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Candidate's Name
Assistant General ManegerPeuelas, PR, Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryVersatile and resourceful professional with diverse experience in managing general operations. Proficient in providing opportunities for growth and advancement. Excel at delivering exception customer service to increase client satisfaction. Adept at working with equipment used in the food and beverage service. Skilled in collaborating with cross-functional teams to achieve mutual goals. Ability to teach concepts of beverage preparation and service. Instrumental in establishing solid relationships at all levels.Areas of ExpertiseOperations ManagementCost Reduction StrategyTeaching MethodologiesInventory ManagementCustomer Service DeliveryTraining & DevelopmentEffective CommunicationRelationship ManagementCross-Functional CollaborationProfessional ExperienceNUC University Technical Division IBC / IBC Institute  Ponce, PR 2008  PresentLead instructor / Professor (Mixology)Serve as in-charge of teaching to instruct about art of mixing, elaboration of cocktails, and service and customer management. Deliver effective training to groups of 20+ students per session to optimize opportunities for working environment.Instructed others for 20+ years in industry of services and teaching with increased YoY return.Started from team of five, supported academic affairs at university, and grew to 20.Additional experience as Bartender at Hilton Ponce Golf & Casino Resort  Ponce, PR 1992-2011EducationCulinary School of ArtsNUC University Technical Division IBC-Ponce, PR (Current)Bachelors in Business Administration & Human RecoursesNational University online- Bayamon, PR, 2023Masters in Hotel & RestaurantUN University of Huston (Hilton Collage)Bachelors in Business Administration & General ManagementNational University College online  Bayamon, PR, 2020Bartending courseSchool of Hotel and Tourism of San Juan, PR, 2004Seminars, Courses & CertificationsTIPS Training for Intervention ProceduresBartender CertificationServSafe, National Registry of Food Safety ProfessionalServSafe Alcohol CertificateElaboration of Teaching PlansBeer Master SeminarCulinary Arts TechniquesNational Champion of PRBA, Representative in the World of Bartenders of the IBAPuerto Rico Super HostHilton Ponce & Casino Supervision Course