Prepares file plan and assumes duties of records liaison after appropriate training in accordance with NARA guidelines.Coordinates appropriate blog, Facebook, Twitter, Instagram or other social media delivery with OPIA or program staff after appropriate training and guidance are provided. Coordinates with OPIA on development of initial internal web presence for VA History initiative. Assists the OPIA point of contact with content development for web-related outreach and information dissemination activities.May coordinate with external stakeholders in the development and ongoing operations of an internship program for the VA History Office.Plans, develops, and coordinates a wide variety of management and administrative special projects, activities, and tasks, as assigned and deemed necessary.May assist with the development of the Collections Management System and Records Management Systems. With the coordination of program staff and Senior Archivist, will enter data about VA historical artifacts into database. May assist with database development and will help track archives, records, and artifacts of the Department of Veterans Affairs. Perform other related duties as assigned.LiveopsCustomer Service AgentJuly 2021- Present (Part time)Manage large amounts of incoming and outbound phone calls. Generate sales leads. Identify and assess customers needs to achieve satisfaction for health insurance.Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Take the extra mile to engage with customers. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Strong phone contact handling skills and an active listener.Office of Naval Research (ONR)Administrative Officer, NO-0341-03Phone: PHONE NUMBER AVAILABLEMay 2015 September 2020I serve as an Administrative Officer (AO) for the Comptroller Office and the Legislative Affairs Office, which comprises of more than 49 employees. I work closely with The Comptroller, Deputy Comptroller and six Branch Heads. I am responsible for managing all administrative actions for comptroller and legislative affairs, personnel, travel, including guidance to managers and employees on human resource matters, financial budget, procurement, office move, and space, security clearances, contracts and time & attendance, departmental procedures to ensure compliance with internal controls, management, planning, correspondence and purchasing of training courses.I serve as the primary liaison with the Office of Human Resources. I provide advice and guidance to supervisors and managers on personnel matters involving a full range of requests for personnel actions including recruitment, selection processes, leave administration, payroll, performance management, awards, and training.I serve as the principal technical advisor to management relative to human resources management functions. I advise the comptroller and managers on various aspects of human resources management. I create, modify and update Position Descriptions (PDs) for supervisor and HR approval for all pay band levels equivalent to the GS pay scale in Requirement Documents (RD) Writer system. ONR uses a pay for performance pay band system (Contribution based Compensation System (CCS) / Lab Demo). I identify classification problems and initiate recommendations for adjustments to my supervisor and all branch heads.I process Request for Personnel Action (RPA) for all employees in the Comptroller and Legislative Affairs Office. I complete and upload RPAs to process employee resignation, promotion potential actions, increase in salary, supervisory increase in salary, name change, realignment, federal position change and salary change notices and other related personnel actions. I process SF50 notices that generate from RPAs through Defense Civilian Personnel Data System (DCPDS). I utilize DCPDS to create, update and track personnel actions such as retirement, reassignments, and hiring actions. I process a DON Recruitment/fill request form for USA jobs announcements.I coordinate office moves, space management and other facility improvements including furniture, equipment, telephones and storage.I create and update a spreadsheet in excel to keep track of planned personnel actions for all managers. I monitor and alert all supervisors to any discrepancies of personnel actions and make suggestions.I prepare and maintain employee training documentation to ensure professional certifications remain current in Total Workforce Management Services (TWMS) database. I analyze and report on training course assessments. I monitor the completion of mandated training for departments and provide status reports to various ONR and global departments on a quarterly basis.I process and generate in Navy Enterprise Resource Planning (ERP) database and training budget, purchase orders for registration fees for all employees training request and support services as the DON purchase card orders for the Comptroller Directorate. Ensures purchase card log is maintained by retrieving all required documentation to support transaction validity for audit purposes. In Navy ERP, I established procurement regulations, internal procedures, authorized expenditure ceilings, and funding limitations. I reconcile credit card billings on a monthly basis against hard copy records, identify and correct discrepancies. I coordinate corrective actions with vendors or bank card representatives to facilitate transactions. I track and record requisitions for budget purposes and post financial and human resources data into the Navy Research Information System (NAVRIS) and ERP database to include Continuation of Operation (COOP) plans, personnel data, individual development plans (IDP)s & Financial Management (FM) change requests to initiate funding for a variety of operating costs-contracts, training, supplies and also time and attendance. I am further responsible for the accuracy of the data for civilian and contractor personnel in NAVRIS for COOP and other emergency situations. I initiate change request data in NAVRIS for the expenditure of funds for contractor support services, requests for training, attendance at conferences. I review all IDPs in NAVRIS IDP module and work with talent management staff to correct deficiencies within the system. I am responsible for accuracy of total workforce data in the HR module of NAVRIS and serve as an expert for the Defense Travel System (DTS). I am the primary travel approver in DTS. Reviews travel requests to ensure they are in accordance with Federal Travel Regulations and travel management policies. I process travel orders and vouchers with the Joint Travel Regulations (JTR) and Joint Federal Travel Regulations (JTFR). I process and create country clearances through Aircraft & personnel Automated Clearance System (APACS) database. I develop budget estimates from information projected or provided from various reports, analyzes and plan funding requirements to support organizational goals and operational programs, consolidate budget input and develops justifications for funding requirements. I participate in senior staff meetings as well as oral and written budget presentations.Staff Assistance and Management Analysis: I served as a chairperson and a member of the ONR Corporate Administrative Advisory Group (CAAG), which addresses administrative issues and problems from an ONR-wide perspective. I participate in monthly meetings, organizing meetings as a chairperson. I provide some advice, guidance, recommendations relative to administrative program regulations, policies, and procedures. I resolve problems and assist in the implementation of new programs for improved efficiency of administrative operations.Naval Research Laboratory (NRL)Secretary (OA), NC-0318-02Phone: PHONE NUMBER AVAILABLENovember 2012 May 2015I served as secretary for the Power Electronics Division and worked closely with the Branch Head to provide administrative, clerical, and financial management support to the Branch. I reviewed personal assistant plans, organized the office budget in a financial management role; I facilitated procurement for, travel, training, office supplies, chemicals, equipment, and solving issues of building maintenance, office space management of work stations, furniture and equipment. I served as liaison for IT equipment for installation for funding repairs, changes and removal. I provided assistance for award recommendations and documentation for physical inventory of property. I maintained the branch calendar for scheduling meetings, and conferences; created, updated and reviewed publications, regulations, directives, NRL instructions and notes. I ensured all visitors had proper clearances by coordinating with the installation security office, and managed classified material and classified documents for the Branch. I managed storage and transmittal, initiate badge requests through proper security procedures.I created and processed work requests, purchase requests, credit card orders which manage by Integrated Management/Processing System (IMPS) database, contract initiation/modification documentation, training requests, cooperative transfers, and payroll charges. I assisted Branch personnel with travel orders for foreign and domestic travel under the DOD DTS travel system. I prepared travel claims for reimbursement, training forms, passport and visa and also arrange proper clearances. I maintained the Branch records such as purchasing, publications release, security, safety and routine software programs, general and records maintenance. I prioritized the typing, clerical, and administrative workload for the Branch. I did research for the status for the publications for the authors and presentations. I routine collected inputs and prepared staff meetings. I generated reports, correspondence and justifications.I served as the primary liaison with the Office of Human Resources. I provided advice and guidance to supervisors and managers on personnel matters involving a full range of requests for personnel actions including recruitment, selection processes, leave administration, payroll, performance management, awards, and training.I assisted the Branch Head in preparing and maintain the budget financial plan in Oracle Database about %90 of my time. I had experience in the application of budget, accounting, and contracting principles and methods relating to budget development and control in a revolving fund environment such as the Navy Capitol Working Fund (NCWF). I reconciled expenditures, traces, financial reports; progress reports. I resolve discrepancies on a daily basis. Served liaison capacity with sponsors, contractors and other groups within and outside of NRL. I processed timecards in the Standard Labor Data Collection and Distribution Application (SLDCADA) and assigned Job Order numbers for timecards and record accounting data on the excel spreadsheet and Division Management Information System (DMIS) database which is the Oracle database. As a liaison, I managed and budget for two branches for allocate budget expense on a daily basis for each Branch. I calculated all charges associate with both Branches Code 6840 and 6880 programs task such as labor, travel, equipment to project funding needs. I analyzed financial plan and program performance. I made recommendations for the supervisor when financial plan or resource allocation adjustments are required. Ensured all charges entered into the branch financial databases that are appropriate and properly designated. I prepared administrative portion of procurement requests, ensuring technical information follows proper guidelines and procurement package is complete. As a liaison, I allocated particular expense for accounts base on guidelines provided by the Branch Head. I had authority and access various financial reports, Job Order Status (JOSRs) and division budget reports. I reconciled expenditures the Branch budget status with these reports on a daily basis. As a liaison, I monitored input, assign Job Order numbers and keep a log of all incoming/outgoing funds. I handled Branch Head of funding and budget issues on a daily basis.I served as a liaison as a credit card holder. I worked directly with the vendors. I served as a liaison or purchase card of office supplies, chemicals and equipments for all employees. I research the market price for purchase and manger procurement. I tracked and reconciled monthly credit card statement, billings and generated expense reports every month on a timely manner for audit purpose. I participated in credit card audit procedures.Department of Homeland SecurityAdministrative Officer, GS-0341-11Phone: PHONE NUMBER AVAILABLEAugust 2007 April 2012I serve as Administrative Officer for the Office of Intelligence and Analysis (IA), Collection and Requirements Division (CRD). Duties include scheduling and calendar maintenance; planning, organizing meetings, conferences, live meetings and video telephone conferences in and outside of IA; coordinating and preparing federal travel arrangements; reviewing and processing federal travel Order/Voucher for quality and accuracy; manage, track and ensure compliance with all mandatory training for the Division personnel; correspondence preparation and coordination; facilities, legal property, IT equipments, security support (document/physical/personnel); property accountability; graphics and briefing preparation; in/out-process federal and contract employees assigned to the Division; prepare, process, monitor, and update required operational reports to include contact and organizational chart, ordering of office supplies, space, furniture, equipment and create and track budget credit card billing monthly reports; development of administrative personnel. Assignments involve coordination with numerous organizational elements and prepare outgoing and incoming TS/SCI clearance visitor requests. I process human resource management and payroll matters sufficient to serve as an effective liaison with DHS offices. I have trained other employees, Administrative Officers on fedtraveler and other general duties. I order monthly office supplies and other administrative duties as required daily operations.Travel Manage international and domestic travel arrangements and reservations. I was very successfully overseas the travel program and managed a Travel Budget for the Division. I served as liaison to approve travel authorizations and vouchers.Received a commendable rating for effective managing pre/post travel requirement for all federal employees in the IA-CRD Divisions. Create, coordinates and manages the training program for 77 personnel resulting in receiving a commendable rating for 100% accountability.Payroll Officer Train all federal employees on electronic payroll system WebTA. Manage the WebTA system ensuring all overtime, compensatory time and leave are recorded and approved. Monitor the system bi-weekly to ensure 100% completion of all IA-CRD and attendance by established deadline. Answer all questions pertaining to WebTA and payroll.As an Administrative Officer, I was responsible for coordinating manpower and personnel actions resulting in receiving a commendable rating for 100% accountability. Process and Management personnel actions, scheduling job interviews, prepare to post vacancy announcements on USAJOBS, SQA memo for salary or grade increase qualification approval memo, I track and update personnel billets for federal employees on a Access database system and generate a report once a week for my supervisor for a weekly meeting. I prepare hire actions, promotion action, awards, disciplinary actions, personnel SF50 notice package along w/other related documents such as resume, PDs, certs and other related personnel documents. I process pay actions such as retention allowance, relocation bonus, and recruitment bonus. I process name changes, leave without pay, and/or return to duty actions and for military deployment personnel actions.Scheduling Maintain accurate and detailed calendars for the Director and Deputy Director; manage incoming scheduling and rescheduling requests; proactively communicate changes; anticipate and respond to scheduling conflicts.Meeting Management - Organize internal and external meetings, including notifying attendees, reserving conference rooms, handling logistics, drafting and distributing agendas, and taking minutes, as needed; and collaborate with other assistants to successfully coordinate schedules across teams.Administrative Support - Receive and distribute incoming mail; review and evaluate mail to identify those items requiring priority attention; track and reconcile monthly credit card statements in a timely manner; complete and submit expense reports in a timely manner; screen telephone and written communications. Provide special project support, as needed. Excellent oral and written communication skills, demonstrated interpersonal skills, and proven leadership expertise. I was skilled in the functions of Personnel/Information Security, problem solving, process improvement and teamwork. Reconcile monthly bank statements, provide proper documentation, and sign bank statements. Solved issues of building maintenance, office space for placement for work stations, furniture and equipment. I am liaison for IT equipment for installation for funding repairs, changes and removal. I handle paper work for physical inventory for property.Experienced in preparing and administering presentations to senior level personnel. Develops, devises and analyzes internal administrative policies, procedures and management processes of the office through independent reviews, coordination with internal and external components, preparation of special reports, and extensive research and analysis. |
