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Click here or scroll down to respond to this candidate RACHEL CHEDJOU
Case Auditor/Administrative Assistant
PHONE NUMBER AVAILABLE
Middle River, MD EMAIL AVAILABLE
Summary
Experienced and Skilled Case Auditor, responsible for monitoring, tracking, and documenting
regulatory program requirements for Client s applications adhering to Federal, State, and local
regulations. Provides case management support to a high volume of applicants including
screening, assessing, guidance and collaborating with Project supervisors in, reviews and
handles escalated issues and application appeals.
Technical Skills
Ms Word | Excel | PowerPoint | Accounting | Jira | Confluence | Bilingual
Professional Experience
Yardi Inc, Atlanta, GA November 2021 - Present
Case Auditor
Provides case auditing to qualifying residents and landlords participating in Federal and
State programs.
Promptly analyzes data and ensures proper documentation and compliance
requirements are met.
Conducts tenant file reviews to determine whether applicants meet income eligibility
requirements; uses various techniques to qualify applicants including manual income
calculation and third-party data sources.
Monitors and documents inaccurate information processed through the applicant portal.
Assists applicants who may need additional guidance with requirements via phone, text,
and email.
Maintains internal control systems and contributes required daily team metrics.
Maintains professional and technical knowledge by attending educational training.
Completes weekly progress reports and other reporting metrics required by
management.
Esusu Rent Relief, Baltimore, MD July 2017 -September 2021
Case Supervisor
Determines eligibility and processes a high volume of applications through the case
management system and the applicant portal.
Documents and processes applicant appeals confirming full documentation and
escalation protocols are adhered to.
Collaborates effectively with other teams by assisting with quality assurance, automating
processes, and providing information to meet business needs.
Document process and steps for auditing processes in confluence page for junior auditor.
Gather Information by examining records, documents and interviewing Individuals.
Make recommendations and conclusions for analyzed data.
Documenting sensitive matters on a confidential basis
Ensure that all customer files are complete and in compliance with regulatory agencies
and Internal Policies.
DataNix Technologies, Owings Mill, Maryland February 2016 -March 2017
Administrative Assistant/Data Entry
Proficient in using ticketing systems to log, prioritize, and track support requests,
ensuring a systematic and organized approach to problem resolution.
Providing technical support to end-users via email, phone and in-person.
Ensuring all data entries are logged in appropriately in the right files.
Collaborating with team members to ensure timely completion of data entry
tasks.
Continually audits data to identify and rectify discrepancies.
Assisted in data entry tasks, including updating and maintaining client
information.
Maintained confidentiality and ensured the security of sensitive data.
Education
Alfred Nobel University, Ukraine 2015
Bachelor of Arts in Merchandising and Trade Business
Certification
Affordable Housing Certification (EIVS) In Process
State of Maryland Life Insurance Broker
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