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Click here or scroll down to respond to this candidateCandidate's Name
Matthews, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated professional with a proven track record in delivering unparalleled customer service. Proficient in ensuring transactional efficiency while strictly adhering to regulatory compliance. Adept at cultivating strong client relationships and leveraging sales expertise for optimal results. Known for skillful problem resolution and adept management of confidential information. Demonstrated proficiency in employing cross-selling techniques to drive business growth and client satisfaction. Seeking a role where I can leverage these skills to contribute significantly to the success of an organization.Willing to relocate to: Mecklenburg County, NCAuthorized to work in the US for any employerWork ExperienceAmazon Warehouse AssociateAmazon Warehouse-Charlotte, NCNovember 2023 to Present Receive and sort inventory Get customer orders ready for delivery Use technology like scanners, computers, and handheld printers Lift up to 49 pounds Stand, walk, push, pull, squat, bend, and reach during shifts Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Work at a height of up to 40 feet on a mezzanine (where applicable) Media CoordinatorDr. Coles Auto Repair LLC-RemoteAugust 2021 to PresentAs co owner of Dr Coles Auto repair. I handle all of the book keeping to track repairs and scheduling. I also the media coordinator so I create and edit all content for advertising. Retail Banker IIWoodforest National Bank-Chesapeake, VAAugust 2019 to September 2022The Retail Banker is responsible for the growth of consumer and business customer relationships. Achieve individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.TellerWells Fargo-Raleigh, NCJuly 2017 to August 2019A teller provides exceptional customer service and spends almost all of his/her time working with Wells Fargo's most important asset, our customers. Tellers are responsible for a variety of tasks including providing excellent customer service, processing account transactions effectively, helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud, and sharing the benefit our customers may receive when meeting with a banker, when appropriate. Tellers are expected to always balance their cash drawers, build great rapport with people, and be strong team players who take pride in performing well and enjoy helping others TellerBB&T-Henderson, NCAugust 2016 to July 2017Responsible for delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines. Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Proactively participate in the sales/ quality referral process of the branch and engage clients in conversation as directed by management. Customer Care RepresentativeFirst Citizens Bank-Raleigh, NCNovember 2015 to August 2016To efficiently and effectively service customers or prospective customers via inbound telephone calls. This position is to provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions. In addition to service support of these customers, potential cross-sell opportunities should be identified and referred to the appropriate sales area within the bank. Incoming calls are received from customers in multiple states and from multiple banks. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. This person will likely develop and initial specialty area of support in one of the following categories, Bankcard, Business online banking or general servicing. Outbound SalesTime Warner Cable-Morrisville, NCMarch 2013 to September 2013Educate existing customers and/or potential customers to the benefits and value of Time Warner Cable ServicesAccurately process sales orders in multiple billing systems Accurately present products, package options, and services aligned with assigned business strategy. Contacts new/existing subscribers based on marketing campaigns to offer additional services. ManagerBurkes Outlet-Henderson, NCDecember 2011 to February 2013 Store Operations Profit and Loss Merchandising Expense Control Opening and Closing the store ShrinkageEducationBachelor of Science in Information Technology in Information Technology Colorado Technical University OnlineAugust 2012 to PresentSkills Tech Support Customer Service Help Desk Troubleshooting Call Center Data Entry (10+ years) Administrative Experience (5 years) Phone Etiquette (5 years) Administrative Assistant (5 years) Computer Skills Merchandising Microsoft Office Retail Sales Banking Profit & Loss Desktop Support Outbound Sales Cold Calling Recruiting Human resources Forecasting Operations management Bank Secrecy Act Supervising experience Cash handling Loan processing Banking Customer service Sales Outbound sales Negotiation Loss prevention Communication skills Profit & loss Operations management Computer skills Marketing Cold calling Typing Desktop support Customer supportCertifications and LicensesDriver's licenseNMLS |
