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Street Address Pennwood PlaceBristol, CT Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary Information Technology technician with four years of experience in end user support and device configuration in-person and in working remotely. Additionally experienced in system administration including Active Directory.Education Rensselaer Polytechnic Institute May 2020 Bachelors of Science in Computer Science and EconomicsCourse Work RPI studies include, but are not limited to: Artificial Intelligence Software Design and Documentation Econometrics Behavioral EconomicsWork ExperienceConnecticut OEC (Contracted through Tri-Com) 2021-2023 IT contracted consultant though Tri-Com Consulting Combination of in-person and remote troubleshooting, setup, and management after the initial pandemic of COVIDConnecticut Office of Early Childhood Internship Summer 2018, 2020 IT intern for the Connecticut Office of Early Childhood in Hartford.
Duties included Active Directory management, reimaging computers, and solving any reported technological problems.
Notable projects given to me were synchronizing scanners address books as well as finding the source of a Microsoft Outlook glitch and finding a way to solve it.
During COVID pandemic of 2020, worked from home to solve technical issues of co-workers through Microsoft Teams.Computer Skills Programming languages: Python, C++, Standard C, Java, Assembly Operating Systems: Windows, Linux (Mint, Ubuntu)IT Skills General Desktop Support and troubleshooting, Windows 10 and Microsoft Office Troubleshooting, Use of Microsoft Teams for remote troubleshooting and communication, Laptop Imaging using SCCM, Firmware Configuration, Active Directory, Device Synchronization, Mobile Phone Configuration, AVAYA phone administration |