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Title Customer Service Representative - Work From Home
Target Location US-AZ-Tempe
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Gilbert, AZ Street Address    ~   PHONE NUMBER AVAILABLE   ~   EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE_hanrattySemi-Retired Software Sales ExecutiveData Entry I Customer Services I Inside/outside Sales | Manager I CommunicationsExperienced sales manager in engineering technology software, semi-retired but love to work and bechallenged. Looking for a new industry to broaden my skills and knowledge. I have been working remotely (orhybrid) for over ten years and accustomed to staying focused and on task. Diligent and hardworking, withexcellent computer skills. Advanced skills in all MS Office applications as well as multiple databases/CRM.In my career, the focus is always on superior customer service and satisfaction. Results-driven deliveryof solutions to best fit project/task/company needs. Meticulous in organizational skills, and highly personable. Excellent communicator and seasoned presentation skills. Move from part-time to full-time for the right opportunity.
The below resume highlights my career history for your review. This is an exciting time to explore other opportunities beyond the engineering environment I have been in for so many years. I am always interested in learning new skills and truly love continuing to educate myself and others.
Engineering Software Simulation & Services Sales ExecutiveDirect Sales | Strategic Accounts | Revenue Growth | Problem SolverWork HistoryTurboTides, Inc.                                                                                                                  Jan-2019 to Oct-2023Start-up company focused on new modern design and analysis software and simulation. Emphasis placed on Optimization, Simulation, and new AI technology and how these fit together in a heterogeneous environment/workflow. TurboTides Inc. was dissolved due to financial insolvency (lack of investment).Director of Global Sales
As a start-up company, hired to build new sales from the ground up. This included primarily direct sales on a worldwide basis. Grew business with new customers in a dozen countries.
Concepts NREC, LLC                                                                                                          Jan-2015 to Oct-2018Advanced turbomachinery technology, engineering software/services and simulation and optimization.Regional Sales Manager, Americas, and East AsiaHired to rejuvenate flat sales in the Americas. After establishing new reseller partners throughout Mexico and South America, proceeded to manage direct sales in North America to record sales in revenues and new name accounts throughout 2016-18.
TURBOdesign Technology, Inc. (owned by Advanced Design Technology U.K.)           Jan-2012 to Jan-2015Development of advanced turbomachinery design methods using unique inverse design technology.Director of Sales for Americas
Direct sales for CAE/CFD Turbomachinery Design Analysis Software and Services, including all direct selling activities, strategic account management, current sales programs and initiatives, technical demos/benchmarks, tradeshow management, and third-party software relationships.
Autodesk (acquired NEI Software, Inc.)                                                                                               2010   2012Leader in CAE innovation with main product, NEi Nastran and Femap, (CAE Design Analysis Software) a powerful, general purpose Finite Element Analysis (FEA) tool.  Presented initial proposal for NEI to be acquired by Autodesk.Director of International Channel Management / VP of SalesRecruited to oversee international sales, OEM, and third-party strategic software alliances, managed $1.5M P&L for wholly owned subsidiary, NEi Japan. Also, managed thirty-five channel partners.
Concepts NREC, Inc.                                                                                                                     2007 - 2010Senior Territory Sales Manager, Americas, and AsiaLed business development and sales activities for CAE/CFD Design, Analysis and 5-Axis CAM software and services. Managed, developed, trained, and mentored eight new channel partners. Conducted end-user sales calls with channel partners throughout Asia and South America.MSC Software (acquired Network Analysis, Inc.)                                                                                2003   2007Supplies products enabling engineers to validate and optimize their designs. MSC expanded its world-class thermal solution portfolio through acquiring Network Analysis, the developers of SINDA/G (TM) advanced thermal modeling software. Helped to facilitate/negotiate acquisition of NAI by MSC Software Corporation.Director of Worldwide Sales
Focused on the continued growth of sales and activities worldwide for direct and channel partners. Built new international distribution channel with emphasis on increasing top aerospace customers.Ansys, Inc.                                                                                                                                       1999 - 2003Develops and globally markets engineering simulation software and services used by engineers, designers, researchers, and students across a spectrum of industries and academia, including aerospace, automotive, manufacturing, electronics, biomedical, energy and defense.
Regional Sales DirectorManaged support distributors (ASDs) and DesignSpace Resellers for Finite Engineering Simulation software sales. Opened and staffed the first West Coast Direct office and held P&L responsibility for sales territory.EducationBachelor of Science, Business Management/Economics, Pepperdine University, Malibu, California
Formal Sales Training EducationDale Carnegie - Sales Training and Inter-personal skillsDale Carnegie   Sales and advanced communicationsAdvanced Training - Miller Heiman Sales Process TrainingAdvanced Training   Sandler Sales InstituteComputer SkillsAdvanced MS Office (Word, Excel, PowerPoint, Publisher, Project)MS TeamsDatabases   Salesforce, HubSpot, Sales LogixCertificatesISO 9001:2001 compliance and certifiedBureau of Industry and Security   U.S. Export Controls Compliancy

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