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Click here or scroll down to respond to this candidateCandidate's Name
Hollywood, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Care AgentBaptist Health South Florida - Miami, FL May 2021 to June 2024 Demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.Customer Case SpecialistNordstrom Work@Home - Seattle, WA February 2020 to April 2021 Assist customer while accurately entering customer information, notes, messages and orders via phone, live chat and/or emails into our order management system. Demonstrate computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once. Exhibit critical thinking, time-management, problem solving, self motivation, professionalism, accountability and multi tasking. Apply excellent written and verbal communication skills as well as active listening. Universal Reservation AgentNorwegian Cruise Line - Doral, FL January 2019 to December 2019 Service and process new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience. Escalate all issues and pertinent matters to the appropriate resource to ensure resolution. Communicate with specific organizational support departments as necessary. Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products. Apply expected behaviors to correct opportunities identified as a result of any quality related observations. Adhere to all applicable department attendance, phone adherence and conformance.Part Time AssociateAnn Taylor LOFT - Miami, FL January 2018 to December 2019 Drives revenue and provides an exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, safe, well-maintained store environment. Consistently achieves individual goals that support store goals. Consistently provides an exceptional client experience and recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations. Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards. Maintains a clean store environment.Part Time AssociateRestoration Hardware - Miami, FL January 2017 to December 2018 Greet and welcome clients with genuine enthusiasm. Connect and establish a genuine rapport with all clients. Offer additional merchandise that support or relate to client needs; inform all clients of sales promotions. Inform clients of additional services provided by Restoration Hardware stores, catalog, and web. Consistently and accurately follow up on client issues in a timely manner. Process register transactions accurately and efficiently; assist clients with gift- wrapping and packaging for their purchases. Maintain visual merchandising integrity by regular cleaning; replenish merchandise on features and shelves. Speak to clients about RH assortment passionately and understand current design trends and how to interpret them. Part Time AssociateThe Gap - Miami, FL - January 2016 to December 2017 Demonstrate a customer centric mindset of a passion for the brand, customer and product while building strong relationships with customers to maximize customer loyalty. Ensure product is always available to the customer and represented in a compelling way. Ensure store is consistently recovered and customer ready every day meeting brand standards on sales floor and back-of-house. Provide solutions and inspiration to customers in a fast-paced retail environment.Benefit Cosmetics, Beauty AssociateMacys Dadeland - Miami, FL January 2014 to December 2015 Provide excellent customer service to retail cosmetics clients. Teach clients the basics of make-up and skincare. Provide make-up application services. Achieve daily, weekly and monthly goals in sales.EducationMaster of Public Administration in Non-Profit Management University of Central Florida - Orlando, FL 2003Bachelor of Science in Social WorkFlorida State University - Tallahassee, FL 1999 |
