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Title Customer Service Representative
Target Location US-TN-Algood
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE or EMAIL AVAILABLEPROFESSIONAL OBJECTIVETo secure a great position where I can use my education and experience. I enjoy working hard and getting my work completed with speed and accuracy.EDUCATIONTennessee Technological University Cookeville, Tennessee Master of Professional Studies Degree in Strategic Leadership 3.91 G.P.A Bachelor of Science Degree in Interdisciplinary Studies (Magna Cum Laude) 3.76 G.P.A. WORK EXPERIENCE08/2015  04/2016 Gentiva Hospice Cookeville, Tennessee Manager / Human Resources / Customer Service Representative Office manager and switchboard operator Compiled reports for nurses and nurses aides concerning patients Compiled reports, tracked the number of clients and documented visits daily Processed, verified, and maintained documents relating to employees Recorded the new hire paperwork, checked references, and backgrounds Inspected the invoices received in the office and scanned them Contacted vendors about their invoices, got new W9s and typed up contracts Entered the payroll for all the Cookeville Office employees into the computer 04/2015  07/2015 SunTrust Bank Cookeville, Tennessee Financial Sales Representative/Customer Service Representative Provided customers with banking options when they called in to open an account Opened checking, savings, and loan accounts for customers Explained and sold bank services and products to customers when they called Met and exceed sales goals while providing excellent customer service Provided different types of loans to customers to help with their financial goals Assisted employees with their banking questions05/2012  09/2014 U.S. Bank Cookeville, TennesseeAdministrative Assistant / Human Resources/Customer Service Representative Provided operational support to the branch managers and other bank employees Prepared performance reviews for the district manager Finger-printed new employees and completed their new hire paperwork Compiled reports and balanced the branches weekly sales numbers Logged overdrafts and entered changes into the computer for audits Balanced the corporate accounts, ordered supplies, and planned events Used excel to keep track of all the tellers over/short from all ten branches Answered phone, filed, faxed, scanned, and assisted customers with banking needs 01/2012  01/2014 Program of Academic Exchange (PAX) Cookeville, Tennessee Coordinator for TN area / Recruiter Supervised, mentored, and tutored Foreign Exchange Students in my assigned division Located good families in the area for the students to stay at during semester Completed reports on the success and achievements of my assigned students Tracked academic performance and progress of my allocated students Advised students on classes to take and encouraged them to continue their goals Candidate's Name
1525 Bennie Drive Cookeville, TN 38501PHONE NUMBER AVAILABLE or EMAIL AVAILABLE05/2003  08/2010 Tennessee Technological University Cookeville, Tennessee Secretary III, University Development Provided operational support and assisted five fundraising officers Used Banner and ePrint to balance grant accounts and scholarship accounts Managed monetary contributions daily and submitted deposits Processed interdepartmental transfers, travel, and requisitions when needed Coordinated special events and monthly meetings with students and alums Prepared and assisted with budgets and other financial documents Secretary II, Annual /Special Programs Provided direct support to the Director of Annual Programs Maintained and reconciled grant accounts for Annual Fund Entered donations for alumni in Raisers Edge and Phon-a-thon Directed and assisted the work of student workers Prepared, verified, printed, and mailed receipts to donors Account Clerk I, Gifts, Records, and Stewardship Center Verified donor information and entered new donor information as received Input, printed, verified, and mailed thank you letters and receipts Exhibited excellent communication skills on telephone and in person Assigned new customer identification numbers for new donors as needed Distributed monthly reports to all TTU departments for balancing Printed and mailed monthly in-memory and in-honor letters Tracked and distributed departmental gift/records monthly transmittals Served as back up for Financial Clerk and assisted with daily input 06/2002-04/2003 Community Bank of the Cumberlands Cookeville, Tennessee Proof Operator/Customer Service/Back-up Head Teller Encoded amount and special codes on checks and deposit slips Balanced debits and credits on general ledger accounts Operated busy lobby teller window and drive through window Assisted head teller with verifying and balancing the vault Balanced, verified, and replenished cash in the automated teller machine Provided excellent customer service to customers in person and on phone 02/1987-05/2002 AmSouth Bank Cookeville, Tennessee Head Teller/Customer Service/Computer Room Manager/Proof Operator Supervised and managed five tellers daily and on Saturdays Posted openings, hired tellers, trained, and checked performance Hired new employees for branch and went over on boarding papers Served as the Human Resource Agent for my branch for six years Trained, tutored, mentored, and tested the skills of new hires Organized and held weekly and monthly meetings Audited teller drawers, balanced main cashbox, and vault daily Assisted customers in person and by phone with banking needs Opened new banking accounts checking, savings, and loans Candidate's Name
1525 Bennie Drive Cookeville, TN 38501PHONE NUMBER AVAILABLE or EMAIL AVAILABLEFORMER MEMBERSHIPS COMPUTER SKILLSArea Coordinator for Foreign Exchange Students Microsoft Office Word, Excel, Outlook, PowerPoint Mentor and Tutor for Foreign Exchange Students Banner Finance / ePrint / phon-a-thon / Windows Tennessee Technological University Womens Club Raisers Edge / Alumni Database / On-line databases Non-traditional Student Organization Mozilla Firefox / Filemaker Pro / iLearn / RODP Member-Mortar Board Honor Society Lotus Notes / Wizard / Hogan / Blast / Fusion / Cosmos Certified Professional Secretary (CPS) WebNow / Catavolt / Swithchboard / Human Resource Redridge Aspiring Student AwardCertificationsLife Skills CourseExcel Training CourseHR & Payroll Management Course120-Hour TESOL Certificate Course

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