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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Winter Haven, FLSUMMARYSeasoned professional with 12 years of customer service and collections experience seeking a Work from Home role. Skilled in negotiation, payment collection, and customer issue resolution. Demonstrated ability to adhere to regulations and document activities efficiently.WORK EXPERIENCEPamm English trucking Davenpor, FloridaDriver 06/2023 - Present Safely transported goods to predetermined destinations, adhering to strict delivery schedules. Sun coast temp Orlando, FloridaDriver 07/2022 - 11/2023 Managed the transportation and delivery of goods, ensuring the safe unloading of trailers at designated locations. Carvana Haine cityCar hauler 11/2021 - 05/2022 Safely transported multi-level car loads utilizing a 75 to 80-foot trailer, adhering to strict safety and delivery timelines.Dillon Logistics Inc. Mulberry, FLTruck Driver Nov 2017 - Jan 2021 Safely operate commercial vehicles to transport goods for Dillon Logistics Inc., ensuring timely deliveries, compliance with regulations, and maintaining detailed logs of travel and cargo. Broadband Interactive Atlanta, GARecovery Agent Jun 2015 - Mar 2017 Enhanced client satisfaction by delivering high-quality customer service and addressing inquiries effectively. Facilitated the recovery of outstanding payments by aiding in the collections process. Supported asset protection efforts by assisting in the repossession of equipment in compliance with legal standards. GC Services Lakeland, FLCollections Representative May 2010 - Dec 2010 Secured agreements with clients to facilitate the full settlement of outstanding debts. Managed and allocated monthly financial plans to aid in debt resolution. Maintained meticulous records of all collections activities, ensuring compliance and accuracy. InTouch Wireless - T-Mobile The Mobile Solution Lakeland, FL Assistant Manager Jan 2007 - Dec 2009 Addressed and resolved customer concerns, enhancing satisfaction and loyalty. Managed store presentation to ensure a welcoming and appealing environment. Cultivated positive customer relationships, fostering a supportive and engaging service experience. EDUCATIONTechnical SchoolCertificationWinter Haven, FLNov 2017CERTIFICATIONSCDLCDL ATanker EndorsementHazmat EndorsementSKILLSCDL (3 Years) CDL Class a (3 Years) Collections (4 Years) CREDIT (2 Years) Security (1 Year) Driving Delivery Driver Experience Load & Unload Tanker Experience Box Truck Commercial Driving Tractor-Trailer Automotive Repair Route Driving |