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Title Software Development Customer Service
Target Location US-MI-Muskegon
Email Available with paid plan
Phone Available with paid plan
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Street Address  Summerfield Dr. Mobile: PHONE NUMBER AVAILABLENorton Shores, MI Street Address  email: EMAIL AVAILABLE ORGANIZATIONAL LEADERSHIP & PAYMENT SYSTEMSResults-driven leader with 10 years of manufacturing experience and 20+ years in software development. Proven track record in creating mission-critical technology and manufacturing initiatives that lead to significant business expansion and revenue growth. Recognized for building high-performing teams and achieving key business objectives. A strategic thinker with a focus on maximizing product quality and customer satisfaction.CORE COMPETENCIES Electronic Payments Software Development: 20+ years Customer Service Manufacturing Operations Management Programming Languages: COBOL, C, CL, DB2, SQL, Python, 4690 Basic, Managed Java Development, Microfocus Cobol Systems Expertise: iSeries (AS400, IBM i), pSeries (RS/6000, Unix; Microfocus), zSeries(Mainframe), WANG, VAX, 4690 POS, PC Methodologies: SDLC Best Practices, Automated Testing Leadership, Requirements Gathering, Implementation & Post-implementation Support Product Development: Software and Manufacturing Property Management Maintenance & Facilities Management ISO 9001 Certification U.S. EPA Safer Choice Program & NSF Non-Food Compound Program Management Fiscal ResponsibilityPROFESSIONAL EXPERIENCEBiosolutions, LLC  Grand Haven, MIManufacturer of environmentally friendly cleaners, metalworking fluids, and disinfectants. General Manager (2021  Present) Managed manufacturing scheduling, purchasing, sales support, financial operations, and board reporting. Published finished product certificates of analysis. Oversee accounts payable and receivable.Operations Manager (20132021) Directed manufacturing, purchasing, customer service, accounting, sales support, and product development. Implemented ERP software (Sage 50 Quantum & MISys Manufacturing). Candidate's Name  Page 2Professional Experience Continued Supported ISO 9001-2015 quality audits and managed U.S. EPA Safer Choice and NSF Non-Food Compound programs. Conducted financial analysis and reporting.Retail Operations/Sales (20112013) Created an Amazon storefront and an item master database for inventory management. Designed internal labels and supported sales efforts. ISD Corporation/ACI Worldwide  Zeeland, MILeading provider of secure payment management software and solutions. Vice President of Engineering (iSeries, zSeries, pSeries, Java) (20072011) Led product management, feature design, and prioritization with stakeholder input. Managed software development, continuous testing, version control, and support. Forecasted and managed departmental budgets.Director of Development (iSeries, zSeries, pSeries) (20012007) Oversaw development, testing, and support for transaction management products. Contributed to senior design team for new product requirements. COBOL Development Programmer/Project Manager (iSeries, zSeries, pSeries) (19922001) Point of Sale Software Manager (IBM 4690 POS) (19911992) Managed payment management software updates and support for a large retailer. COBOL Programmer (WANG) (19901991)EDUCATIONBachelor of Science in Computer ScienceCentral Michigan University, Mount Pleasant, MIADDITIONAL TRAINING Leadership Connect (2016-2017), Grand Haven Chamber of Commerce Developing Executive Leadership (American Management Association, Dallas, TX) COMPUTER SKILLS Software: MS Word, Excel, PowerPoint, Outlook, HP Quality Center ERP Systems: Sage 50 Quantum Accounting, MISys Manufacturing

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