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Click here or scroll down to respond to this candidateCandidate's Name
Street Address chapel ridge way Fort worth, Texas . Tel : PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLETo be part of a dynamic and a reputable organisation where I could utilize my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction, experience and retention.EXPERIENCE:March 2021 - presentTeam lead, Walmart F.cDelegate tasks to subordinates and ensure customers orders are processedReport damaged products for reconciliation and managing resourceManaging work process flow among team mates.Write reports to management on work progress .Setting goals for my team members /motivating them as well .August 2019 - February 2021Customer service rep, FEDEXResponding promptly to customer inquiries.Coordinating activities and processing customers orders .Providing product information and prices .Recommending new office products to customers .Maintaining a positive and empathetic attitude towards customers .August 2012 -2017Call centre representative, IPNXTroubleshooting and resolving basic network issues and making escalations to second level.communicating courteously with customers on telephone and e-mailing .Making outbound calls and receiving inbound calls to customers on informing them about new products and also reminding them of their next subscription .processing refunds and compensation to customers after service outage .EDUCATION :Oct 1999 - 2004Bsc Biochemistry, School of biological sciencesImo state university, owerri.Sept. 1997 -1998State high school, Ipaja rdSenior school leaving testimonial .SKILLSProficiency in Microsoft Office Applications (Word, Power Point,and basicknowledge in excel )INTERESTSReading, Listening to music, Travelling and Surfing the net. |
