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01-Dec-2019 AXP Internal Page 1 of 2Candidate's Name
Street Address  Atlantic PlacePalm Coast, FL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEOBJECTIVE:Problem solver with excellent publicrelations skills and an ongoing commitmentto professionalism and customersatisfaction.HIGHLIGHTS OF QUALIFICATIONS:*Consumer Travel Counselor/Platinum,Centurion  American Express*Strong organizational skills*Strong communication skills, includingactive listening*Team player  striving to help the teamand promote the customers needs first*Elementary School Teacher*Trainer/Mentor United Airlines*Enthusiastic, dependable, self-motivatedEMPLOYMENT:September 2011- Current  ConsumerTravel Counselor/Platinum, Centurion/RTL-Real Time Lead/New Hire TrainingCoach/TLOD-Team Lead On Duty
American ExpressCreating memorable travel experiences forclients by booking travel with a key focus indomestic and international destinations.Being accountable and taking ownership ofclients experiences from beginning to end.Creating innovative ways to resolve clientissues or concerns to win their loyalty.Ability to inspire and motivate my peergroup by providing positive and creativefeedback. Excellent analytical skills andprovide quality checks for training classes.Experienced in leading and/or coachingothers.September 2005  September 2011
Flagler County Elementary School Teacher(Florida Teachers Certification)Preparing children for their future academiclives by promoting their mental, physical,and social development. Plan and conductactivities for a balanced program ofinstruction, demonstration, and work timethat provides students with opportunitiesto observe, question and investigate.Instruct students individually and in groups,using various teaching methods. Establishclear objectives for all lessons andcommunicate those objectives to thestudents and parents. Assign and gradeclass work.01-Dec-2019 AXP Internal Page 2 of 2July 1986  June 2005  United Airlines
Reservations/Sales, Apollo Help Desk,Customer Relations*Responsible for creating International andDomestic itineraries for clients*Addressed and resolved all customerservice concerns*Manage customer files and maintaincustomer accounts*Build relationships with customers*Provide technical assistance and supportrelated to computer system  hardware andsoftware*Walk customer through problem solvingprocess*Resolve technical problems*Training and mentoring new employeesEDUCATION:1978 -1981: University of GeorgiaBachelors of Science degreeMajor: Child Development/Early ChildhoodEducation