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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hogan Drive #1607Tyler, Texas Street Address
PHONE NUMBER AVAILABLE<Candidate's Name broaddusStreet Address @gmail.com>Experience:Broaddus & Company, Tyler, Texas: Receptionist/Customer Service/Office Clerk/Marketing/ Bookkeeping/Nursing Student Consultations: 1988-current Broaddus & Company is a financial, tax/accounting firm that services a wide range of clients and business accounts. The emphasis is based upon customer service, timeliness, trustworthiness and a valued client base. My main emphasis is exceptional customer service and multi-supportive range of office activities. My exceptional oral and written communication skills are used everyday to assist clients inquiries. Develops human resource and healthcare entities' policy and procedure manuals. Establishes goals and objectives to meet Medicare licensure Part B certification and recertification. Develops and assists inventory control procedures and cost analysis for durable medical equipment for small companies. Cost reduction or profit enrichment programs and appraisal potential risk and costs associated with each action to clients bookkeeping needs with various software. Conducts various administrative/reception/customer service duties. Researches tax compliance issues. Develops marketing strategies and sets goals. Reviews content, writing style, quality of references and reference formats.University of Texas at Tyler, Tyler, Texas, Braithwaite College of Nursing and Health Sciences Assistant Professor and Clinical Instructor: Mental Health, Hospice, Domestic Violence/Sexual Assault, Forensics, Psychopharmacology, Qualitative Research Design, Communication Skills, Gerontology, Drug/Alcohol/Tobacco/Illicit Substance Treatment and Care of Vulnerable Populations: 2004-2008My role was on nonverbal and verbal communication skills to vulnerable populations as well as research for scientific evidence-based outcomes in the clinical setting. Attends corporate level meetings, serves as secretary to three committees, reports to Dean and Assistant Dean on special projects. Attends community based activities sponsored by university. Develops curriculum, syllabi, exam questions, clinical forms, grades exams using custom made software for percentiles. Develops policies and procedures as well as goals, objectives and outcomes. Oversees and grades students clinical rotations in mental, medical/surgical, domestic/sexual abuse safe houses, hospice, forensics, outreach community programs such a P.A.T.H, East Texas Food Bank, adult and children special needs residential homes, etc. Analyzes and evaluates student journaling to give constructive feedback. Presents lectures and chapter outlines using power point and other multimedia formats. Presents research to undergrad students on qualitative research methods and assists graduate students in thesis theoretical conclusions and frameworks. Presents domestic violence/sexual assault/forensics and qualitative research designs as guest lecturer. Creates and coordinates with four other faculty members mental health clinical rotation facilities within community, number of hours, assignments, and evaluates student clinical for pass/fail. Allows a number of clinical community activities to be chosen by the individual student to encourage assertiveness and independence. Excels in verbal and nonverbal communication between many community facilities, students, faculty, etc. Excels in documentation of clinical and student evaluations. Excels in concept analysis and theoretical frameworks. Utilizes Blooms Taxonomy and Critical Thinking Skills for educational, cognitive and psychomotor process as well as evidence based outcomes. Advises 12 students from first semester through graduation. Teaches, evaluates and grades on adult and pediatric CPR. Coordinates community outreach for nursing students clinical rotations.The University of Texas Tyler, College of Nursing, Tyler, Texas: Educational and Technology Laboratory Administrative Assistant/Customer Service: 1999-2004 Instructs student on usage and application of software. Utilizes data portals to obtain research studies. Administers various student examinations. Updates system software daily. Oversees computer security, software updates and responsible for entire 40 computers in lab. Secures school computer assets and software. Communicates well with all student levels. Encourages students in empathic manner. Creates board system for student organization of communication for significant calendar events and employment opportunities.The Periphery Inserted Central Catheter (PICC): PICC Incorporated Line of Texas Arlington, Dallas and Fort Worth, Texas: 2002-2003 Functions as corporate level secretary, education coordinator and customer service. Develops PICC procedure manual, power point presentations and lecture outlines to achieve cost effectiveness, proactive risk management, professional education and critical thinking skills with excellence in delivery of community services to hospitals through evidence based outcomes. Collects and evaluates the infection rate of all insertions. Coordinates visits with company and clients/patients. Initiates and evaluates time cards, mileage logs and payroll. Performs proformas.Willow Creek Behavior Health Hospital: Eating Disorders, Acute Care of Adult, Adolescent and Childrens Units, Longterm Adolescent Program, Residential Drug/Alcohol Detox/Rehab Programs, and AA meetings at Free Standing Facility:1992-1996 Manager/supervisor of acute care adolescent, special needs children, teens and adults, time-out seclusion, eating disorders as well other free standing facilities for adolescent longterm residential, adult and youth drug/alcohol detox/rehab cottage, AA meetings and adult mixed mental health disorders/personalities. Performs assessments, plan of care, level of acuity, employee assignments, etc. Performs as infection control nurse for facilities with monthly statistical report. Performs nursing, medically ordered, procedures such as blood draws. Secures the safety of all patients, residents, family visitors and employees. No incident reports were ever filed on my shifts. Ability to work effectively with patience in high stress environment. Excels in nonverbal and verbal behavior assessments and ability to address and de-escalate aggressive or anxious behaviors. Conducts employee and patient/client meetings and therapy groups. Performs quality assurance and quality review of documentation, inventory, controlled substances, medication administration, employee orientation, transcription and dictation of physician orders, checks all physician orders against nursing procedures, pharmacy adherence. Maximizes employee efficiency and optimizes patient/client care according to standards of regulation agencies and code of ethics. Attends corporate/staff meetings with various statical analysis reports. Employee of the Month. Responsibility for two units for Medicare and Joint Commission of Accreditation Hospitals to strict adherence of standards of practice. Bible verses were read everyday to each group with Bibles available to all patients/clients and family members. Oversees AA chapter utilizes a Bible-based theme to the step program. Coordinates community resources for patient and client followup care. Ensures continuity and accountability to patients family and supervision. Telephone crisis intervention/customer service.Aetna Life and Casualty Arlington, Texas and Hartford, Connecticut: Medical-Surgical/ Psychiatric Case Manager/Customer ServiceThe most important duty was to find alternative healthcare programs to promote cost effectiveness for employer while delivery of best possible wellness level or outcome of healthcare to patient and family. I used exceptional customer service skills to negotiation and communicate to achieve this in a case load of 150 mental health patients through physical and/or telephone meetings. All my cases were of vulnerable populations especially special needs individuals. Family support was essential with each patients plan of care individualized.NurseFinders of Fort Worth, Texas (Regional Home Healthcare Agency):Director of Nursing ServicesThe most important duties were the procurement of safety and ethical standards of healthcare of ancillary providers, nurses aids, Registered and Licensed Vocational Nurses to home bound patients and the establishment of Medicare B licensure for this home health agency with 100% pass rate as well as the development of corporate operational data forms that would bring uniformity and standards to outpatient home care visits. Communication skills, assignment of staff and ability to work independently were necessary. Team building and customer service were my avenues to successful corporate profits and patient satisfaction and safety.Education:East Texas Crisis Intervention (ETCC) Volunteer Advocate 41 Hour Program 30 hour formal classroom orientation June/July 2023 10 hour Federal Victims of Crime Training and Assistance Center online courses August 2023 Victims Advocate in the emergency room departments TherapetVolunteer 40 Hour Program August 3, 2023 Volunteer and advocate to assist the Therapet trainer and pet Give emotional support to a variety of patient/client facilities with special emphasis on mental health (Rusk State Hospital, nursing homes and rehab facilities, etc.)Tyler Junior College, Tyler, Texas. Speed Spanish (FRNF6001) I, II, III: June 2023-January 2024 Medical Anatomy/Physiology and Medical Terminology: Current enrollmentThe University of Texas at Tyler, Braithwaite College of Nursing and Health Sciences, Tyler, Texas. Master of Science in Nursing/Education: 2001-2004 The degree is to foster master of education in curriculum, nursing roles, evaluation, theory, research, instruction, staff development, healthcare informatics, and educate supervisory/clinical roles. My specialty was on cultural and communication skills with multi-vulnerable populations. My thesis was written on a vulnerable population within our community. Major: College of Nursing: Nursing, Education, Research, Statistics and Vulnerable Populations. Minor: College of Education and Psychology: Education Curriculum, Learning Theories, Neuropsychology, Informatics/Technology, Special Needs Children/Youths in private/public educational system: 24 credit hours. Graduated summa cum laude. Awarded the Graduate Student for Nursing Excellence from Graduate Faculty. Completed education certificate. Course Grades: Statistics: 100% ; Educational Informatics/Technology: 100%. First qualitative/quantitative graduate thesis on vulnerable populations using an abstract theoretical framework at the this university. The thesis was described as a doctorate equivalent per faculty. Awarded certificate. Thesis: The Suicidal Patients Experience of Nursing Care in the Emergency Room. The first empirical or scientific research on care of the suicidal patient had been documented in 1986 until I performed my research.Continued Education Registered Nurse Units (CEUs) per Two Years for Texas State Board of Nurse ExaminersThe University Health Science Center of Houston, School of Nursing: Post Graduate, Houston, Texas: 2004-2008 Completed 47 credit hours to enhance my knowledge base as educator, staff development, informatics, administration, communication skills, and research methodologies. Pilot Doctorate: The Emergency Room Nurses Experience of the Care of the Suicidal Patient. Pilot Doctorate: The Use of Pet Therapy in Special Needs Adults and Children. Grade: 100%.Texas Womans University, Dallas, Texas: Graduate College of Business/Master Healthcare Administration:1982-1987 Advanced quantitative statistical analysis with scientific reports written on outcomes. 21 credit hours with GPA 4.0. Ability to utilize large quantities of data to produce graph with numerous variables and analyze results for report summary. I am able to condense large amounts of key findings to a small but powerful statement of the research.LicensureTexas Registered Nurse/enhanced licensure compact, or eNLC. #244169 LVN: RetiredSkillsetsBLS certification Promotes safety of facility, employees & patients. Maintains confidentiality/HIPPA. Excels in verbal & nonverbal communication and written documentation. Expresses empathy, active listening & compassion. Exhibits loyalty, honesty, ethics, punctuality, dependability, teamwork & independent thinker. Displays maturity, appropriate appearance & character. Promotes lifetime learning. Demonstrates competency in patient assessments, vital signs & plan of care with strict adherence to infection control procedures. Emphasizes patient & family education per physician orders & protocol. Demonstrates medical, surgical, psychiatric, home healthcare and marketing strategies. Extensive knowledge of medical grade skincare products ingredients and proper individualized use/treatment plans. Participates in research studies, uses statistical analysis and summarizes data. Achievements Successful Customer Service/Receptionist record. Speaker at churches for sexual and domestic violence. Alpha Chi Honor Society. Omega Rho Alpha English Honor Society. Sigma Theta Tau International Nursing Honor Society. First qualitative research study done at UT Tyler College of Nursing and Health Sciences. First research study of suicidal patient care in emergency room setting since 1986. Year achieved was 2001 at Terrell State Hospital, mental health setting. Geriatric Population Nursing Care course Coordinator as well as Mental Health Coordinator Clinical Instructor and Educator of BSN program, UT Tyler. Reviews Master of Nursing level course papers for content, proper language use and references. Professional Registered Nurse, author, researcher and statistician. Membership at Flint Baptist Church. Manuscript editor, author with excellence in written/oral English with APA and other scientific formats. Pre-Med Anatomy and Physiology exam: 99.9 percentile. Pre-Med Microbiology: 93 percentile. Pre-Med Chemistry: 89 percentile. MAT Graduate Entrance Exam: 97.5 percentile. Deans Honor Roll and Top 10 Roll. Networked, procured three community relationship resources for undergrads clinical students rotations. Member of Smithsonian Institute Curiosity Council that reviews the Internet/hard copy magazines content for feedback of future articles with approximately 2400 active members. Texas Master Naturalist (TMN) of native flora and fauna species. Next-door Neighbor, a national social website, as reviewer and moderator, Smith County. Volunteer at East Texas Crisis Center as inpatient emergency room admit victim advocate. Volunteer at Therapet as assistant to therapy-trained trainer and dog to bring hope, heal and health to all patient populations. Extensive knowledge of medical grade skincare products ingredients and proper individualized use/treatment plans. Marketing strategies, inventory management, quality control, firm knowledge and usage of products offered to medical providers and individualized treatment plans and goals. Community Involvement Volunteer at East Texas Crisis Center (ETCC) and Therapet, Tyler, Texas. Cowen Center season ticker holder. Flint Baptist Church membership. Daysprings Methodist Church Panel presentation of churchs sponsorship of ETCC, Q&A Session with church members for two services as what an ETCC advocate represents. Caldwell Zoo membership. Educate youths at Caldwell Zoo: Migratory Birds and The World of Reptiles as TMN. Certified Backyard Habitat from National Wildlife Federation and Texas P.arks and Wildlife Department to enrich our native species in our residences. Consultant to seven fashion retailers on inventory control, website design, seller feedback, product design, product descriptions, etc. Wildlife and dog/cat rescuer, coordinator and advocate. Adoption of special needs dog. Donator, volunteer to numerous local, regional, national and international wildlife and vulnerable population organizations. Donator to Africa and Amazon Mission trips Sponsorship of Ukraine family in our local community. Sponsorship of Therapet Annual Fundraiser October 2023. Daysprings Methodist Church Backpacks for ETCC. Sponsorship of East Texas Twister Cheerleaders, Lindale, Texas. Donations to P.A.T.H, Hangers of Hope, East Texas Crisis Centers Flamingo Upscale Resale, Coats for Winter, Christmas toys and meals, Veterans Memorials, etc. Athens Fresh Water Fishery volunteer. Donations to Hangers of Hope, Flamingos Upscale for ETCC, Goodwill, Clothes Mentor Additional Information Publications, Poster Presentations, Textbook Reviewer Publishers, and References per request. |
