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Click here or scroll down to respond to this candidate2228 Palm Vista Dr.Apopka, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileOBJECTIVETo find both a challenging and rewarding position in the ITS field which will allow me the opportunity for professional growth based on performance, as well as the opportunity to exercise my training, educational and technical abilities.SKILLSTechnical and programmingHelp Desk (over 15 years)Hardware, Software, ServersActive Directory ServicesBusiness software applications (Word, Power Point, Excel, Access, Dbase, Outlook)Asana project managementOperating systems (DOS to Windows 11, Mac)RuckusAirwatchLaserficheFilecloudBomgarKnowBe4Conferencing systemsComputer hardware and software failures diagnosis and repairsOffice SuiteExchangeActive DirectoryProject CoordinationProject ManagementInformation Technology ManagementProcess ImprovementsNeeds AssessmentBilingualLeonard FernandezWORK HISTORYJuly 2022 - May 2024Property Development Director Florida Conference of Seventh-day Adventists Altamonte SpringsManage the Property Development Department of the Florida Conference Association with over 400 properties and all its functionsPersonally visit any property which a church proposes to purchase or receive by gift for the purpose of offering insight to the church regarding items such as zoning, environmental testing, value and affordability, and to have a first-hand knowledge of the propertyInform congregations regarding financial policies, loan requirements and borrowing capacityAssist churches, schools and camps with anything related to purchasing, selling, remodeling, building and or state re-certificationsCoordinate with other department personnel for preparation of mortgages, modifications and satisfactions for all loans, the Southern Union Revolving Fund and commercial, as well as verification of recordings in the Public RecordsCoordinate with other department personnel to ascertain that all business meeting minutes authorizing a transaction be on file; likewise, all other documents pertaining to tests, inspections, resolutions, committee approvals, etcConduct a regular and systematic follow up with churches in construction projects to assist where possibleSubmit all purchase proposals, sales proposals, financial plans and loan applications to the appropriate Association and Conference committees for approvalWrite and maintain SOP's for department processes to provide continuity throughout the churches and schoolsSubmit all purchase proposals, sales proposals, financial plans and loan applications to the appropriate Association and Conference committees for approvalSubmit all contracts for legal review and subsequently to the corporate officers for review and signatureServe as a member of the Florida Conference Association Executive CommitteeServe, as appointed, as Vice President of the Florida Conference AssociationImplemented and managed Asana project management software so that officers and department personal could see real time the status on projects.December 2010 - July 2022Information Technology Services Associate Director Southern Union Conference of Seventh-day Adventist Norcross GAAssist ITS director with operationsManage the help desk department, purchasing as well as systems refresh and implementationsImplement and maintain business continuity DR strategies and solutions for 8 conferencesHelp Desk Support and ImplementationsAssist employees with all their computer and peripheral needs both on site and throughout the Southern Union Territory(Office Staff, Pastoral Staff, Education department, Administration and various conferences) Manage Active Directory Services, Domain/Servers, ExchangeSet up and manage VOIP systemRepair or replace switches, routers and AP's as neededWork with the following programs Mitel, Ruckus, Airwatch, Papercut, ESET, Laserfiche, Filecloud and BomgarHandle all purchasing and negotiating for equipment and IT servicesWork on different projects periodicallyManage different projects as assigned.October 2005 - December 2010Information System Associate Director Florida Conference of Seventh-day Adventist Winter ParkAssist ISS director with operationsPrimary support technicianHelp Desk supportAssist employees with their computer and peripheral needs both on site and throughout Florida(Office Staff, Pastoral, Book Store and Educational departments.) Manage Active Directory Services for the Florida ConferenceManage all aspects of the Florida Conference PBX Phone systemDeveloped and implemented the ID Badge system for the Florida Conference in order to improve security and exhibit a more professional appearanceDeveloped and implemented a backup generator system for the Florida Conference Building to maintain continuity for the IT data and servers, the Book store, food storage facilities and several offices during power outagesManage different projects as assigned.February 2002 - October 2005Service Center Coordinator Florida Conference of Seventh-day Adventist Winter ParkManage the Service Center department with five employees overseeing building operationsManage building Operations: Maintenance, Housekeeping, Reception, Mail Room, Publication/Media center and Purchasing DepartmentAssist employees with computer and peripheral needs such as troubleshooting and repairs as well as telephone issuesImplemented a new phone system in January 2003 and a Security system with swipes on all main entries that communicate via the network with timekeeperImplemented the first networked copiers with department ID's and a full color press print shopDXP system administrator and head of Security and Safety CommitteeAssist the IT department as needed.January 1998 - June 2002Call Center Manager / Trainer / Technician Convergys Corp. Lake MaryComputer Technical SupportDell and Gateway computer CorpHelp Desk support - Lead TechnicianProficient in Dos, Win 3.1, Win 95/98, Win ME, Win 2000 and XPTrain and educate employees to troubleshoot PC's and all types of software and hardwareClosely monitor and instruct technicians daily, then provide and go over their weekly tracking reports to assure best practicesDevelop and provide weekly training sessions on new products and proceduresAttend quarterly events on new systems and productsHad the team with the highest Gross Profit Margin almost monthlyThe ability to diagnose and fix all aspects of computer hardware and software failures Onsite or via-telephoneAssist the client in all aspects of computer related hardware or software and its useAssist and train other technicians to help solve technical issues they may haveAdvise them on the proper procedures and guide them to the correct and best solution for their issueHandle escalated calls from clients who feel they have not received the support they need to solve their technical problemTo take control of the situation and assure the client their problem will be solved in a timely manner and follow up with the client to insure the situation was resolved in the manner in which they needed.EDUCATIONAS. Computer ScienceMiami Dade University, Miami, FLComputer ProgrammingUnited Business Institute, Miami, FLBachelor of Science, Information Technology (currently)Western Governors UniversityCERTIFICATIONSA+ CertificationNetwork +Security +AWS (Amazon Web Services)CIOS (IT Operations Specialists)Dell Systems Certified (Desktop and Laptops)Office Suite, Exchange, Active DirectoryAWARDSManagers' Excellence Award twice in 2000Manager of the Quarter - 3/2001Manager of the Quarter - 6/2001Manager of the Quarter 3/2002Excellence in Leadership Award at the Florida Conference Men's Ministry Council 2006, 2008, 2009REFERENCESEder MarskiSouthern Union Conference, Information Systems DirectorPhone number: PHONE NUMBER AVAILABLEE-Mail address: EMAIL AVAILABLERyan AmosFlorida Conference, Associate Director Property DevelopmentPhone number: PHONE NUMBER AVAILABLEE-Mail address: EMAIL AVAILABLEGlenn CarterData Integrity Manager, AdventHealthPhone number: PHONE NUMBER AVAILABLEE-Mail address: EMAIL AVAILABLEHOBBIES AND INTERESTSEnjoy building, repairing and restoring everything, biking, racquetball, pickle ball and photography.ACCOMPLISHMENTSManagers' Excellence Award twice in 2000Manager of the Quarter - 3/2001Manager of the Quarter - 6/2001Manager of the Quarter 3/2002 Excellence in Leadership Award at the Florida Conference Men's Ministry Council 2006, 2008, 2009. |
