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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ-Street Address
Fully vaccinatedSUMMARY An accomplished professional with over 15 years of experience with Customer Service. Hands-on experience with Attracting potential customers by answering product and service questions and suggesting information about other products and services. Strong experience with processing payments and sending confirmation details to customers. Extensive experience with completing loan processes by closing through working within fairly standardized processes and utilizing standard rates as defined by the bank. Skilled in customer service, data entry and handling customer over the call Skills HIPAA Personal assistant experience Office experience Customer service Telemarketing Office Management Cold Calling Event PlanningTECHNICAL EXPERIENCESoftware/Databases: MicrosoftWord, Microsoft Excel, Microsoft PowerPointEDUCATIONHigh school diplomaGlenbrook South High School - Glenview, IL Sep 2000 Jan 2004 Sabbatical, 2023present Contract- State of New Mexico Consolidated Customer Service Center (CCSC) Project!I provided unbiased assistance to Medicaid and Health Care Services Providers with questions regarding eligibility, medical claims status, and other program/services questions. I was able to leverage calls with Call center experience, customer service skills, problem solving, and great attention to detail to deliver a high-quality positive customer experience. Assists individuals with applying for medical and income benefits. Provide status of application, benefits, and eligibility. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online call logs. Transfers callers to other Contact Center units as needed. Performs other duties as may be assigned by management. Assists customers with excellent customer service via incoming phone calls: Eligibility Questions, benefit questions, re-certification questions, case updates, switching insurance coverage, updating addresses, ordering health care cards. Quickly transition from one task to another. Research information using multiple systems. Identify and escalate appropriate issues. Meets individual performance standards. Attains and maintains strict required attendance and performance metrics. Contract- Employed by VIVA USA Inc. on assignment at our client State of Arizona from 3/6/2023 through 3/17/2023. The final position held was Call Center AgentGig work with TurboTax intuint as a customer service representative - I helped help Intuit TurboTax's customers with product and tax support while using technical skills. In this role, I provided customer support via phone and/or chat. Customer interactions focus on software navigation and localization of previous tax returns and amendments. PROFESSIONAL EXPERIENCEVanguard Participant Services Administrator 01/2021 12/2022 Responds to Participant and Plan Administrator telephone/ call Inquiries by Providing Account and Plan Information from Various Information Systems. Provides Fund and Investment Performance Information to Participants and Plan Administrators via call And Written Correspondence. Responds To Client Inquiries Pertaining To Certain Legal, Regulatory And Tax-Related Issues Through Verbal And Written Communication. Identifies Routine Participant Needs/Problems With Urgency, Professionalism, And Efficiency. Determines Alternative Solutions. Resolves The Problem Using Current Workflow Procedures. Initiates Mix/Allocation Changes and Exchanges Transactions for Participants. Monitors through Completion for Accuracy. Works With The Various Areas Of The Institutional Division To Enhance Overall Quality And Workflow Efficiencies. Provides Industry Knowledge To Fund Performance And Retirement Investing. COGNIZANT, REMOTE OCT 2020 MAY 2021Customer Service Representative Scope of work- Agents will handle inbound calls from Illinois members who have basic questions related to COVID-19. Agents will need to display appropriate call handling skills as well as being able to navigate through multiple systems across 2 screens. Calls are mostly script drives. Hours: Monday- Sunday 6AM to 6 PM schedules can come in 4 (10) hr. shifts or 5 days with 8 hours each day. Setup Phones- Landline is preferred if no landline agent will need to use their cell phones to field inbound calls. Need Unlimited minutes. Agents need to have a secure workspace inside their residence where they can be secluded without having any exterior interruptions.PAPA JOHN - Phoenix, AZ MARCH 2020 recently Customer Service Representative (Part time) Responsible for taking orders, making pizzas, and giving the customer the best experience possible. Inventory and preparation of food.DOLLAR TREE - Phoenix, AZJULY 2018 JAN 2020Customer Service Representative Providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. TURNKEY SOLUTIONS - Phoenix, AZNOV 2013 JUNE 2017Inside sales/ Customer Service Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.WELLS FARGO - Phoenix, AZ AUG 2011 JUNE 2012 Customer Service Maintain and manage well-developed professional knowledge of entire products and services line offered. Head responsibility to update and request support for further development requirements. Initiate sales plus cross-sell complete banking services range to present prospective customers. Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods. Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities. Attain branch and individual sales goals through promoting as well as cross-selling bank products. Participate in sales activities and the process of the Retail Department in a disciplined, steady manner. Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross- selling of bank services and products. Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume. Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling. Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by the bank. Assist customer satisfaction and retention through successfully researching and resolving customer issues as well as inquiries. Ensure to consistently acquire or exceed sales goals established by management. Participate actively in entire product marketing campaigns, referral programs and sales development activities. Perform for sure all duties along with responsibilities complying with set procedures and regulations.SPECIALTY MERCHANDISE CORPORATION - Phoenix, AZSEPT 2007 JULY 2009Accounts Executive Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the customer satisfaction and to maintain the company reputation Negotiate agreements and keep records of sales and data O'HARE-MIDWAY LIMOUSINE SERVICE, INC - Deerfield, IL OCT 2004 SEPT 2006 Customer Service Specialist Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Maintaining the billing system. Generating invoices and account statements. Performing account reconciliations. Maintaining accounts receivable files and records. Producing monthly financial and management reports. Investigating and resolving any irregularities or enquiries. Collect payments on past due bills. Create a list of people who have not made payments. Organize a list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone calls |
