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Cape Coral, FL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceScooters Coffee District Manager August 2023  Present-Operations management of 4 locations throughout the Lee Memorial Health Systems hospitals.-Recruitment of new team members through social media, Job fairs, and hiring platforms.Radiology Regional Patient Coordinator Supervisor July 2021  June 2023-Supervisor and recruitment for non-clinical patient intake staff at 14 locations.-Designed online check-in process with IT to streamline patient intake.-Served on the Staffing and Retention committee and designed employee reward systems.-Created new training processes for team members to accurately input billing codes and comply with insurance regulations.McDonalds District Manager June 2012  July 2020-Oversaw the operations of 6 locations generating over 17 million annually, the highest annual revenue across the franchise with the greatest allocation of bonus incentive pay.-People Team Lead for all 27 stores in the franchise which entailed implementing recruiting and hiring initiatives, developing effective onboarding procedures, creating a brand-new benefits package for team members, and planned multiple employee celebrations hosted by the franchise.-Created professional development programs to better prepare store management for leadership roles.-Followed up on guest complaints and instituted changes in procedure to improve guest experience.-Taught NRFSP food safety courses and administered exams for team members.-Partner with corporate liaison to host events to implement effective training for new menu offerings/Limited time offers.McDonalds General Manager June 2004  June 2012-Managed 60 employees.-Responsible for monthly P&L.-NRFSP certified instructor.-Onboarding and hiring of new team members.EducationUniversity of Wisconsin Milwaukee- Business Administration and Marketing 1984-1986Skills & abilitiesRecruitmentP&LFood Safety Education (Serv Safe Certified, NRFSP Certified Food Safety Trainer)Six Sigma Lean Processes (Six Sigma Yellow Belt)Training and DevelopmentLeadershipEMR training in EPIC