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Professional ProfileStrategic and operational leader in organizational transformation processes through the business process management and improvement, change management, project management and high-performance team development, using different approaches and experiences in mentoring and coaching. Effective at working within highly matrixed environment with global, regional, and local levels as well as multicultural teams. This experience has contributed to get flawless execution in high impact project and business improvements at the organizations. Have served as a professor at private and public Universities for undergraduate and MBA courses. Fluent and proficient in English, Portuguese, and Spanish.Core competencies and skills:-Process management & improvement - Organizational and personal mentoring & coaching-Change leadership and management - High performance team development.-Project management - Proactivity, flexibility, and adaptability-Innovation and creativity - Prospective and strategic mindsetLabor HistoryCENIT- ECOPETROLDigital Transformation Change Management Lead June 2021  to dateResponsible for leading the strategy and change management, communication & training plan for high impact digital projects in Cenit Ecopetrol, as well as key initiatives for the digital transformation across the company. My current contract is through services under Michael Page, in partnership with Everis, NTT Data, Stefanini, and McKenzie consultants.Johnson & JohnsonBusiness Process Sr Manager - Global Services Human Resources January 2015  January 2021Responsible for leading the end-to-end process review, improvement, and documentation, also for coordinating the LATAM Global Services HR Project Portfolio to support the new HR Model and information system implementation.Conducted 22 E2E process workshops in preparation to the HR Workday system implementation across LATAM.Coordinated the Regional Global Services HR Project Portfolio generating + 450,000 USD of savings/cost avoidance.Led the Veeva Program implementation for LATAM region (13 countries). Served as a project manager to the global automation initiative for employee data, generating + 150,000 USD of savings/cost avoidance.Oriented the Credo action plan (Corporate philosophy, principles, and values) to the LATAM region, integrating all countries in only one voice, creating mentoring and coaching program, generating employee satisfaction index>80%.Managed the GROW GSHR LATAM program, talent development strategy, resulting in 14 assignments during 2020.Designed and led the mentoring-coaching program for GSHR LATAM, serving as a mentor/coach for +100 people.Employee Fund, Fedejohnson.Board of Directors member, VP March 2022  to dateBoard of Directors, President March 2014- January 2021Led the strategic direction process, sponsoring change initiatives, process improvement and high impact projects, generating benefits for more than 1,800 associates and their families, including 21 employees, and resulting in sales of + USD 2.4 million, and assets of + USD 6 million, as well as a double digit of growing in most of KPIs performance.Process Improvement Manager. Global HR Operations June 2013 - January 2015Responsible for giving support to the Global HR Operation and HR Governance teams in the Global HR Workday system implementation. Escalating and solving issues through the cases, do follow up and generate reports.Managed change requests to system configuration for all countries around the world (4 regions), creating and escalating cases, achieving 80% of change requests implemented on necessary timing.Coordinated activities with global teams in USA and India, creating reference guides and necessary documentation through the Remedy System to implement change requests in SAP HR.Labor HistoryGlobal HR Operations Manager January 2012  May 2013Responsible for the global service level agreements and performance credit process for LATAM, EMEA, ASPAC & NA.Coordinated the overall SLA management activities in compliance to the global contract between Johnson & Johnson and NorthgateArinso, escalating and solving issue for each country.Facilitated the improvement process and transition related to Convergys, the global third-party vendor for HR services, regarding purchase order, invoicing and payment for more than 100 legal entities at country level, reducing the cycle time, less bureaucracy and issue resolution.Led the transition project for LATAM region related to the contract termination with NorthgateArinso, the global outsourcing for HR Services. As part of the global governance team, solved +500 action items.Regional HR Operations Manager for LATAM. June 2008- December 2011Coordinated the regional governance implementation for the HR Operations team, facilitating the issue resolution, timely response to the local requirements and compliance policies accomplishment.Managed the new invoicing system implementation to the global outsourcing of HR Services.Regional Change Management & Communication Lead for Global HR Transformation. June 2006  May 2008Led the change strategy and activities in support to the global human resources transformation project (GHRT) and the workstreams implementation for the 3 organization sectors.Coordinated the regional communication strategy and activities to the project, ensuring the integration with other initiatives, facilitating workshops and events. Collaborative work with global teams of Tower Perrin and Deloitte.Change and Communication Lead for Colombia. SAP Implementation. January 2004 - June 2005Designed and conducted the change and communication strategy and plan to implement the SAP system at the company, including in it: Stakeholders, Risks, Training, Organizational Design and Team Building.Business Competitiveness International Assessment. May 2005- May 2006Led the overall activities for the business competitiveness international assessment according to the global standards of process excellence (PE), facilitating the process for more than 1,200 employees and preparing the suppliers and customers to the site visit. Colombia achieved the Silver Award from Corporate for the first time..Process Excellence Coordinator / Business Process Manager. January 2001- April 2006Conducted 5 self-assessments for J&J Colombia. Management Action Plan defined and implemented with periodic follow up at Executive Committee. The company received two PE Bronze Award from Corporate on this period.Served as an International Examiner for competitiveness assessment to the following companies: J&J Brazil in May 2006, Janssen-Cilag Brazil in Abril 2004 and PSGA, Somerset, New Jersey in December 2003.Facilitated strategic planning, process management and change management workshops for Colombia, Ecuador, and Peru, to implement the BPCS ERP.Structured and delivered process excellence training to the entire company: Leadership Orientation, Six Sigma Green Belt, Six Sigma Black Belt, Lean Thinking, Design Excellence for Products, Processes and Services.Regional Change Management Team Member. Alliance Project. August 1999- December 2000ERP SAP Brazil, Regional Process Model Implementation. Sao Paulo  BrazilInformation Management Team Member June 1998- August 1999Finance. Organization and Methods Head, Audit Team Member March 1995- June 1998American Home Products - Whitehall Robins Laboratories. June 1989- February 1995Manufacturing Plant Manager for Oral Hygiene and Pharmaceutical, in charge of + 220 people.Manufacturing Engineer for the Production and Packaging Plants.Manufacturing Head for Oral Hygiene and Toiletries plants, in charge of + 110 people.Manufacturing Lead for Oral Hygiene Plant, in charge of + 50 people.Organization and Methods Head.Manufacturing Manager Assistant.Editorial Prensa Moderna. Personnel, selection and hiring assistant January 1987- December 1988Teaching ExperienceUniversities: Autnoma de Occidente, Javeriana and del Valle. Professor. June 1987 to dateCourses - MBA (Master of Business Administration): Leadership, Directive and Managerial Skills. Manufacturing Management, Resources Optimization, Total Quality Management, Computer Programming, Change Management and Process Management.Academic Education, Professional Development, Languages, AffiliationsAcademic EducationMaster of Business Administration (MBA). Universidad del Valle, Cali  ColombiaEmphasis in Human Resources and Information System, 1996Industrial Engineering. Universidad Autnoma de Occidente, Cali  ColombiaEmphasis in Human Resources and Information System, 1989CAP, Organizational Instructor. SENA, Cali-ColombiaEmphasis on pedagogy to the teaching-learning processes at the organizational and academic level, 1993.Professional Development and EducationManagement 3.0, Certified by NTT DATA ColombiaLean Change Management Agent Certification, Lean Change Management AssociationOrganizational Agility to enable the digital transformation and innovation, NTT DATA ColombiaLean Change Management, NTT DATA ColombiaDesign Thinking, J&J Colombia, Bogot.Workday Training, New Jersey, USAChange Management. Ernest & Young. Sao Paulo, Brazil 2000; New Brunswick, NJ-USA.Whole Brain Dominance Instrument  Hermann International, New Brunswick, NJ.Management Fundamental. Learning Lab, Miami USA.Coaching & Mentoring Process, J&J Corporate, J&J Colombia, Cali.First Line Leader II: Leading for Results Phase 2 Workshop. New Brunswick, NJ.Project Management. Johnson & Johnson Corporate, Latinoamrica. FPX J&J Brazil.Lean Thinking  Value Stream Mapping, Design Your Lean Supply Chain, Johnson & Johnson.How to Apply Training. Princeton, New Jersey USA.Black Belt in Six Sigma. Johnson & Johnson Latino Amrica.Design Excellence Services & Processes Training, Princeton, NJ. USA.Competitiveness Assessment International Examiner Training, Miami USA.Green Belt in Six Sigma. Johnson & Johnson Brazil, Sao Jose Dos Campos, Sao PauloLanguagesEnglish  proficient / fluentPortuguese  proficient / fluentSpanish  NativeAffiliations / MembershipJohnson & Johnson Employee Fund, FEDEJOHNSON. Associate by extension, consultant, and assessor.Business Administrator and Engineer National Association.Employees Fund National Association, ANALFE. Consultant, panelist, and speaker.Cooperativas Association, CONFECCOOPVALLE. Consultant, panelist, and speaker.Member of Group LIDERAZGO DEL SER. Coordinator, consultant, panelist, and speaker.Member of the alumni association, AUTONOMA DE OCCIDENTE UNIVERSITY. Panelist and speaker.Additional InformationCo-founder and coordinator of the multidisciplinary group Leadership of BeingFormer board of directors president for Fedejohnson. Current board member. Johnson & Johnson Employee FundACG LCC, New Jersey USA. Consultant and coachEl Atlakat Salvadoran Restaurant, Miami USA. Consultant, mentor and coachGAC Building Services, Weston USA. Consultant and coachSilva & Solutions Corporation. Consultant. CPA. Consultant and coachImage Award received from Johnson & Johnson headquarters by the leadership and development of the managerial tools: Business system and processes and Benchmarking for LATAM Southern cone countries.Francisco Diaz Chvez Cali, Valle del Cauca- Colombia LinkedIn: LINKEDIN LINK AVAILABLE Mobile: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLE