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Click here or scroll down to respond to this candidateProficient in multitasking and working in a fast-paced environment. Dependable and initiative professional with 20+ years of customer service, clerical and administrative experience. Seeking a role at a company driven environment with room for growth and a valuable team player.RETRIEVAL SPECIALIST II ABI Document Support Services Lake Mary, May Street Address - PresentCandidate's Name
Lake Mary, December Street Address - PresentYULEIZA MONTESPhone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress Deltona, FL 32725 Clerical Administrative Customer Service Management Leadership Problem-Solving Maintained communication with other callers and departments to ensure a smooth workflow Provided and maintained at least 95% of quality and productivity for all incoming records when matching a work order Conducted regular and persistent phone calls and/or other means of contact with each custodian to complete each order timelyReported daily productivity numbers to immediate Supervisor through accurate and consistent maintenance of the ABI spreadsheetEscalated the level of communication (intensity) with custodian as order approaches due date and sent proper notices to each location to elicit production of records in accordance with ABI procedureConsistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Implemented strategies to improve performance, accuracy, and quality. Leveraged strong communication skills to build relationships with clients. Coordinated with cross-functional teams on projects and initiatives. Developed specialized skills in customer service and client relations. Reviewed documents for accuracy prior to submission or publication. Acted as liaison between clients and company to foster strong relationships. Maintained accurate records of customer interactions and feedback. Canceled orders based on customer requests, inventory or delivery problems. PROFESSIONAL SUMMARYSKILLSEXPERIENCEDIPLOMA - DENTAL ASSISTANT Anthem CollegeOrlando, FL, Jan 2004Y MReferences available upon request Handled correspondences from supervisors and managers to resolve on their behalf Maintained an open exchange of information with internal and external customers Interpreted and explained policies, federal & state laws, as well as regulations to prospective and participating members Coaching service agents when needed Ensured departments met any claims handling in a timely manner Assist in telecommunication through Nextalk for the hearing impaired. EDUCATIONMIDDLE INITIALREFERENCES |
