| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER PROFILEI have 30+ years of experience in service and support management, with expertise in sales, account management, resource allocation, financial management, insurance, and client relations. My analytical skills have helped me optimize service delivery, manage staff, and establish enduring partnerships. As a seasoned professional, I possess strong leadership skills, and I am confident that I will contribute to your organization's success.PROFESSIONAL EXPERIENCENW Staffing Resources 11/22 1/23Accounting Clerk NW Natural Appliance Center - Accounting Clerk and Operations supportPosition-Specific Essential Functions: Operations SupportExcellent Written and Verbal SkillsCoordinate service scheduling and ensure that all inventory products are accounted for.File all warranty claims and ensure their resolution.Assist in inventory management and in developing an order fulfillment process.Code, scan, and file payables for processing.Assist Buyers in calculating and uploading inventory price changes in Evosus software.Accounting ClerkExperienced with reconciliations.Create and update Excel spreadsheets with formulas and linked workbooks.Organize and prioritize multiple tasks workload.Attention to Detail.Acara Solutions, an Aleron Company 08/22 - 11/22Program CoordinatorManage and operate our staffing program with the customer, including customer service, daily account activity, and setting goals/objectives. Representing Acara as the point of contact for customer issues, and concerns, and ensuring all processes and procedures are met.Schedule and conduct onsite interviews and tours.Assist with employee onboarding & and termination procedures., orientation, and other employee relations issues, including tax forms, workers compensation reports, benefits administration, address changes, and vacation time accrued.Communicate regularly with branch and corporate personnel regarding payroll changes and other employee administrative issues, employee relations issues, and workers' compensation.Onsite administrative activities, including personnel administration, payroll/billing, quality program compliance, matters involving other temporary agencies working with customers, internal security program compliance (if applicable), report generation, and maintenance of appropriate files following Company policy.Monitored, tested, and validated system and tax updates via Workday. Utilized my analytical and verbal or written interpersonal skills to report and approve any needed updates in taxes and enhancements before the payroll run. Accurate data output was imperative to ensure business requirements were met, which we were solely responsible for.Scan, index, prepare, review, and enter invoices for entry.Reconcile invoices to statements and verify signatures comply with authorized approvals before filing correspondences and checks for processing and payment. Then balancing payments and reporting for audits later.Hire-Talent- Nike, Inc. 12/21 06/22HR Benefits Administrator Nike Mxico & Puerto Rico (Bilingual) (6 months contractInput data for payroll processing management, reconciling, approving, and ensuring timely and accurate payment of invoices for processing on the appropriate pay cycle dates.Improved auditing process for savings funds loans, interest payouts, and final payouts for termed employees and new hires to ensure proper processing.Service and support of day-to-day interactions with employees and management regarding various benefit inquiries and issues from the Service Now ticketing system; develop practical solutions and options; determine a proper course of action to resolve employee/customer issues.Input data into SAP, saving $200 - $300,000 in lost revenue, effectively securing employee satisfaction while improving management processes.Monitored, tested, and validated system and tax updates via Workday. Performed and implemented process design work to work with wage type configuration, symbolic accounts, off-cycle workbench, dand garnishment configuration.Scan, index, prepare, review, and enter invoices for entry.Reconcile invoices to statements and verify signatures comply with authorized approvals before filing correspondences and checks for processing and payment. Then balancing payments and reporting for audits later.Deloitte/CSI Companies (Federal Contract/As Needed/Temp) 7/20 11/21Medicaid/Medicare Site Inspector (Oregon/Washington)Inspect facilities and documents for Licensure Any federal, state, and local licensure required to operate your business, i.e., Insurance Certificate of General Liability Insurance; Inventory Credit Agreements; Invoices (Supplier Standard 4); Surety Bond Agreement (Supplier Standard 26).Provided guidance and instruction with documentation for beneficiary use/maintenance of supply (Supplier Standard 12)Columbia Sportswear (Seasonal Contract) 10/20 3/21E-commerce Customer CareManaged a team of 20-30 E-commerce product experts tasked to educate the consumer, resolve order issues, provide timely tracking, and/or complete orders based on problem resolution.As product experts, effectively guide purchases based on customer need, price range, and style specifications so consumers receive products fit from all Columbia BrandsUtilized Zendesk ticketing system and knowledge base to provide exceptional and timely problem resolutions via inbound/outbound calls, emails, or chat messaging, effectively bringing in over $2M in revenue for the company during the holiday season.Nike, Inc. Contractor: Cognizant 12/19 4/20Lead Technical Recruiter/Coordinator: Talent Acquisition Group (LAYOFF - IMPACTED BY COVID-19)Management of all technical staffing activities for Nike Inc. in the World Headquarters in Beaverton, Oregon.Direct program management and liaison responsibilities of contracted vendors within the program structure.Extensive daily contact with client management, associated technical recruiters, and in-house management regarding specific requisition requirements and the status of orders in progress.Established open channels of comprehensive communication between all parties to expedite workflows and create a positive staffing experience.Effectively placed candidates in ideal positions to exceed sales goals by more than 50% and earn $45,000 in placement bonus for the organization achieving 130% or higher of quarterly recruiting.During my tenure, the program was able to achieve considerable success by recording a substantial increase of 200% in new hires volume and a staggering 300% rise in production efficiency, and revenues.Adecco Staffing Conduent (Short-term contract) 11/18 4/19Customer Service Team LeadImplemented ongoing procedure and process improvement, internal to Customer Service teams and across departments. Participated in the prescreening, interviewing, and hiring of new team members. Increased team service levels from 58% to 92% and maintained 97% employee retention.Monitored the work activity of the team, identifying improvement opportunities and implementing appropriate changes.SKILLSResource Management Training Service Analytics Service Management CRM Customer Service Active Directory Account Management Tax Preparation and Resolution Retention Customer Service Leadership Customer Escalations Manager E-commerce Service and Sales Leadership Collections and Invoice Processing Records Management Expense Reports Month-end Documents Ledger AccountingSYSTEMSSAP ERP Salesforce SQL/Oracle Jonas Zendesk SNOW (ServiceNow) Work Nexus Workday SmartSearch CRM MS Office 365 (SME) Prism ADPEDUCATION AND TRAININGBachelor of Science, Business administrationSpecialization: Human resource Mgmt.Ashford University, Clinton, IAAssociates of Science, Business Management/ PsychologySpecialization: Computer Information Systems-Cisco Junior College, Cisco TX.Awarded academic and athletic scholarships.Bachelor of Science, Business Administration Specialization: Business Development Colorado Technical University |
