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Candidate's Name  Address: Littleton, CO 80127Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELINKEDIN LINK AVAILABLESUMMARYAccomplished Program Management Leader with extensive experience driving enterprise programs and information technology projects. Proven track record managing cross-functional global teams, developing and implementing project management methodologies, and aligning project goals with organizational objectives. Skilled in negotiations, resource allocation, and delivering successful technology solutions through continuous improvement and integration of best practices and innovative strategies.SKILLSProgram Management: Strategic Planning  Change Management  Process Improvement  Team Building
Cross-functional Collaboration  Leadership  Mentorship  Performance Management  Conflict ResolutionProject Planning & Execution: Agile & Waterfall Methodologies  Roadmap Development  Metric Tracking  Risk Management  Resource Allocation  Dependency Tracking  User Acceptance Testing (UAT)Stakeholder Management: Executive Reporting  Communication  Presentation  Interpersonal SkillsTechnical: Software Development  IT Infrastructure  System Implementation  Data Center MigrationTools: Clarity Project and Portfolio Management (PPM)  Confluence  Jira  Lucidchart  ServiceNow  SharePoint  Onspring  Microsoft Excel  Microsoft OneNote  Microsoft Planner  Microsoft Power BI  Microsoft PowerPoint  Visio  Microsoft Project  Oracle iProcurement  WorkdayEXPERIENCEIT Project Manager / Program Manager July 2023 - January 2024V Group Inc., Short-Term Contract to Jefferson County, Golden, COOversaw Digital Accessibility Program, ensuring website compliance with accessibility standards.Liaison between executive management and government stakeholders to drive strategic alignment.Coached project managers to optimize productivity and deliver impactful project outcomes.Leader, IT Project Manager March 2020 - April 2023The Western Union Company, Denver, CODirected the Program Planning team in defining scope, prioritizing tasks, setting goals, and success criteria.Conducted performance reviews, provided mentorship, and fostered a high-performance culture.Implemented continuous agile development practices, reducing project delays by 25%.Streamlined supplier selection and software renewals, reducing contract approval times by 20%.Developed and tracked key project metrics, providing regular status updates to executives.Senior IT Project Manager November 2015 - March 2020The Western Union Company, Denver, CODeployed software applications and technologies within the Project Management Office (PMO) and Security Operations Center (SOC) to enhance IT system and data security.Led Cyber Security Training and Awareness team, reducing phishing click rates by 15%.Deployed software, cloud, and infrastructure projects integrating cross-functional dependencies and implementing robust change management procedures to mitigate risks and ensure smooth execution.Developed program communications and board presentations for the Chief Information Security Officer.Candidate's Name  Page 2EXPERIENCESenior IT Project Manager / Senior Project Analyst March 2014 - January 2015 / January 2015 - Nov 2015Aditi Staffing, Contract to Visa, Inc. / Visa, Inc. (Contract converted), Highlands Ranch, COLed end-to-end project management for complex IT implementations, including software deployments and infrastructure upgrades, within the Processing Services Project Management Office (PMO).Coordinated across departments to gather requirements, define project scope, and establish success criteria, ensuring delivery of the Prepaid portfolio within scope, time, and budget constraints.Developed program plans, established project schedules, and implemented risk management strategies to mitigate potential issues, ensuring project continuity and on-time completion.Fostered collaborative relationships with internal and external stakeholders, enhancing project visibility and stakeholder support.Senior Staff  Project Manager Technical August 2008 - March 2014Charles Schwab & Co., Inc., Englewood, COImplemented Interactive Voice Response (IVR) systems, reducing call handling time by 20%.Led cross-functional teams, including product and project managers, using both waterfall and agile methodologies to manage inter-dependencies and achieve successful project outcomes.Managed project management team performance, ensuring quality and governance commitments.Implemented a project intake process to prioritize requests and streamline resource allocation throughout the software development life cycle (SDLC).Introduced automated tools and agile practices, reducing test time by 50%.EDUCATIONMaster of Science, Computer Information Systems (MSCIS) - Regis University, Denver, COBachelor of Science, Computer Information Systems (BSCIS) - Regis University, Denver, COCERTIFICATIONSPMP - Project Management Professional, Project Management Institute (PMI)CSM - Certified Scrum Master, Scrum Alliance, Inc.SA - Certified SAFe 6 Agilist, Scaled Agile, Inc.Practitioner Program in Project Management - Systemation, University of Colorado at DenverAWARDSBusiness Excellence Award - Charles Schwab & Co., Inc.Award for Excellence in Innovation  Evolving Systems, Inc.