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Click here or scroll down to respond to this candidateCandidate's Name
Iuka, MS Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEApplication Support SupervisorCaesars Digital, Las Vegas NVApril 2022 May 2024Supervised a team of 20 Analysts who provided Support for all Caesars properties and mobile customers.Responsible for scheduling, approving PTO and Hiring and Firing of staff.Responsible for QA of all Analysts completed tickets.Prepare and Publish KPI metrics reports for executive management.Create and publish Technical Support documentation and publish it for use by all team members and leaders.Application Support AnalystCaesars Digital, Las Vegas NVMarch 2021 April 2022Provided tech support for all Caesars properties employees and Caesars mobile wagering customers.Helped train and mentor new analysts.Customer Support Team LeadWilliam Hill/CaesarsJune 2017 March 2021Supervised a team of 5-7 Customer Support AgentsProvided technical knowledge for difficult issues encountered by the Agent.Spoke with customers via phone who were upset and wanted further assistance.Ran the department in the absence of the Customer Support Manager.Customer Support AgentWilliam Hill/CaesarsNovember 2016 June 2017Answered calls/chat for customers seeking support for their mobile app.Troubleshot most problems or escalated to proper department for customer resolution.Budas Lawn Service and LandscapingJanuary 2015 July 2016Owner/Operator as well as supervising a crew of 5 daily.Manicured lawns and shrubbery for clientsFood and Beverage Director for the Recreation and Parks Commission for East Baton Rouge Parish (BREC)January 2000 November 2014Oversaw all F&B needs for 7 golf courses and 3 restaurants.Ordered and maintained inventories.Hiring/Training of all new employeesEDUCATIONHigh School DiplomaCatholic High School, Baton Rouge, LA |
