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Candidate Information
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Title Customer Service Representative
Target Location US-OH-Circleville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Waverly, OH Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

Authorized to work in the US for any employer


Work Experience

Community Health Worker
Community Action Committee of Pike County-Piketon, OH
August 2021 to June 2022
Supervise a team of Case Managers to ensure they are providing individuals and families access to the full
range of available health, social, and economic services at the organization and in the community through
comprehensive case management feedback and support to the Community Empower department staff.
Partner with the director and department staff to form and strengthen internal and external relationships
that will benefit those served.

Wellness Coordinator
Valley View Health Center/ Community Action Committee of Pike County-Waverly, OH
February 2021 to August 2021
Responsible for coordinating wellness activities and services to individuals in the recovery community.
Ensures grant funding is allocated appropriately. Working relationship with multiple community agencies
and businesses. Performs GPRA surveys for new consumers. Ensures schedules, activities, facilities and
consumers are all working in unison.

Human Resources Manager
Kroger-Waverly, OH
March 2019 to February 2020
Responsible for ensuring all staff and associates were in compliance with their required training and
education. Developed a program for employee engagement and development. Ensured all associates
were up to date on all of their forms and required documents. Oversaw hiring and associate disciplinary
actions, day to day working operations of the store and associate compliance. Provided support and
assistance to employees and department heads. Ensured daily operations of the store ran smoothly,
handled HR related issues and problem solved with employees to work towards mutually beneficial
outcomes.

Qualified Behavior Health Specialist III
Phoenix Mental Health-Portsmouth, OH
May 2018 to February 2019
38-45 weekly hours- Southern OH responsible for case management services for youth and adults with
behavioral health issues and substance use issues. Developed a group therapy program for youth.
Conducted group therapy services for youth.

Counselor and Prevention Specialist
Pike County Recovery Council-Waverly, OH
February 2017 to April 2018
Alcohol and substance abuse counselor. Provided intake services, conducted individual and group
counseling, developed treatment plans and ensured any case management services were fulfilled.
Developed a new, hands on style of therapy for clients. Ensured individual services plans were completed
and followed. Assisted client's in determining goals and steps to achieve them.

Residential Aide
Pike County Recovery Council-Waverly, OH
August 2016 to February 2017

Combat Medic
Ohio Army National Guard-Portsmouth, OH
September 2004 to September 2012


Education

Bachelor of Science in Criminal Justice Administration
Franklin University - Columbus, OH
2015

Diploma
Waverly High School - Waverly, OH
2005


Skills
  Microsoft Office
  Typing
  Leadership Experience
  Management Experience
  Human Resources
  Time Management
  Human Resources Management
  Crisis Intervention
  Individual / Group Counseling
  Addiction Counseling
  Case Management
  Conflict Management
  Group Therapy
  Motivational Interviewing
  Program Development
  Social media management
  Recruiting
  Home health
  Vital signs
  Customer service
  Communication skills
  Sales



Military Service

Branch: Army
Service Country: United States
Rank: SPC
June 2004 to December 2012
Combat Medic
Civil Service Preference points- 10


Certifications and Licenses

First Aid Certification

CDCA
March 2018 to July 2021
CDCA.166568

CPR Certification


Assessments

Filing & organization   Proficient
January 2021
Arranging and managing information or materials using a set of rules
Full results: Proficient


Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.


Additional Information

Skills
Active Listening Types 53 WPM
Service Orientation Effective Communication
Critical Thinking Strong sense of leadership
Administration and Management

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