| Call Center Representative Resume Union,... |
| Call Center Representative Resume Union,... |
Stephanie Ma eson
Street Address Haven Hill Dr
Florence, KY Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Objec ve
To obtain a posi on of which my unique skill set will be mutually bene cial.
Summary of Quali ca ons
Ability to quickly and accurately communicate changes to adapt to high stress situa ons
situa ons while consistently producing the desired outcomes.
Provides e ec ve leadership while being relatable yet rm.
Adept in customer rela ons with the ability to handle and resolve issues in high stress
situa on with appropriate considera on to detail.
Experience as a Registered Nurse, dispatcher, recruiter and billing and collec ons dept.
Mo vated team leader consistently exploring new ideas and using my 21 + years experience
as a guide in various situa ons relevant to business, state & Federal guidelines and
regula ons, health, sales and administra on.
Experience as a Registered Nurse in an Orthopedic specialized opera ng room posi on for 4
years.
Experience as Registered Nurse working on a diabe c and dialysis focused oor as well as the
Charge Nurse role.
Experience as a Clerical Coordinator transcribing and following out doctors orders and
communica on between the separate con nuums of care. Coordina ng the schedules of all
disciplines within the hospital.
Ability to make sales easily with no pressure techniques and Customer service Sa sfac on
goals are always set at 100%
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Always priori zing safety and following company standards as well as State/Federal
guidelines.
Innova ve and fun team building techniques which have been proven to increase produc vity
and job sa sfac on.
Cri cal thinking u lized in all aspects of my decision making abili es. Recrui ng and Training
others several mes with excellent results. Posi ve outlook and con nually seeking out and
learning new and e ec ve approaches.
Fluently able to navigate and creat:
1. Word processing.
2. Spreadsheets.
3. Presenta ons.
4. Microso O ce.
5. G Suite.
6. Email communica on.
Work Experience
Amazon November 2018-present
Began at returns center CVG2. Started in Team & Mech, where I became a PG, PS and
gatekeeper on nights. I then transferred to Vendor returns where I learned to operate all the
big equipment. I also performed most of the work a shipping clerk does in rela on to shipping
to our vendors. Became a learning Ambassador and trained new employees on heavy
equipment opera ons and safety guidelines.
I le Amazon in February of 2021. I accepted an o er as shipping manager at UMA
manufacturing. This posi on and their lack of safety and training measures only made me
appreciate the work Amazon puts in for their employees.
Needless to say, I accepted a new o er with Amazon. Began the launch of KCVG July 2021.
Helped launch the problem solve cri cal role. I am trained in every department within the
building. I also became a PS, Fingers and AR Learning Ambassador. In July I accepted a role as
PSA/LP on the Amazon Air ramp.
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Brian Cannady Construc on July 2011 -august 2018
Responsible for all sales within the company and the recrui ng of new sales prospects.
Excellent ability to approach poten al clients and help each decide on best op on rela ve to
their budget. Excellent rapport with clients and a 75% return customer ra o. Rela ng to
customers throughout the con nuum of care and resolving any problems which can arise.
Completed tasks strictly related to billing and collec ons for the company.
Interviewed and hired new sta according to owner s guidelines.
Scheduled new jobs and assigned workers to the prospec ve tasks.
Relayed speci ca ons (rules, uniform, tools, safety gear, etc.) for each job.
Collected me sheets and calculated pay for each employee.
Customer sa sfac on ra ng of 98% con nually
Tristate Aqua cs December 2010- June 2011
Responsible for all sales within the company and the recrui ng of new sales
prospects. Excellent ability to approach poten al clients and help each decide on best op on
rela ve to their budget. Excellent rapport with clients and a 75% return customer ra o.
Rela ng to customers throughout the con nuum of care and resolving any problems which
can arise in an appropriate and professional manor.
Interviewed and hired new sta according to owner s guidelines.
Scheduled new jobs and assigned workers to the prospec ve tasks.
Relayed job speci ca ons (rules, uniform, tools, safety gear, etc.) to employees for
each job.
Collected me sheets and calculated pay for each employee.
Customer and employee concerns and ques ons navigated
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Completed tasks strictly related to billing and collec ons for the company.
ST. Elizabeth Hospital August 2001- October 2011
Supervisor Debbie Kathman 2c- 859-301-2288
Prac ced as an RN BSN working in the opera ng room as an orthopedic surgery RN. Started in
2001 as a clerical coordinator and held a few di erent posi ons on my way to become an
RN.BSN.
Educa on
High school diploma 1997. Lloyd Memorial High School.
Associates Degree in Nursing and Science
NKU-BSN obtained in 2007.Bachelor s Degree in Nursing and Science
Addi onal Skills:
Career mo vated. Always willing to help. Great with team work. Very personable. Great
customer service skills. Excellent Problem-solving skills. Logical and prac cal thinking with a
unique ability to think outside the box. Professional a tude and outward appearance for an
excellent representa on of your company. Honest, Reliable, and Dependable with an old-
fashioned work ethic.
References (more available upon request):
Angela Tobergte PHONE NUMBER AVAILABLE
Mary Rich PHONE NUMBER AVAILABLE
Anthony Rich PHONE NUMBER AVAILABLE
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