Candidate Information Name Available: Register for Free Title Technical Support Information Systems Target Location US-MD-Upper Marlboro Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Upper Marlboro, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummary:Information Systems graduate with a solid foundation in technology and a keen interest in pursuing a career in tech support, system administration, and IT security. Proficient in troubleshooting, system management, and network security principles. Adept at problem- solving and providing technical support, with hands-on experience gained through academic projects and internships. Possesses strong analytical skills and a commitment to staying updated with the latest industry trends. Seeking an entry-level position where I can contribute my technical skills and enthusiasm to a dynamic team. Skills: Network Management: Managed and maintained company networks to ensure optimal performance and security. Troubleshooting and Support: Provided technical support and resolved issues for end-users promptly. Time Management: Prioritized tasks to meet tight deadlines and productivity goals. Team Collaboration: Worked collaboratively with team members to ensure smooth operations. Customer Service: Provided exceptional service to customers, addressing inquiries and resolving issues.Work ExperienceAMA Consulting 5/2023  5/2024System Administrator Intern Assisted in the successful upgrade of the company's server infrastructure, enhancing system reliability and performance. Implemented network monitoring tools to improve performance and reduce downtime. Created and maintained detailed documentation for common technical issues, reducing support request resolution time. Resolved numerous technical issues, improving system uptime, and user satisfaction.Follett Higher Education Group 6/2023 - 4/2024Warehouse Associate Managed inventory levels to ensure accurate stock counts and timely replenishment. Ensured precise picking, packing, and processing of orders to meet customer requirements. Implemented effective organizational strategies to optimize workflow and storage capacity. Worked collaboratively with team members to ensure smooth warehouse operations and timely order fulfillment.UPS 1/2022 - 12/2022Package Handler Identified and resolved issues with package routing and scanning equipment, minimizing disruptions to operations. Conducted thorough inspections of packages to ensure they met shipping standards and were correctly labeled. Maintained accurate records of package movements and inventory levels using digital tracking systems.EducationMorgan State UniversityBachelors DegreeInformation Systems & SciencesCertifications CompTIA Security + (In progress)